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Lead Customer Support Engineer
Confirmed live in the last 24 hours
Experience Level
Desired Skills
Customer Service
  • Bachelor's degree in Computer Science, Information Technology, or IT related field
  • 8 to 10 years of total experience and 3+ years of working in a Technical Support Manager or relevant position in the Product Development organization of an Enterprise Software company
  • Experience in the revenue / financial domain like Billing, Revenue Recognition, Quote to Cash
  • Experience with supporting Enterprise Applications
  • Ability to diagnose hardware and troubleshoot technical issues
  • Solid understanding of remote desktop support applications like Zendesk or others
  • Good oral and written communication skills
  • Strong technical knowledge in debugging tools, database access applications
  • Strong analytical skills and ability to analyze logs
  • Ability to prioritize and manage tasks
  • Excellent time management and problem-solving skills
  • Exceptional customer service skills
  • Providing appropriate solutions to the technical issues faced by the customers
  • Providing customer support services in addition to the technical services
  • Prioritizing and dealing with the issues in a timely manner
  • Keeping track of the customer queries and resolving the issues as early as possible
  • Creating Knowledge Base articles where applicable to enable customers to be self sufficient
  • Working with Product and Engineering teams to obtain fixes in core products
  • Providing correct feedback to customers
  • Preparing technical support team performance reports

51-200 employees

Revenue automation platform
Company Overview
Ordway is on a mission to build the world’s most effective billing and finance platform. Ordway is a digital platform that eliminates back-office inefficiencies, identifies revenue trends, and simplifies finance and operations tasks so personnel can focus on strategic growth activities.
  • Office or remote work
  • Flexible work hours
  • Unlimited Paid Time Off (PTO)
  • Employee stock options
  • Health savings accounts
  • 401k retirement savings plans
  • Medical, dental, vision
  • Maternity and paternity leave
  • Commuter benefits