Candidate Experience Representative

Bilingual Spanish Preferred

Updated on 2/1/2023

Locations

Orlando, FL, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

1+ years experience in a customer-facing role
2+ years experience in a similar support role
Ability to maintain compassion and care for individuals
Desire to innovate and improve your environment
Self-awareness
English & Spanish speaking needed
A positive attitude and willingness to learn in a fast changing environment
Excellent written and oral communication skills, with meticulous attention to detail to ensure communications are free of grammatical errors and typos

Responsibilities

Handle high volume of inbound phone calls and emails from candidates, resolving their questions with empathy and care
Carefully review background checks and provide accurate responses to candidates
Resolve report issues quickly to ensure we are delivering high quality reports within turnaroundtime deadlines
Have fun working in a fast-paced, high contact volume environment

Desired Qualifications

Experience working with a CRM and/or CMS tool (Zendesk) is a plus
Experience working in a remote setting is a plus

Checkr’s mission is to build a fairer future by designing technology to create opportunities for all. We believe all candidates, regardless of who they are, should have a fair chance to work. Established in 2014 and valued at $5B, Checkr is using technology to bring hiring to the next level. Our People Trust Platform uses machine learning to help thousands of companies modernize their background check process and make hiring safer, more efficient, and more inclusive. Some of our customers include Uber, Instacart, Doordash, Netflix, Compass Group, and Adecco.

A career with Checkr is an opportunity to work with some of the best and brightest minds, disrupt an industry for a better future, and give otherwise overlooked candidates access to employment. Checkr has been recognized in Forbes Best Startup Employers and is a top Y Combinator company by valuation.

The Candidate Experience Team delivers the cornerstone to Checkr’s success by ensuring that the consumers we work with have a positive, valuable experience. We handle sensitive information with care, alleviate concerns in an appropriate and timely manner, and deliver fantastic support.

Candidates must be based in Orlando.

Responsibilities:

Handle high volume of inbound phone calls and emails from candidates, resolving their questions with empathy and care.
Carefully review background checks and provide accurate responses to candidates.
Resolve report issues quickly to ensure we are delivering high quality reports within turnaroundtime deadlines.
Have fun working in a fast-paced, high contact volume environment.

What you bring:

1+ years experience in a customer-facing role.
2+ years experience in a similar support role.
Ability to maintain compassion and care for individuals.
Desire to innovate and improve your environment.
Self-awareness.
English & Spanish speaking needed.
A positive attitude and willingness to learn in a fast changing environment.
Excellent written and oral communication skills, with meticulous attention to detail to ensure communications are free of grammatical errors and typos.
Experience working with a CRM and/or CMS tool (Zendesk) is a plus.
Experience working in a remote setting is a plus.

What you get

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to 25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. The salary range for this role is $27,957 - $58,190.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

#LI-Remote

501-1,000 employees

Website

Automating professional background checks

Company Overview

Checkr powers people infrastructure for the future of work. With artificial intelligence and machine learning, Checkr's solutions make background checks faster—building a fairer future by designing technology to create opportunities for all.

Benefits

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to 25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Company Core Values

Humility: We are respectful and free from arrogance. We put the success of our employees over our company and are excited to learn from each other.
Transparency: We trust each other to communicate the good and the bad as it relates to doing our best work. We aren’t afraid to voice our opinions and are receptive to feedback.
Grit: We are passionate and hustle to raise the bar. We persevere through our challenges and grow from our failures.
Ownership: We strive for thoughtful impact, take pride in our work, and hold ourselves accountable. We step up and take on new challenges to help further the success of the company.
Connection: We genuinely care about each other and understand that our people are our power. We celebrate our lived experiences and enjoy helping and supporting each other.