Full-Time
Windows Help Desk Support
Level 3
System Canada Technologies
No salary listed
Montreal, QC, Canada
In Person
Category
 IT Operations (1) |
|---|
Required Skills
PowerShell
Microsoft Office
LDAP
Microsoft Windows
Computer Networking
Visio
Word/Pages/Docs
Perl
Excel/Numbers/Sheets
Microsoft Outlook
PowerPoint/Keynote/Slides
Requirements
- At least 5 years of experience operating as a Windows desktop support specialist.
- Strong knowledge and proficiency in supporting and troubleshooting Windows operating systems and/or desktop applications.
- Experience with Windows desktop and server operating systems, including event logs, GPResult, and performance issues.
- Understanding of networking issues involving DNS and DHCP.
- Understanding of Active Directory, including Group Policy Objects, organizational units, and groups.
- Experience supporting Microsoft Office products, including Outlook, Word, Excel with formula use and macros or Visual Basic for Applications, PowerPoint, Visio, Communicator, and Microsoft Office plug-ins.
- Experience automating tasks using PowerShell, Visual Basic, VBScript, Perl, or an equivalent scripting language.
- Proficiency in creating documentation for end users and support personnel.
- Strong verbal and written communication skills.
- Experience working in a project team environment.
Responsibilities
- Provide Windows desktop and server operating-system support and troubleshooting.
- Troubleshoot desktop applications and Microsoft Office products.
- Investigate and resolve networking issues involving DNS and DHCP.
- Support Active Directory configurations, including Group Policy Objects, organizational units, and groups.
- Automate support tasks using scripting languages.
Desired Qualifications
- Microsoft certifications such as MCSE or MCDST.