Full-Time

Software Application Support Engineer

Posted on 12/11/2024

Apple

Apple

10,001+ employees

Designs and sells consumer electronics and software

VR & AR
Consumer Software
Fintech
Consumer Goods

Mid

Austin, TX, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Java
Scala

You match the following Apple's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3+ years of software engineering experience in a large-scale environment and years of experience focused on Application Support Engineering.
  • BS degree or higher in CS or related field.
  • Coding knowledge in Java, Scala, frameworks related to Java.
  • Skills and experience in monitoring, alerting, fault analysis, and automation.
Responsibilities
  • Take an active role in the definition and evolution of standard practices and procedures.
  • Partner with engineering teams to prioritize and fix production defects.
  • Work non-standard hours to support your teams with ongoing incident mitigation, which may occur at any time/day of the week.
  • Share on-call rotation with other team members to support apps and services in scope.
  • Take knowledge transition from engineering teams for changes being rolled out in production.
  • Assess the need for production monitoring and alert setup.
  • Triage and prioritize incidents based on the impact, devise and implement mitigation steps to unblock the business.
  • Conduct RCA, log defects and partner with engineering team for prioritization.
  • Automation, maintain support documentation and debug complex production issues.
Desired Qualifications
  • 5+ years of software engineering experience in a large-scale environment, of which at least 3 years focused on Application Support Engineering.
  • Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment.
  • Analytical thinker who thrives on data collection, analysis, and strategic decision-making based on quantitative results.
  • Strong problem-solving and critical thinking skills to solve complex problems with innovative solutions. Experience in RCA of technical issues.
  • Strong teammate who furthers collaboration; Excellent interpersonal skills.
  • Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams.
  • Good knowledge of RDBMS, PL/SQL and noSql.
  • Good knowledge of Unix Shell Scripting.

Apple Inc. designs and sells a variety of technology products and services, including iPhones, iPads, Mac computers, Apple Watches, and Apple TVs. The company also offers services like the App Store, Apple Music, iCloud, and Apple Pay. Apple's products work together seamlessly, providing users with a cohesive experience across devices. This integration is a key aspect that sets Apple apart from its competitors, as it allows for easy interaction between hardware and software. The company aims to enhance customer loyalty and sustainability through initiatives like the Apple Card, which offers cash back on purchases, and a trade-in program for old devices. Apple's goal is to continue leading the technology market by delivering high-quality products and services while driving innovation in areas such as spatial computing.

Company Size

10,001+

Company Stage

IPO

Total Funding

$619.1K

Headquarters

Cupertino, California

Founded

1976

Simplify Jobs

Simplify's Take

What believers are saying

  • Collaboration with Alibaba and Baidu enhances AI integration in iPhones for the Chinese market.
  • Mini-LED Studio Display launch could boost sales in the creative industry.
  • New Detroit store expansion increases brand presence and customer engagement in the Midwest.

What critics are saying

  • Shortfall in Indonesia's R&D investment may lead to regulatory scrutiny.
  • AI partnership in China exposes Apple to geopolitical tensions and regulatory challenges.
  • ATT privacy feature legal challenges in Germany could affect reputation and user trust.

What makes Apple unique

  • Apple's integrated hardware and software create a seamless user experience across devices.
  • The Apple Card enhances customer loyalty with up to 3% Daily Cash back.
  • Apple's trade-in program supports sustainability and incentivizes device upgrades.

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Benefits

Health Insurance

Dental Insurance

401(k) Retirement Plan

401(k) Company Match

Tuition Reimbursement

Performance Bonus

Relocation Assistance

Employee Stock Purchase Plan

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