Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Unbelievable partner support is a critical part of the Via brand, and we’re looking for the best in the business. As a Product Support and Operations Specialist, you’ll provide consistently outstanding support to Via’s partners (cities, operators, etc.) who power mobility and transportation networks with our technology. This customer-facing position is all about building the best possible connection between our partners and our Product & Engineering Team. We work with teams across the organization to ensure our partners can make the best use of our technology to improve their experience. 

What You’ll Do:

• Become an expert on Via – develop a nuanced understanding of our technology, use cases, and best practices
• Prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner
• Provide outstanding support to Via’s partners through fast, high quality ticket resolution, enhancing their experience with our platform
• Work cross-functionally with teams in Product, Engineering, Operations and Partner Success teams
• Foster close relationships with partners to become their trusted advisor and internal champion; familiarize yourself with their realities, common pain points and ways to advise them to constantly improve our deployment results
• Identify product and process improvement opportunities by acting as a bridge between partners and technical product teams, helping to prioritize product improvement measures and product scalability initiatives

Who You Are:

• Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
• Meticulous and vigilant, with a high level of attention to detail
• Outstanding process-orientation, analytical, and organization skills
• Problem solver and entrepreneurial; you don’t accept the status quo and are always looking for creative solutions
• Excellent communicator with a knack for always finding the right tone
• Minimum of 1-3 years of work experience
• Bachelor’s Degree
• Based in the NYC area
• Fluency in additional languages (ie Spanish, Arabic, French, Italian, Dutch, or Japanese) is a plus
• Previous experience in a technical support role is a plus

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $65,000 - $75,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.