Full-Time
Business Acct Mgmt Solutions – Lead Sales Engineer
Open to Remote
Confirmed live in the last 24 hours
Fannie Mae
10,001+ employees
Facilitates affordable housing through mortgage financing
Mid
Remote in USA
Open to remote work.
- At least 4 years related experience
- Knowledge of the primary and/or secondary mortgage markets and loan lifecycle.
- Possess strong analytical, problem solving and business process redesign skills.
- Experience providing business process and product consulting services.
- Demonstrated strong verbal and written communications skills.
- Ability to present to all levels of customer’s staff (including C-level executives).
- Proven ability to develop strong relationships both within and outside the organization.
- Ability to create and communicate metrics related to customer engagement success.
- Understanding of Fannie Mae technologies and products (e.g. Day One Certainty, Desktop Underwriter, etc.)
- Ability to articulate customer feedback to Fannie Mae product teams in an effort to improve Fannie Mae’s product offerings.
- Bachelor’s degree or equivalent
- Sales or customer relationship management experience, particularly in the business process and product support area.
- Experience using Salesforce CRM
- Provide best in class consulting services to Fannie Mae customers (e.g. seller/servicer). Champion new digital products and new corporate offerings with the customer.
- Create and execute on strategies to maximize the adoption and utilization of Fannie Mae products.
- Independently determine the customer business needs and processes, while identifying and resolving conflicting or complementary needs across customer groups. Consult on customer’s processes to ensure ease of doing business with Fannie Mae and help support customer’s business strategies.
- Lead cost benefit studies for maximizing the most complex and widely used enterprise products and services. Position Fannie Mae digital products with customers. Develop customer engagement strategies and presentations that both support Fannie Mae product adoption as well as help customers ultimately increase business and reduce operational costs.
- Leverage technical training on complex topics for clients and communicate critical customer feedback about digital products and programs to product teams for future developments.
- Use advanced technical knowledge of product offerings to support and build adoption and maximum utilization.
- Lead product teams and customers to analyze and triage the most complex issues with digital products and programs.
- Work closely with the Customer Management Solutions Team, Products Teams as well as customers to create product adoption strategies.
- Assist with customer solutions and communicate process implications from the customer’s standpoint.
- Act as liaison between Fannie Mae Product Teams and Customer to support both existing and new product implementations.
- Interpret policies for customers to help support business and technology needs.
- Coach staff on how to develop and improve customer engagements.
- Execute go-to-market strategies on key initiatives.
Fannie Mae operates in the U.S. housing finance market, focusing on making housing more affordable for homeowners, homebuyers, and renters. The company achieves this by purchasing mortgages from lenders, which provides these lenders with the cash flow needed to offer more loans. Fannie Mae's business model includes holding some of these mortgages in its portfolio and packaging others into mortgage-backed securities (MBS) that are sold to investors. This process helps spread risk and ensures a steady flow of capital into the housing market, promoting homeownership and rental opportunities. Fannie Mae generates revenue through fees for guaranteeing MBS payments and from interest on its mortgage portfolio. The company is committed to community service and workplace diversity, earning recognition for its inclusive practices and positive work environment.
Company Stage
IPO
Total Funding
N/A
Headquarters
Washington, District of Columbia
Founded
N/A
Simplify's Take
What believers are saying
- Fannie Mae's strategic initiatives, such as the MH Advantage program, offer new affordable housing options, potentially expanding their market reach.
- The company's robust issuance program, like the $659 million Connecticut Avenue Securities deal, demonstrates its strong position in the credit risk-sharing market.
- Recognition for corporate responsibility and impact, as highlighted in their 2023 CRI Report, enhances Fannie Mae's reputation and stakeholder trust.
What critics are saying
- The ongoing affordability constraints in the housing market could limit the number of buyers, impacting Fannie Mae's business volume.
- Economic uncertainties, such as potential GDP growth downgrades and inflation volatility, could affect the housing market and Fannie Mae's financial performance.
What makes Fannie Mae unique
- Fannie Mae's role as a government-sponsored enterprise uniquely positions it to provide liquidity and stability in the U.S. housing market, unlike private sector competitors.
- Their ability to package purchased mortgages into mortgage-backed securities (MBS) and sell them to investors spreads risk and ensures a steady flow of capital back into the housing market.
- Fannie Mae's commitment to community service, diversity, and inclusion, as evidenced by numerous accolades, sets it apart in the financial services sector.
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