Requirements

Five years minimum experience operating as a Windows desktop support specialist
Strong knowledge and proficiency in providing support and troubleshooting of Windows operating systems and/or desktop applications
Experience with Windows Desktop and Server operating systems, preferably in a demanding large networked global enterprise environment, including event logs, GPResult, and performance issues
Networking issues such as DNS and DHCP
Understanding of Active Directory including Group Policy Objects, Organizational Units, and Groups
Experience with desktop applications including Microsoft Office products such as Outlook, Word, Excel (including formula use, macro/VBA), PowerPoint, Visio, Communicator, and Microsoft Office plugins
Task automation using scripting languages PowerShell, Visual Basic, VB Script, Perl or equivalent
Proficiency in creating documentation for end users and support personnel
Strong verbal and written communication skills
Self-starter with experience working in a project team environment

Responsibilities

Provide Windows desktop support and troubleshooting for operating systems and desktop applications.
Perform troubleshooting related to event logs, GPResult, performance issues, and other system diagnostics.
Resolve networking issues including DNS and DHCP.
Work with Active Directory including GPO, Organizational Units, and Groups.
Support and maintain Microsoft Office applications including Outlook, Word, Excel (including formulas and macros), PowerPoint, Visio, Communicator, and Office plugins.
Automate tasks using scripting languages such as PowerShell, Visual Basic, VB Script, or Perl.
Create documentation for end users and support personnel.
Collaborate effectively in a project team environment.

Desired Qualifications

Windows Help Desk Support

Level 3