Sr. Principal Servicenow Enterprise Architect

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

We are seeking a highly skilled ServiceNow Enterprise Architect to lead the design, strategy, and implementation of our ServiceNow platform across the enterprise. The ideal candidate will have extensive experience in ServiceNow architecture, with the ability to craft scalable, secure, and efficient solutions that align with the organization's IT and business strategies. As the ServiceNow Enterprise Architect, you will be responsible for overseeing the overall architectural direction, ensuring that the platform supports the needs of the business and integrates seamlessly with other enterprise systems.

Job Description

Core Responsibilities

ServiceNow Platform Architecture:

• Design, implement, and maintain the enterprise-wide ServiceNow architecture, ensuring alignment with business objectives and scalability.
• Lead the integration of ServiceNow with other enterprise systems, such as ERP, CRM, and third-party applications.
• Define and maintain technical standards, guidelines, and best practices for ServiceNow implementations and configurations.
• Oversee the design and implementation of ServiceNow modules (e.g., ITSM, ITOM, ITBM, HRSD, CSM) to meet business needs and industry standards.
• Ensure that the ServiceNow platform adheres to security, compliance, and data governance requirements, including audit and control processes.

 Enterprise Integration Strategy:

• Lead the development of the integration strategy for ServiceNow with other enterprise applications and third-party tools.
• Work with IT teams to develop and implement API integrations, web services, and data synchronization strategies between ServiceNow and other systems.
• Define and implement best practices for data management, system integrations, and workflows across the platform.
• Ensure the interoperability and seamless communication of ServiceNow with existing IT infrastructure.

 Technical Leadership and Governance:

• Provide leadership and mentorship to technical teams, ensuring high-quality solutions are delivered on time and within budget.
• Ensure that the ServiceNow platform adheres to enterprise architecture principles and best practices.
• Collaborate with enterprise architects to ensure alignment of ServiceNow with the overall IT architecture strategy.
• Oversee architectural reviews and governance processes for all ServiceNow development efforts, including customizations, integrations, and new features.
• Ensure that ServiceNow solutions are designed with a long-term, scalable approach in mind.

Innovation and Continuous Improvement:

• Stay current with ServiceNow releases, innovations, and emerging trends, and evaluate their potential impact on the enterprise.
• Recommend and implement improvements to the ServiceNow platform to enhance functionality, performance, and user experience.
• Drive continuous improvement initiatives related to platform stability, performance, and cost optimization.
• Identify opportunities for automation, process improvements, and efficiency gains across the organization using ServiceNow capabilities.

 Collaboration and Stakeholder Engagement:

• Work closely with business leaders, stakeholders, and IT teams to understand business requirements and translate them into technical solutions.
• Engage with senior leadership to align ServiceNow initiatives with the broader organizational strategy and goals.
• Provide guidance on ServiceNow capabilities and how they can be leveraged to improve business processes and drive digital transformation.

 Strategic Planning and Roadmap Development:

• Develop and maintain an enterprise ServiceNow roadmap, aligning with both short-term and long-term business goals.
• Define the strategic direction for ServiceNow adoption and growth, ensuring it supports the broader IT and business strategies.
• Evaluate current and future state of IT operations and recommend improvements using the ServiceNow platform.
• Lead cross-functional teams in the execution of strategic initiatives for the ServiceNow platform.

 Risk Management and Compliance:

• Identify and mitigate risks related to ServiceNow architecture, integrations, and implementation.
• Ensure compliance with relevant industry standards and regulations, and ensure that ServiceNow solutions adhere to organizational policies.

Experience:

• 5-7+ years of experience in IT service management, with at least 5 years of hands-on experience in ServiceNow architecture.
• Proven experience in designing and implementing enterprise-level ServiceNow solutions, including ITSM, ITOM, ITBM, and other ServiceNow modules.
• Experience with integrating ServiceNow with other enterprise systems, such as ERP, CRM, and third-party tools.
• Strong understanding of ITIL frameworks and enterprise architecture principles.

Skills:

• Expertise in ServiceNow architecture, application development, integrations, and customizations.
• Strong knowledge of cloud infrastructure, enterprise application integration, and system architecture.
• Ability to design and implement complex ServiceNow solutions that scale with enterprise needs.
• Strong analytical and problem-solving skills with the ability to think strategically and innovate.
• Proficiency in explaining complex technical concepts to both technical and non-technical audiences.
• Excellent verbal and written communication skills.
• Strong interpersonal skills to collaborate effectively with team members and stakeholders.
• Ability to build and maintain relationships within the organization.

Certificates (Preferred):

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS)
• ServiceNow Certified Application Developer (CAD)
• ITIL v3 or v4 certification
• Enterprise Architecture certifications (e.g., TOGAF)

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Data Governance, Enterprise Architecture Framework, Security Compliance, ServiceNow Platform

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree: Computer and Information Science (Required)While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

ServiceNow Certified System Administrator (CSA)., Certified Implementation Specialist (CIS) preferred. • ServiceNow Certified Application Developer (CAD) is a plus. • ITIL v3 or v4 certification is preferred. • Enterprise Architecture certifications (e.g., TOGAF) are a plus. - ServiceNow

Relevant Work Experience

15 Years +Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.