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Implementation Consultant
Posted on 5/10/2022
Atlanta, GA, USA
Experience Level
Desired Skills
  • 4 years of work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree
  • Provide implementation project management support to Visa client institutions and processors in assigned region to ensure customer expectations are exceeded
  • Coordinate directly with customers to understand card program set up requirements and facilitate (new & existing) card program installations, conversions and maintenance requests without customer impact
  • Manage non-routine, complex processing and change requests, as well as short-term tactical and strategic customer initiatives
  • Assess operational opportunities to increase service quality or efficiency. Serve as primary expert in review
  • Prepare and maintain detailed project plans, status reports, and issues logs
  • Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders
  • Represent customer system and operational requirements to internal Visa organizations. Serve as resource with stakeholders
  • Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines
  • Coordinate internal Visa resources to ensure delivery on commitments
  • Report customer project accomplishments and deliverables to management
  • Proactively identify operational opportunities to increase service quality or efficiency
  • Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills
  • Act as a mentor and train more junior team members with minimal guidance
  • Work with Director on team development projects - as assigned
  • Work closely with Project teams to engage as a SME on new product initiatives
Desired Qualifications
  • 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
  • 8+ years' experience in a customer support or project management role in financial services, payment card, software, or information services
  • Familiarity with managing data-interchange formats (JSON) as well as managing cardholder files (Issuer Preference File)
  • Demonstrated knowledge and use of Visa Data Manager (VDM) and other MicroStrategy tools
  • Strong project management skills required. Project Management Certification (PMP, Stanford, etc.) a plus
  • Excellent time management, organization, and planning skills are essential
  • Ability to comprehend and translate complex technical issues and apply to business solutions
  • Able to set priorities, influence others, and manage customer expectations
  • Demonstrated success in customer relationship management
  • Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
  • Demonstrated ability to articulate complex technical terms or processes into business language
  • Excellent verbal, written, presentation and interpersonal skills are required
  • Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)

10,001+ employees

Leading credit card company
Company Overview
Visa's mission is to remove barriers and connect more people to the global economy. The company provides end-to-end financial infrastructure.
  • Health Insurance.
  • Life Insurance.
  • Dental Insurance.
  • Disability Insurance.
  • Accidental Death & Dismemberment Insurance.
Company Values
  • Integrity: Doing well by doing right.
  • People: Behind payments are people.
  • Innovation: Pioneering with a purpose.
  • Clients: Keeping clients in focus.
  • Collaboration: Pulling ahead by pulling together.