Product Management Director

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Customer Loyalty suite is one of the fastest growing businesses in the company, and we are the market leaders. Our customers include many world leading companies in B2C and B2B space and represent a broad set of industries, including Retail & Consumer Goods , Travel, Transportation and Hospitality, Manufacturing & Automotive, Financial Services, Health & Life Sciences etc.  

Our customers rely on our solutions to acquire, engage and retain their customers and drive effective and efficient reward and incentive programs leveraging Salesforce’s world class platform and AI. 
We are seeking an experienced Product Director with a strong focus on driving customer success for the customer loyalty suite of products in the AMER region. In this role, you will collaborate closely with cross-functional teams, including sales, product marketing, engineering, UX and other stakeholders to evangelise the product, support strategic deals, be a trusted advisor to customers, partners and field organizations and ensure product adoption and customer value.
The ideal candidate has a proven track record of working with customers across industries and driving success with a deep understanding of customer experience and loyalty and the ability to align product strategies with organizational goals.

Key Responsibilities:

• Actively drive revenue and product adoptions goals for the customer loyalty suite of products

• Establish and maintain relationships with key stakeholders  presales, solutions, product marketing, AR, professional services and Salesforce partners

• Develop comprehensive go-to-market strategies aligned to product roadmap

• Create compelling marketing and thought leadership content

• Deliver compelling product demos and provide solutions to complex business problems

• Support strategic deals in collaboration with sales, solution consulting and partner organizations

• Become trusted partner for customers, partners, sales and solutions organization

• Work closely with PMM/Field marketing to support events, product launches

• Partner with engineering and cross-functional PMs to enable customer success and adoption

• Enable internal and external teams on the product

• Continuously analyse product performance and develop insights to drive product and GTM goals

• Analyze market trends, competitive landscape (industry trends, emerging technologies, and best practices) and customer feedback to identify opportunities for innovation and revenue growth

• Be an advocate for customers and partners and translate business requirements and use cases

• Act as a key liaison between business, technical teams, and external partners to ensure clear communication and alignment.

Required Qualifications:

• 12+ years of experience in product management or consulting with a proven track record of driving go-to-market activities, strategic deal support in loyalty and customer experience domain.

• Bachelor's Degree in Engineering, Computer Science, or related fields and/ or experience in related fields is preferred 

• Strong understanding of Loyalty domain

• Experience in stakeholder management and cross-functional teams, including sales, solution consulting, partners and development teams.

• Excellent communication and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences.

• Analytical mindset with experience in using data to drive product decisions and measure success.

• Strong understanding of Salesforce Marketing Cloud, Data Cloud and Salesforce platform

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