Client Partner
Confirmed live in the last 24 hours
Dorchester, Boston, MA, USA
Experience Level
Desired Skills
  • 4+ years' experience in consulting or IT services industries sales
  • 4+ years of experience in one or more of the following areas: strong technology solution definition and delivery in a consulting role; account management and business development experience in the services industry; and depth in one or more vertical industries
  • 4+ years of experience leading and managing teams to successful outcomes
  • Lead multiple accounts revenue & gross margin growth, targeting $5-25M depending on CP level
  • Actively collaborate with Sales to hunt for new accounts, targeting 1-10 new logos depending on CP level
  • Leverage Sales support, ensure clear GTM messaging across accounts
  • Ensure strong client relationships, CSAT, business value realization
  • Set client expectations around the value NTT DATA will deliver and manage the team to exceed those expectations
  • Actively lead, coach & support matrixed delivery teams on accounts
  • Groom delivery and client partner talent to scale accounts as appropriate
  • Actively participate in SLT & other matrix support & improvement efforts
  • Lead and deliver all programs successfully for customer engagements
  • Effectively position NTT DATA as the client's partner for defining and delivering innovative technology solutions at the speed of a startup
  • Manage team expectations and delivery related escalations; Build key talent and leadership within the engagement teams
  • Drive adherence to the NTT DATA Delivery Process as part of standard delivery management
  • Revenue growth
  • Account margin
  • Total revenue - target between $5M - $25M (to be achieved over a period of years)
  • Customer satisfaction - as defined by referenceable clients who actively provide referrals
Desired Qualifications
  • Must be able to resolve issues and manage escalations within engagement teams and directly with the client
  • Ability to engage and build relations with senior leadership at Fortune 500 organizations. CP must be able to drive and lead business discussions with domain solutions support from practice managers
  • Strong skills in managing P&L for an organization
  • Excellent communication to communicate at all levels and presentation skills
  • Strong networking skills
  • Attributes include strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism and strong attention to detail

201-500 employees

Agile software services firm