Full-Time

FT Key Holder

Posted on 10/26/2024

Club Monaco

Club Monaco

1,001-5,000 employees

Fashion retailer specializing in elegant clothing

Consumer Software
Consumer Goods

Junior

Livingston, NJ, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Inventory Management
Customer Service

You match the following Club Monaco's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Must have a minimum of 1-2 years of retail experience
  • Excellent interpersonal skills supporting a team environment
  • Strong English communication - verbal and written / Multilingual is a plus
  • Excellent time management/project skills
  • Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
  • Ability to recognize and react to changing work demands
  • Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
  • Goal oriented: ability to stay focused on creating winning results
  • Dedicated to high levels of Customer Service and Sales Productivity
  • On the job special projects that have developed depth of related experience an asset
Responsibilities
  • Protect the customer experience in all areas
  • Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus
  • Ensure daily monitoring and execution of sales
  • Provide a friendly and welcoming environment
  • Maintain a professional appearance consistent with established dress code and image guidelines
  • Maximize personal sales at all opportunities, including additional sales at cash wrap
  • Assist in conflict resolution with client issues
  • Communicate product and customer feedback to managers
  • Achieve personal SPH goals*
  • Support management team with training new associates on customer service standards and product knowledge
  • Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor
  • Supervise and develop sales associates as necessary
  • Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation
  • Ensure strict compliance and adhering to the application of policies and procedure
  • Key Holders will be able to process returns, but cannot execute employee purchases
  • Assists the Management Team with inventory preparations and participate in the actual Inventory
  • Ensure operational integrity & asset protection compliance in day to day operations & practices
  • Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips
  • Be knowledgeable of the store's merchandise, back of house and front of house layout
Desired Qualifications
  • Multilingual is a plus
  • On the job special projects that have developed depth of related experience an asset

Club Monaco specializes in stylish clothing for men and women, offering a range of products including dresses, shirts, pants, and accessories. Their clothing is designed with a focus on high-quality materials and timeless elegance, appealing to fashion-conscious individuals. The company operates both online and through physical retail stores, generating revenue through direct sales and periodic promotions. Unlike many competitors, Club Monaco emphasizes a blend of romantic elegance and modern luxury in its collections. The goal of Club Monaco is to maintain a loyal customer base by providing sophisticated designs and seasonal promotions that highlight their unique offerings.

Company Stage

Acquired

Total Funding

N/A

Headquarters

null, Canada

Founded

1985

Simplify Jobs

Simplify's Take

What believers are saying

  • Sustainable fashion initiatives align with growing consumer demand for eco-friendly products.
  • Digital fashion shows can reduce costs and expand global audience reach.
  • AI-driven personalization on e-commerce platforms can enhance customer experience and conversion rates.

What critics are saying

  • Increased competition from fast fashion brands like Zara and H&M threatens market share.
  • The rise of second-hand clothing platforms diverts sales from traditional retailers.
  • Shift towards casual and athleisure wear may reduce demand for formal clothing lines.

What makes Club Monaco unique

  • Club Monaco offers modern yet timeless clothing with exceptional fits and fine fabrics.
  • The brand is recognized for its thoughtfully designed, purposeful collections since 1985.
  • Club Monaco maintains a blend of romantic elegance and timeless style in its offerings.

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