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Full-Time

Customer Success Operations Manager

Posted on 6/6/2024

Udemy

Udemy

5,001-10,000 employees

Online learning platform for diverse skills

AI & Machine Learning
Education

Compensation Overview

$90k - $113kAnnually

+ Medical + Dental + Vision + Life/AD&D Coverage + HSA/FSA Plans + Parental Benefits + Professional Development Stipend + Retirement Plans

Mid

Austin, TX, USA

Category
Customer Success
Customer Success & Support
Quality Control & Compliance
Operations & Logistics
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Requirements
  • 3+ years of experience in an Operations role focused on Customer Success in SaaS
  • Experience partnering with business leadership
  • Experience with Salesforce and Excel (vlookups, pivot tables, etc)
  • Passion for designing processes that scale
  • Data-driven mindset with a commitment to process improvement
  • Strong listening skills and understanding of change management
  • Project management skills
  • Ability to identify inefficiencies and solve challenging problems
Responsibilities
  • Project Manage and drive cross functional projects
  • Partner and enable CS Leadership with reporting and governance
  • Contribute to operational and cross functional initiatives
  • Develop insights into customer health
  • Develop and reinforce system standards and policies
  • Support capacity planning
  • Identify process automation and improvement opportunities
  • Own documentation of Customer Success Operations processes

Udemy is an online skills marketplace and learning platform that offers a wide range of courses for individuals and organizations worldwide. The platform leverages the expertise of 75,000 instructors and powerful technology to provide flexible skill development, revolutionizing learning for the future of work.

Company Stage

Series A

Total Funding

$394.3M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

3%

1 year growth

9%

2 year growth

26%

Benefits

Global benefits - Our many benefits, equity, and time-off programs are made-to-fit for each of our international locations.

Charitable matching - Help a cause that matters to you. We match monetary contributions up to a certain annual limit for eligible nonprofits and charities.

Learning incentives - Get free access to Udemy and Udemy Business courses plus a yearly stipend to spend on your professional development.

UBelong program - We prioritize Diversity and Inclusion through events, trainings, and meet-ups facilitated by our many Employee Resource Groups.

Learning programs - Our amazing Learning and Development team regularly provides top-notch training sessions and company-wide learning initiatives.

Guest speakers - We believe in diversity of perspective and regularly host speakers from a variety of industries and backgrounds.

Brain food - When in the office employees can enjoy snacks for all dietary preferences and restrictions.

Company events - Enjoy company celebrations, wellness events, and fun extracurriculars like yoga, cooking classes, karaoke, and more.

Well-being memberships - Stay zen with free access to the entire Headspace library. Plus, get free coaching and therapy sessions through Modern Health.

Groups and clubs - Connect with others who share your interests. We have dozens of groups, including Women at Udemy and Culture Crew.

INACTIVE