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Full-Time

Senior Benefits Specialist

Call Center

Posted on 6/26/2024

FreedomCare

FreedomCare

501-1,000 employees

Medicaid-funded in-home care program

Social Impact

Compensation Overview

$20 - $27Hourly

+ Competitive Compensation + Medical Benefits + Retirement Plans + Wellness Programs + Ongoing Learning Opportunities

Mid, Senior

Remote in USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • 2+ years of relevant experience in a similar position
  • Strong communication and interpersonal skills
  • Team player with the ability to collaborate effectively
  • Strong customer focus and adaptability to different personality types
  • Strong phone and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the telephone
  • Attention to detail and data accuracy
  • Effective time management, prioritization, and multitasking skills
  • Proactive with a commitment to excellence in your work
  • Flexibility and openness as the role and responsibilities may change and /or evolve as we grow
Responsibilities
  • Deconstruct complex benefits concepts into digestible pieces to ensure awareness and comprehension of benefits
  • Manage a high volume of inbound and outbound calls in a fast-paced customer service environment
  • Consistently meet internal service level agreements and goals in a timely manner
  • Navigate challenging conversations and address caller's concerns with empathy and compassion
  • Review Wellness Coordinator calls to maintain high customer service standards and ensure integrity of Caregiver benefits information
  • Provide constructive feedback to Wellness Coordinators for continuous improvement
  • Participate in data-driven conversations regarding internal service level agreements with Team Leads
  • Serve as a subject matter expert to the Wellness Coordinators
  • Serve as a backup Team Lead
  • Generate routine and ad hoc reports to distribute and track Caregiver benefits packages

At FreedomCare, we excel in providing a Medicaid-funded in-home care program that focuses on patient empowerment through choosing their caregivers. This not only improves care quality by reducing hospitalizations but also minimizes caregiver turnover by offering instant pay—a unique financial advantage. The workplace fosters a supportive culture, rooted in innovation and dedicated to making meaningful differences in both caregiver and patient lives, making it an ideal environment for those passionate about redefining health care through compassionate, tailored services.

Company Stage

N/A

Total Funding

$75K

Headquarters

North New Hyde Park, New York

Founded

2016

INACTIVE