Full-Time

Client Engagement Specialist

Posted on 6/18/2024

Valon

Valon

201-500 employees

Provides modern, secure mortgage platform

Financial Services

Mid

Phoenix, AZ, USA

Required Skills
Communications
Requirements
  • Previous mortgage servicing experience.
  • 1-2 years of call center experience.
  • High school diploma or equivalent.
  • Strong oral communication skills.
  • Attention to detail.
  • Ability to collaborate with other business areas and team members.
Responsibilities
  • Research and resolve homeowner issues using our internal mortgage servicing system.
  • Document all homeowner communications.
  • Promote Valon-specific products and services with a focus on satisfaction.
  • Identify and locate delinquent accounts using various sources.
  • Collect payments on delinquent accounts and update records.

Valon Mortgage provides a modern mortgage platform with a mobile-friendly interface and industry-leading security technologies, ensuring a seamless and secure experience for homeowners.

Company Stage

Series B

Total Funding

$157.1M

Headquarters

New York, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

2%

1 year growth

0%

2 year growth

59%

Benefits

Medical, dental, & vision insurance plans

flexible sick days

Equity

Company holidays

Generous vacation policy

Laptop, custom accessories, & ergonomic equipment

Paid parental leave