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Candidate Experience Representative
Bilingual Spanish Preferred
Updated on 2/1/2023
Locations
Orlando, FL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • 1+ years experience in a customer-facing role
  • 2+ years experience in a similar support role
  • Ability to maintain compassion and care for individuals
  • Desire to innovate and improve your environment
  • Self-awareness
  • English & Spanish speaking needed
  • A positive attitude and willingness to learn in a fast changing environment
  • Excellent written and oral communication skills, with meticulous attention to detail to ensure communications are free of grammatical errors and typos
Responsibilities
  • Handle high volume of inbound phone calls and emails from candidates, resolving their questions with empathy and care
  • Carefully review background checks and provide accurate responses to candidates
  • Resolve report issues quickly to ensure we are delivering high quality reports within turnaroundtime deadlines
  • Have fun working in a fast-paced, high contact volume environment
Desired Qualifications
  • Experience working with a CRM and/or CMS tool (Zendesk) is a plus
  • Experience working in a remote setting is a plus
Checkr

501-1,000 employees

Automating professional background checks
Company Overview
Checkr powers people infrastructure for the future of work. With artificial intelligence and machine learning, Checkr's solutions make background checks faster—building a fairer future by designing technology to create opportunities for all.
Benefits
  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to 25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend, home office stipend
Company Core Values
  • Humility: We are respectful and free from arrogance. We put the success of our employees over our company and are excited to learn from each other.
  • Transparency: We trust each other to communicate the good and the bad as it relates to doing our best work. We aren’t afraid to voice our opinions and are receptive to feedback.
  • Grit: We are passionate and hustle to raise the bar. We persevere through our challenges and grow from our failures.
  • Ownership: We strive for thoughtful impact, take pride in our work, and hold ourselves accountable. We step up and take on new challenges to help further the success of the company.
  • Connection: We genuinely care about each other and understand that our people are our power. We celebrate our lived experiences and enjoy helping and supporting each other.