Customer Service Specialist
Updated on 4/11/2024
Valon

201-500 employees

Residential mortgage servicer & lender
Company Overview
Valon's mission is to empower every homeowner. The company believes the journey of home ownership starts when you get your keys, but lasts far beyond. As a residential mortgage servicer and lender, Valon is creating a world where home ownership comes with ease, security, and financial know-how.
Financial Services
B2C

Company Stage

Series B

Total Funding

$157.1M

Founded

2019

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

66%
Locations
Phoenix, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Customer Support
Requirements
  • Previous mortgage servicing experience.
  • 1-2 years of call center experience.
  • High school diploma or equivalent.
  • Strong oral communication skills.
  • Attention to detail.
  • Ability to collaborate with other business areas and team members.
Responsibilities
  • Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system.
  • Document all homeowner communications.
  • Promote Valon-specific products and services—with a strong focus on satisfaction.
  • Identify and locate delinquent accounts using credit bureau information, loan documents, background checks, and other sources and databases.
  • Determine if we're able to collect past-due payments.
  • Collect payments on or set up repayment plans for delinquent accounts—and update records once the loan is current.