Full-Time

Senior Customer Marketing Manager

Samsara

Samsara

1,001-5,000 employees

IoT platform

Data & Analytics
Energy
AI & Machine Learning

$95,200 - $144,000

Senior, Expert

Remote in USA

Required Skills
Sales
Marketing
Requirements
  • 5-8+ years of experience in customer advocacy, customer marketing, and/or field marketing
  • Consistent record of defining, launching, and driving new cross-functional customer engagement programs and branded customer experiences independently and in a fast-paced environment
  • Experience building and shaping content and experiences for events like customer summits, customer education training events, and customer roundtables
  • Experience preparing and enabling customers to speak at conferences
  • Mastery of 'no fluff' customer storytelling
  • Strong relationship building skills to partner effectively with Sales, Customer Success and other key internal stakeholders
  • Outstanding project management and organizational skills with an ability to prioritize amidst many moving pieces and complete tasks with high quality and on-deadline; often viewed as an 'operator' by peers and management
  • A passion for serving and partnering with customers; adaptable and solution-oriented
  • Strong leadership and influencer skill set; ability to quickly get to the heart of a problem and mobilize the right people to solve it
  • Deep curiosity, excellent listening skills, strong empathy and interpersonal skills to develop authentic relationships
  • Attention to detail and a commitment to exceptional work are part of your personal philosophy
  • Executive presence, with strong verbal and written communication skills
  • Results driven with analytical chops to measure the effectiveness of advocacy programs
  • Bachelor’s degree from a 4-year institution
Responsibilities
  • Drive customer engagement with our digital and in-person customer training program
  • Support our Customer Conference
  • Programmatically uncover and tell our customers’ stories
  • Drive key customer references for priority GTM initiatives
  • Mature internal and external processes and communication
  • Develop and execute new programs and campaigns to meet the needs of the business
  • Measure content and program effectiveness
  • Champion, role model, and embed Samsara’s cultural principles

Samsara’s mission is to increase the safety, efficiency, and sustainability of operations that power the global economy. The company is building a connected operations platform for tracking fleets of vehicles and other equipment.

Company Stage

N/A

Total Funding

$2B

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

18%

1 year growth

38%

2 year growth

88%

Benefits

Health, dental, and vision coverage for employees and their families with premiums 100% covered

Mental health and wellness support

Family planning resources and parental leave policy

Quarterly reimbursement account you can use for wellness, family care, professional or personal development expenses

Flexible PTO and family leave

401k with up to 4% matching

Bi-annual company events