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Full-Time

Home Inspection Technician

Posted on 3/20/2024

Picket

Picket

51-200 employees

All-in-one single-family rental investment platform

Data & Analytics
Real Estate

Mid

Waco, TX, USA

Category
IT Support
Network Administration
System Administration
IT & Security
Required Skills
Customer Service
Requirements
  • 2+ years of property management or related industry experience.
  • Comprehensive understanding of software systems used to collect data of the assigned portfolio (ex, RenoWalk, AirTable, G-Suite, Microsoft Applications, etc..)
  • A solid understanding of how homes work, who fixes what, and what are reasonable expectations on service, timing, and problem-solving (Residential Renovation, Maintenance, or New Build experience preferred).
  • Recognition for superior customer service in your daily interactions.
  • Self-managed or proven success when working independently as well as part of a team.
  • High analytical skills with strong pragmatic, problem-solving ability.
  • Successful track record in scheduling, task management, and prioritization.
  • Experience managing multiple projects internally or externally.
Responsibilities
  • Ensuring all smart home devices are connected to cell reception and functioning properly (ie, battery changes, jammed locks, etc..)
  • Performing basic maintenance tasks such as light cleaning, ensuring the home is debris-free throughout, evaluating systems, and identifying items that could be determined as detractors for potential residents.
  • Performing visits to each home as assigned by the Ops Coordinators to include, but not limited to; LDOM visits, Occupancy Checks, Emergency visits, and Progress visits.
  • Assisting Field Project Manager as needed by conducting Day 1 Walks or Quality Control Visits as directed by the Ops Coordinator.
  • Meeting with Residents to ensure a positive resident experience resolving Maintenance Requests, Move-In/Outs, or other circumstances as deployed by Ops Coordinator.
  • Engaging with local HOAs to resolve violations as needed.
  • Curating homes for a seamless resident move-in process by managing marketing materials and yard signs at each property.
  • Conducting pre-move-in assessments and scheduling any touch-up cleanings during the marketing and pre-move-in phases.
  • Updating internal database and notifying internal/external customers when a home is ready.

The Picket Homes platform is an all-in-one solution for single-family rental property investing, leveraging machine learning, local data points, and advanced modeling to automate underwriting and deliver custom return analyses for every home. The platform also offers integrated services including full-service brokerage, property management, and transaction management.

Company Stage

Series B

Total Funding

$39.4M

Headquarters

Seattle, Washington

Founded

2019

Growth & Insights
Headcount

6 month growth

4%

1 year growth

19%

2 year growth

23%
INACTIVE