Full-Time
Technical Account Manager
English & German Speaking
Posted on 11/30/2025
SOTI
1,001-5,000 employees
Enterprise mobility management and IoT platform
No salary listed
Minna, Inverin, Co. Galway, Ireland
Hybrid
 Sales & Account Management (1) |
|---|
- Minimum 4+ years in advanced technical positions (implementation specialist, technical support, solutions architect), direct customer advocacy and engagement experience in post-sales or professional services functions and working in a complex IT environment.
- Strong interest in mobility, solid understanding of leading and emerging mobile technologies along with working knowledge of Android, Apple & Windows Operating Systems.
- Excellent problem solving, problem resolution & analytical skills.
- A quick learner with the ability to comprehend and explain complex technical concepts to a variety of audiences.
- Solid communication skills along with the ability to build and manage relationships with large enterprises.
- Ability to multitask and balance competing requirements.
- Ability to train a variety of audiences on the use of SOTI software (in person or remotely).
- Excellent English and German verbal and written communication skills is essential for this position.
- Proactive and ability to work with minimal direct supervision.
- Take and lead initiatives to successfully complete assigned projects.
- Experience in MS SQL (scripting & administration).
- Robust understanding of Networking concepts and principles (incl. certificates, SSL/TLS, firewalls & routing).
- Windows Server administration (LDAP/AD, services & troubleshooting).
- Provide subject matter expertise on the implementation, configuration & support of SOTI MobiControl Mobile Device Management Software Solutions to meet project deliverables, which would include activities such as software installation, application configuration, testing and pro-actively troubleshoot and resolve issues that arise during implementation if any.
- Hold requirement gathering sessions with clients and provide feedback to the back-end software development team to assist in any product fixes, enhancements etc.
- Setup and/or carry out large scale software migrations and upgrades.
- Assist Support and Pre-Sales teams with technical issues as needed and assist in software quality assurance activities if required including testing and documentation of product issues.
- Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
- Undertake Discovery Calls with customers to identify opportunities to effectively leverage SOTI Software across their different business units.
- Develop documentation to support the standard implementation and support processes.
- Document all Work Orders and Enterprise Support Cases accurately in a timely manner.
- Strong training skills, with ability to train end users on SOTI software in large number of people, on site or via phone.
- Log all testing, troubleshooting and research done of all known issues, workarounds, and general information to add to the support knowledge base.
- Act as a designated point of contact for a given set of Enterprise Support customers, developing an understanding of the customer’s business, how mobility is used by their business, and their future strategy for mobility.
- Provide consultancy (consisting of advice, training, knowledge transfer, and assistance with modifications to a customers’ MobiControl deployment) on a pre-scheduled basis in collaboration with the customer.
- Acting as a point of escalation for a customer who feels that their support cases are not progressing quickly enough or with the appropriate level of skill, as well as provide guidance and assistance as needed to Support team members who require specialised help with a given Enterprise Support customer’s environment.
- Advocate for your customers where prioritisation is required at meetings.
- Writing an Annual Technical Review providing a thorough breakdown of the Customer’s environment, configuration, and cases raised with recommendations for improvements.
- Work with assigned customers’ SOTI Account Manager to generate sales opportunities for your Enterprise Support customers.
- Develop and deliver occasional Webinars for your customers and colleagues on a specialized aspect of SOTI Mobility Management
- LI-MD1
SOTI provides a complete suite for managing and securing business mobile devices, apps, and connected devices. Its core offering, the SOTI ONE Platform, combines several tools: MobiControl for mobile device management, Assist for mobile help-desk support, Snap for building custom apps without heavy coding, Insight for analytics, and Connect for IoT device management. The platform is designed to work across many device types and operating systems, enabling organizations to deploy, secure, and monitor their devices, apps, and data. SOTI differentiates itself by offering an integrated, enterprise-focused solution that covers the full lifecycle of mobility and IoT in one subscription-based platform, rather than relying on disparate tools. Its goal is to help large and medium-sized businesses run their operations smoothly by securely managing mobile and connected devices and the data they generate.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Mississauga, Canada
Founded
1995
Simplify's Take
What believers are saying
- ServiceNow integration accelerates POS issue resolution, minimizing retail revenue loss.
- New SOTI Altitude Program at SYNC 25 supports 6,500 partners with six tracks.
- Stella AI assistant cuts T&L downtime from 16 hours monthly via voice troubleshooting.
What critics are saying
- Microsoft Intune erodes 60-80% market share in 12-24 months via zero-touch deployment.
- Google Android Enterprise deprecates SOTI MobiControl hooks in 6-12 months.
- VMware Workspace ONE bundles capture T&L customers through discounted contracts.
What makes SOTI unique
- SOTI ONE Lockdown uses wizard interface and SOTI Snap for role-based custom screens.
- SOTI XSight 2026.0 integrates ServiceNow for direct device diagnostics in tickets.
- SOTI VPN Analytics Dashboard monitors traffic patterns across multiple servers.
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Benefits
Flexible Work Hours
Professional Development Budget
Hybrid Work Options
Mental Health Support
Company News
SOTI XSight 2026.0 update part 2: ServiceNow integration & SOTI VPN Analytics. In part two of the SOTI XSight 2026.0 update, SOTI Inc. introduce two features that are designed to make device management and troubleshooting smarter, faster and more connected. As a business-critical mobility diagnostic intelligence and support solution, SOTI XSight empowers organizations to proactively address mobile device issues and minimize their impact on operations. Using real-time analytics-based insights, organizations can make decisions that are data-driven and more strategic. Explore how these enhancements give organizations the information they need to keep operations running smoothly and securely. Smarter IT Management with ServiceNow & SOTI XSight ServiceNow is one of the world's most trusted platforms for automating and enhancing IT and business processes. As of 2025, more than 25,000 companies across industries - from logistics to retail - use this solution to make operations more efficient and improve response times. ServiceNow is putting AI to work for people. They move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying their products and services at scale. Their AI platform for business transformation connects people, processes, data and devices to increase productivity and maximize business outcomes. With the SOTI XSight 2026.0 update, users can now streamline IT support using SOTI XSight and ServiceNow. This seamless collaboration was designed to accelerate issue resolution and improve visibility in device performance. With this integration, IT and operations teams can now: * Share and access SOTI XSight device and operational data directly within the ServiceNow platform. * Consolidate all troubleshooting details - such as device information, logs, screenshots, video captures and more - within a single ServiceNow ticket. * Leverage SOTI XSight Advanced Diagnostics tools like Remote Control, Live Chat and whiteboarding seamlessly. For example, if a store associate reports a malfunctioning point-of-sale (POS) terminal through ServiceNow, IT can immediately access live device diagnostics through SOTI XSight. By remote controlling the device screen and resolving the issue quickly, the impact on checkout lines and revenue are minimized. The SOTI XSight and ServiceNow integration results in faster problem resolution, reduced device downtime and better context for every ticket. Gain Deeper Visibility with the VPN Analytics Dashboard Secure connectivity is essential for mobile workforces that rely on uninterrupted access to company systems. SOTI VPN* provides that kind of security. Now, with the new SOTI VPN Analytics Dashboard, businesses can gain unprecedented visibility into their VPN usage. This dashboard pulls key VPN monitoring metrics to help you: * Identify top destinations accessed by device users. * Analyze user traffic patterns by time of day to optimize bandwidth usage. * Address potential risks by identifying unauthorized destinations. * Compare how user traffic is distributed across multiple SOTI VPN servers. By transforming raw network data into actionable insights, this dashboard helps organizations optimize bandwidth, strengthen security, detect risky or unauthorized access and ensure consistent performance across all SOTI VPN servers - ultimately improving security posture, ensuring compliance and booting the overall network performance. *SOTI VPN is available to Premium Plus and Enterprise Plus customers. Streamlined Structure. Elevated Support. Smarter Insights. From advanced issue resolution to actionable analytics, these updates in SOTI XSight 2026.0 are built to help businesses stay agile, efficient and secure - no matter where their devices are deployed. Explore more new features in part one of its SOTI XSight 2026.0 blog series. To learn more about how SOTI XSight can transform your operations, how to upgrade your system or to book a discovery demo, reach out to SOTI Inc. today: Free Trial Book a Demo Send SOTI Inc. your questions Featured posts.
Lockdown reimagined: enhancing Security & efficiency with SOTI ONE. SOTI Inc. is excited to announce the launch of SOTI ONE Lockdown, an intuitive, simplified and smart device lockdown feature that amplifies your control over the access and security of your mobile fleet. In this blog, SOTI Inc.'ll delve deeper into this feature's offerings, from its seamless integration within the SOTI ONE Platform to its intuitive design. Firstly, Why is Enterprise Device Lockdown Necessary? Whether you're managing devices in transportation and logistics (T&L), retail or healthcare, ensuring each worker has secure access to the right tools for their job is a universal challenge. Step into the shoes of an IT Admin for a large-scale retailer who uses shared devices to drive operations. When a staff member needs a device, it's your responsibility to ensure it caters to their unique role and responsibilities. For example, once logged in to a mobile point-of-sale (mPOS) device, a cashier should only see the POS app, while a floor manager may only need access to inventory and scheduling apps. Other lockdown products usually offer limited options for customization, both functionally and aesthetically. This results in poor user experience and disappointed IT Admins and frontline workers alike. No other competing lockdown or kiosk solution provides the flexibility, ease or customization that SOTI ONE Lockdown does, which is why it changes the game. A Smarter Way to Lock Down Devices SOTI ONE Lockdown introduces a wizard-style interface that simplifies how IT Admins configure and customize lockdown environments for different roles. Supporting this capability is SOTI Snap for Lockdown, which provides a simple drag-and-drop interface to design custom screens - eliminating unnecessary complexity and development overhead. Think of this tool as a design studio for lockdown experiences. Whether you're creating a branded home screen, limiting access to role-specific apps or setting up a secure login with an NFC or passkey, Lockdown unlocks effortless control. How SOTI Makes Enterprise Device Lockdown Simple SOTI ONE Lockdown integrates seamlessly across the SOTI ONE Platform! Discover an intuitive way to configure Lockdown for your enterprise and gain visibility into operations through the SOTI ONE Platform in the following ways: Simplified Configuration Most competitive lockdown solutions on the market offer basic tools, which often limit an IT Admin's ability to efficiently configure lockdown. With SOTI ONE Lockdown, IT Admins benefit from a streamlined setup wizard and a design tool to configure and build capability- rich, custom lockdowns in minutes. Custom Home Screen Design Using SOTI Snap for Lockdown, design personalized lockdown and home screens that are unique to each role, enabling shared devices to serve more users. Seamless Device Access Fast, hassle-free logins are essential in high-paced environments. With NFC tags or a QR code and PIN, users can access their apps instantly, meaning no typing and no delays. Role-Based Access & Security The device experience changes in real time to the authenticated user and reacts to key conditions, like battery level or location. Automatically lockdown devices when they leave secure environments or disconnect from SOTI MobiControl. Productivity Visibility Gain valuable insights into lockdown usage and user activity to make informed decisions that optimize performance. Understand how your mobile workforce uses their devices with SOTI XSight. Together, these products help deliver a unified lockdown experience that's secure, scalable and easy to manage. Using SOTI ONE Lockdown Across Industries The true value of this feature shines in everyday business scenarios, including: * Retail: Ensure seasonal workers and sales associates have targeted device access, while managers see broader functionality. This optimizes your mobile device investments by allowing shared devices to be used across all roles. * Healthcare: Employees can login into shared devices more quickly with NFC tags, keeping workflows fast and sensitive data secure. * T&L: Drivers can remain productive by only having access to specific apps, content and settings, ensuring safety while on the road. SOTI ONE Lockdown simplifies shared device access, setup and protection. Users log in instantly. IT admins configure easily. Devices stay secure with smart conditions - every shift, every role. Get Started Now With SOTI ONE Lockdown, you don't need to be an expert on complicated tools to deliver a secure lockdown environment that's built for your unique workforce. Imagine how your organization would succeed if Lockdown accelerated your business, instead of slowing it down. Ready to enhance device security, improve employee productivity and gain visibility into operational efficiency using SOTI ONE Lockdown? Book a discovery demo today. Free Trial Book a Demo Send SOTI Inc. your questions Featured posts.
SOTI launches new & improved SOTI Altitude Program for channel partners at SOTI SYNC 25. Unveiled at SOTI SYNC 25, the new SOTI Altitude Program empowers over 6,500 partners to deliver smarter mobility solutions across key industries MONTREAL, Canada, Oct. 09, 2025 (GLOBE NEWSWIRE) - SOTI, a leader in Enterprise Mobility Management (EMM), announced the launch of its reinvented SOTI Altitude Program for channel partners at its flagship partner and user conference, SOTI SYNC 25. The SOTI Altitude Partner Program has always been a channel-focused initiative designed to provide partners with the resources, tools, and support to effectively sell and implement SOTI solutions. With the recent announcement, the program has been reimagined to empower partners to grow faster, sell more and maximize their success-with expanded support, structured incentives and a more diverse partner ecosystem. For over 25 years, SOTI has built strong, trusted partnerships, delivering industry-leading EMM solutions. In the past two years, SOTI identified an opportunity to transform how it collaborates with partners and to create a program designed for growth in today's competitive market. The reinvented SOTI Altitude Program expands from a single-model framework into a multi-track, customer-driven ecosystem-now serving over 6,500 partners globally. "The new and revamped Altitude Partner Program empowers our partners to accelerate business growth, drive profitable recurring revenue, capture greater market share, and differentiate themselves from the competition," said Mustafa Ebadi, COO at SOTI. "By collaborating closely with SOTI, partners gain access to cutting-edge training, tools, and support to deliver impactful solutions that enhance customer productivity and efficiency, ensuring long-term success." The Altitude Program now supports six distinct partner tracks, creating a more inclusive ecosystem: * Resellers * Distributors * Managed Service Providers (MSP) * Device Manufacturers * Independent Software Vendors (ISV) * Platform Providers With the addition of multiple tracks, partners of all types gain access to exclusive resources and support-including sales tools, technical training, marketing resources and more-empowering them to accelerate customer success and drive bottom-line growth across industries. The enhanced SOTI Altitude Program is built to accelerate partner success. Whether you're looking to expand into new industries, strengthen customer relationships or unlock new revenue streams, SOTI provides the support our partners need to thrive. * Industry-Leading Solutions: The widest support for operating systems, hardware vendors and mobility use cases in the EMM market. * Growth Potential Across Verticals: Opportunities in retail, transportation & logistics (T&L), healthcare, field services, emergency services, manufacturing and more. * Expanded Training & Enablement: Unlimited access to SOTI Academy and on-demand training for employees. * Growth Tools: Access to ROI calculators, demo licenses at no charge and streamlined onboarding resources. * Rewards: A tiered system that recognizes and rewards success, with Market Development Funds (MDF) to fuel partner-led growth. * Altitude Accelerator: A fast-track path to help partners progress through program levels more quickly and unlock greater benefits. * Shared Success: A true partnership model built around collaboration, enablement and customer-first outcomes. Learn more about Altitude Partner Program: https://soti.net/partners/partner-program/ About SOTI SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI's innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI's world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net. SOTI Media Relations
SOTI launches new mobile tech that's changing the T&L game. By SOTI COMPANY NEWS: SOTI's newest updates aim to streamline operations in the T&L industry by cutting downtime and reducing delivery delays. SOTI, a proven innovator and industry leader for simplifying business mobility solutions, has introduced major updates to the SOTI ONE Platform These enhancements help address one of the most costly and persistent challenges in the transportation and logistics (T&L) sector: mobile device downtime and its impact on operational efficiency. T&L drivers are facing several challenges that directly impact their productivity, well-being and overall job satisfaction. Frequent operational delays and downtime force many organisations to rely on employee overtime just to stay on schedule. These issues are exacerbated by unreliable mobile technology, which leads to stress and frustration among frontline workers, especially when they miss delivery targets or lose access to preferred routes. According to SOTI's most recent T&L report, The Road Ahead: Driving Digital Transformation in T&L, Australian logistics workers lose an average of 16 hours per month due to mobile device or app downtime. This extended downtime results in increased stress for nearly half (41%) of workers and overtime for 27%. Additionally, a quarter (25%) of drivers find it necessary to drive faster to complete deliveries, and 43% spend over half of a working day resolving delivery issues - further adding to operational pressure caused by device challenges. "In Australia, where long distances and high delivery expectations leave little room for error, mobile disruptions can severely affect the speed and accuracy of shipments," said Michael Dyson, VP of Sales, APAC at SOTI. "Our latest updates to the SOTI ONE Platform are designed to improve uptime, simplify device usage and give transport and logistics drivers real-time control to keep supply chains moving smoothly and on schedule." To address challenges faced by T&L organisations today, key updates to the SOTI ONE Platform were introduced at SOTI SYNC 25 in Montreal, Canada: * Lockdown Reimagined: IT teams can leverage an intuitively guided and efficient drag and drop design system to quickly create custom tailored role-based device experiences that restrict frontline worker access to only the essential apps and tools that they need. The integrated authentication enhances frontline productivity and security with fast and convenient device access by using QR codes or NFC tags to speed up shift changes and device handovers. Real-time condition monitoring provides immediate security to lockdown device access even further, such as when a device is detected to be outside of its prescribed geofence. IT professionals also gain real-time visibility into device usage via powerful analytics which yield insights that can be used to identify inefficiencies and optimise workflows. * Stella, the AI-Powered Assistant for Smarter IT Support: Stella enables IT administrators to troubleshoot and resolve common issues through simple conversation and voice commands, reducing time-to-resolution and freeing up limited and costly IT resources. AI-powered assistants can operate 24/7 and provide IT administrators with immediate support, ensuring end-users receive help whenever they need it - improving productivity and reducing downtime. * SOTI XSight Integration with ServiceNow:: IT teams can now benefit from the advanced diagnostic tools of SOTI XSight directly within ServiceNow. This provides access to vital tools like Remote Control, screen recording, Live Chat, obtain device snapshots, retrieve debug log files and screen annotation. This accelerates IT response times and reduces device-related downtime in the field. IT teams now have everything integrated into one platform, allowing T&L drivers to focus on their job without the added stress of device failures. * Indoor Location Camera Streaming with SOTI XSight: This improves device location visibility and device incident response times in warehouses and logistics hubs. The feature combines indoor mapping with live camera feeds, enabling IT teams to see exactly what's happening around a flagged device - empowering faster, more informed decision-making in fast-paced environments. With rising delivery expectations and tight margins, Australian T&L businesses can no longer afford reactive technology management. The SOTI ONE Platform ensures mobile devices - handheld scanners, rugged devices, tablets and printers - are optimised, secure and ready to support seamless operations. "Australia's T&L sector runs on tight schedules, and any downtime can cause major ripple effects across the supply chain. With the enhancements we've built into the SOTI ONE Platform, operators can anticipate and resolve issues before they become problems, keeping deliveries on track and staff productive. Reliable access to real-time data and smarter communication tools means T&L teams can work more efficiently and focus on meeting the growing expectations of customers nationwide," Dyson concluded. Maximising cloud efficiency - LUMEN WEBINAR 23 april 2025. According to KPMG, companies typically spend 35% more on cloud than is required to deliver business objectives The rush to the cloud has led to insufficient oversight, with many organisations struggling to balance the value of cloud agility and innovation against the need for guardrails to control costs. Join us for an exclusive webinar on Cloud Optimisation. In this event, the team from Lumen will explain how you can maximise cloud efficiency while reducing cost. The session will reveal how to implement key steps for effective cloud optimisation. Register for the event now! Promote your webinar on itwire. It's all about Webinars. Marketing budgets are now focused on Webinars combined with Lead Generation. If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event. The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://itwire.com/itwire-update.html and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV https://www.youtube.com/c/iTWireTV/videos which will be used in Promotional Posts on the iTWire Home Page. 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- SOTI, a leader in business mobility solutions, has announced significant enhancements to its SOTI ONE Platform during the SOTI SYNC 25 conference.