Guest Experience Director

Personal Qualifications

• Have a personal relationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices. 
• Support LCBC’s mission to introduce people to Jesus and together fully follow him, along with our ministry philosophy, priorities, and beliefs.
• Be a leader who is:
• Focused: Work hard with urgency and intensity
• Collaborative: Bring others into your work, give and ask for feedback
• Growth-minded: Plan for growth and be ready for when God wants to move by pursuing personal, spiritual, and professional development
• Lead the way in LCBC’s values: We run after the one, we pursue excellence, we prioritize relationships, we deploy people for impact, and we are real and relatable.
• Be an LCBC Partner, or willing to become one within 60 days of employment. Regularly attend and participate at LCBC prior to and/or upon employment.

Primary Responsibilities:

Sets the pace for a world-class level of hospitality and customer service locally.
Build and develop strong volunteer teams: recruit, train, equip, empower and sustain regularly.
Create excellent, inviting and warm environments.
Vision cast constantly.
Assist with location specific responsibilities as designated by the Hazleton Campus Pastor.
Administrative duties as assigned.
Lead and give oversight to the following areas:
Attendee Onboarding Process
Guest Experience Volunteer Teams:
Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
Office and Administration team
Special Events Teams
Cafe/Retail

Required Skills:

Strong people and conflict resolution skills.
Strong oral and written communication skills.
Strong organizational and time management skills.
Strong computer skills with the ability to learn appropriate software skills.
Ability to maintain absolute confidentiality in handling of office and volunteer matters of a sensitive nature.

Be a Good Steward of Time:

Hours/week include Weekend Gatherings.
Be a part of the local team and necessary meetings.
Attend Central Meetings, Guest Experience meetings, LCBC U days and others as scheduled.

Benefits We Offer:

• Annual counseling benefit
• Flexible schedules
• Casual dress
• Quarterly professional and spiritual development days
• Intentional investment in personal and professional development