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System/Network Administrator Intern
Posted on 1/5/2023
INACTIVE
Locations
Washington, DC, USA • Prince George's County, MD, USA
Experience Level
Intern
Desired Skills
AWS
Customer Service
Linux/Unix
Communications
Requirements
  • Enrolled in a degree seeking program at an accredited college/university in a related field
  • Ability to obtain and maintain a DoD Secret security clearance
  • US citizenship required
  • Experience working in a customer service or call center environment
  • Someone who thrives in a team atmosphere and can keep their cool when outages occur or critical updates have to be applied
  • Someone with a high-energy work ethic and available to work non-standard hours during peak times
  • If you do not possess them already, work to gain industry certifications such as ITIL V4, CompTIA A+, or AWS Cloud Practitioner
Responsibilities
  • After an initial acclimation period, you will be responsible for providing system and application support to users. Systems include highly virtualized server, storage, and network solutions hosting a combination of commercial and custom applications. The process will include investigating the request or issue, resolving issues where possible, tracking actions via a ticketing system, and escalating to the appropriate work groups, when necessary
  • Determine the functional area of the problem being reported and provide detailed analysis of the problem. Utilize system logs and monitoring tools to ascertain the root cause and fix action
  • Apply system updates and patches to maintain functionality and protect against cyber vulnerabilities
  • You will update assigned tickets and continuously coordinate necessary work
  • Document status updates and communicate to necessary parties, including providing follow-up to the user on the status of the problem until resolution, and verify problem resolution prior to closure of the ticket
  • You will be expected to escalate the problem to next level support if the issue cannot be resolved
  • Provide excellent phone support and oral and written communication skills
  • Be expected to work to incident response and resolution targets in an Information Technology Service Management (ITSM) environment with Service Level Agreement (SLAs)
  • Apply logical thinking and problem-solving skills to common end-user desktop challenges, such as software and hardware enhancements, application deployments and infrastructure upgrades
Desired Qualifications
  • Experience working in a lab or professional environment
  • Experience working with virtual machines (Windows or Linux)
  • Experience working with networks
Leidos

10,001+ employees

Scientific & engineering systems integration service
Company Overview
Leidos’s mission is to make the world safer, healthier, and more efficient through technology, engineering, and science. The company is a leader in systems integration and technical solutions while working closely with all branches of the U.S. military, the U.S. Department of Defense, other U.S. government civil agencies, and also customers in select markets across the globe.
Benefits
  • Medical, dental, & vision insurance
  • Health Savings account
  • Income protection
  • PTO
  • Paid parental leave
  • Jury duty pay
  • Bereavement leave
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Family Benefits
Company Core Values
  • Integrity: Is having the courage to make tough ethical decisions, taking pride in our work, being transparent with our team, and being respectful of everyone.
  • Inclusion: Is fostering a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.
  • Innovation: Is not limited to our engineers and scientists. It is acting as a catalyst. Being tenacious and curious to help us excel and be a part of a learning organization.
  • Agility: Is being flexible, creative, and resilient. It is our ability to think and act small while using the size and strength of our balance sheet to our advantage.
  • Collaboration: Is being team-oriented and proactively engaging to meet shared objectives. It is about building relationships and staying connected with each other.
  • Commitment: Is being accountable, taking ownership, modeling servant leadership, and operating with a sense of urgency to our customers and teams.