Full-Time

1st Line Service Desk Agent

Valsoft Corporation

Valsoft Corporation

201-500 employees

Acquires and grows vertical market software.

No salary listed

Liverpool, UK

In Person

On-site in Knowsley (near Liverpool); 5 days out of 7, hours 08:00–20:00.

Category
Customer Experience & Support (1)
Required Skills
Customer Service
Requirements
  • Take ownership of customer support issues logged via email and telephone to quickly diagnose and resolve them.
  • Strive to meet all SLAs set with our customers and work under pressure and within strict timescales.
  • Always use our knowledge base for a first-time fix for our customers.
  • Ensure tickets being passed to second line have sufficient detail.
  • Think and operate pro-actively and highlight patterns to avoid reoccurring issues.
  • Doing investigative work with customer’s accounts to find the best solution for all parties
  • Be keen enough to self-learn aspects of the company product and hardware.
  • Have eagerness learn new IT and customer service skills/techniques.
  • Utilising several in-house and external systems.
  • Excellent customer service skills and customer empathy.
  • Strong ability to problem solve and fault find issues.
  • Great interpersonal and relationship management skills.
  • Possess outstanding communication skills, with the ability to build instant customer rapport.
  • Have confidence when being confronted with new systems (we use lots).
  • Work closely with other departments to drive continuous improvements.
  • Good general IT software and hardware skills to enable both hardware and software support.
  • Flexibility on working hours our Service Desk covers 7 days a week supporting our customers. Shift patterns are 5 days out 7 covering hours from 08:00 to 20:00. Example shift times are 08:00-16:00, 08:30-16:30, 09:00-17:00, 10:00-18:00, 12:00-20:00.
Responsibilities
  • Take ownership of customer support issues logged via email and telephone to quickly diagnose and resolve them.
  • Strive to meet all SLA’s set with our customers and work under pressure and within strict timescales.
  • Always use our knowledge base for a first-time fix for our customers.
  • Ensure tickets being passed to second line have sufficient detail.
  • Think and operate pro-actively and highlight patterns to avoid reoccurring issues.
  • Doing investigative work with customer’s accounts to find the best solution for all parties
  • Be keen enough to self-learn aspects of the company product and hardware.
  • Have eagerness learn new IT and customer service skills/techniques.
  • Utilising several in-house and external systems.
Desired Qualifications
  • Excellent customer service skills and customer empathy.
  • Strong ability to problem solve and fault find issues.
  • Great interpersonal and relationship management skills.
  • Possess outstanding communication skills, with the ability to build instant customer rapport.
  • Have confidence when being confronted with new systems (we use lots).
  • Work closely with other departments to drive continuous improvements.
  • Good general IT software and hardware skills to enable both hardware and software support.
  • Flexibility on working hours our Service Desk covers 7 days a week supporting our customers. Shift patterns are 5 days out 7 covering hours from 08:00 to 20:00. Example shift times are 08:00-16:00, 08:30-16:30, 09:00-17:00, 10:00-18:00, 12:00-20:00.

Valsoft Corporation buys software companies that serve niche, mission-critical markets and grows them over the long term. It focuses on vertical market software in industries such as automotive and broadcasting, keeping the acquired companies independent while giving them access to Valsoft’s resources, best practices, and global network. The company improves operations, expands market reach, and builds value through a persistent “buy, hold forever” approach. This portfolio-driven model differentiates Valsoft from firms that flip assets, by emphasizing long-term stability, operational excellence, and close partnerships with existing management teams. The goal is to enhance performance, achieve steady growth for portfolio companies, and broaden their market footprint across industries.

Company Size

201-500

Company Stage

Growth Equity (Venture Capital)

Total Funding

$420M

Headquarters

Montreal, Canada

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • Fluent acquires Eziway on April 14, 2026, entering Australian salary packaging market.
  • Lighthouse adds MemberLeap and Chamber Nation in April 2026, bolstering association management.
  • Aspire gains NedFox's RetailVista, serving 400+ European garden centres since 1994.

What critics are saying

  • Integration overloads disrupt Eziway and MemberLeap operations within 6-12 months.
  • FE International over-reliance inflates multiples, causing deal shortages in 12-18 months.
  • Constellation outbids Valsoft, forcing lower-quality acquisitions in 18-36 months.

What makes Valsoft Corporation unique

  • Valsoft acquires mission-critical vertical software via seven specialized groups like Lighthouse and Fluent.
  • Companies retain autonomy under decentralized model with long-term 'buy and hold' ownership.
  • AI Labs integrate artificial intelligence across 150+ portfolio firms in 20+ industries.

Help us improve and share your feedback! Did you find this helpful?

Your Connections

People at Valsoft Corporation who can refer or advise you

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Flexible Work Hours

Remote Work Options

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Mental Health Support

Gym Membership

Conference Attendance Budget

Professional Development Budget

Stock Options

Company Equity

Phone/Internet Stipend

Home Office Stipend

Family Planning Benefits

Fertility Treatment Support

Parental Leave

Adoption Assistance

Childcare Support

Relocation Assistance

Employee Referral Bonus

Performance Bonus

Profit Sharing

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Training Programs

Meal Benefits

Employee Discounts

Commuter Benefits

Legal Services

Freelance/Contractor Perks

Growth & Insights and Company News

Headcount

6 month growth

36%

1 year growth

58%

2 year growth

52%
PR-inside
Apr 7th, 2026
Valsoft's Lighthouse Software Group acquires MemberLeap association management platform

Valsoft Corporation has acquired MemberLeap, a Michigan-based provider of cloud-based association management software, through its subsidiary Lighthouse Software Group. Financial terms were not disclosed. Founded in 2000, MemberLeap provides an integrated SaaS platform serving nearly 600 nonprofit and trade associations across North America. The platform manages member databases, dues billing, event management, email marketing, website hosting and e-commerce. MemberLeap will continue operating autonomously under its existing leadership team whilst joining Valsoft's Lighthouse Software Group portfolio. The acquisition strengthens Lighthouse's presence in the membership and community management software sector. "MemberLeap has built an exceptional product that has become a mission-critical operating system for hundreds of associations," said Shaan Patel, Portfolio Manager at Lighthouse Software Group. FE International served as MemberLeap's exclusive M&A adviser.

FinanzNachrichten.de
Apr 7th, 2026
Valsoft's Lighthouse Software Group acquires Chamber Nation to expand chamber of commerce software presence

Valsoft Corporation has acquired Chamber Nation, a Texas-based provider of membership management software for chambers of commerce, through its subsidiary Lighthouse Software Group. Financial terms were not disclosed. Founded in 2005, Chamber Nation operates an end-to-end platform combining membership management, AI-powered marketing tools and community commerce features. The company serves over 250 chambers of commerce across the United States, managing tens of thousands of member business relationships. Chamber Nation will continue operating autonomously with its existing leadership team and employees. Founder and CEO Richard Scully will remain with the company. FE International served as exclusive M&A adviser to Chamber Nation, whilst Karp & Langerman provided legal representation. The acquisition strengthens Lighthouse Software Group's presence in the membership and community management vertical software sector.

Valsoft Corporation
Apr 7th, 2026
Valsoft's Lighthouse Software Group strengthens its Association Management Portfolio with the acquisition of MemberLeap.

Valsoft's Lighthouse Software Group strengthens its Association Management Portfolio with the acquisition of MemberLeap. MONTREAL, April 7, 2026 - Valsoft Corporation Inc. ("Valsoft"), a Canadian company specializing in the acquisition and development of vertical market software businesses, is pleased to announce the acquisition of MemberLeap, a Michigan-based provider of cloud-based association management software serving nonprofits, trade associations, and membership-based organizations across North America. The acquisition was completed through LSG Canada Inc., doing business as Lighthouse Software Group, a wholly owned subsidiary of Valsoft. Founded in 2000, MemberLeap provides a proprietary, fully integrated SaaS platform that enables membership organizations to manage their operations end-to-end, from member databases and dues billing to event management, email marketing, website hosting, e-commerce, and branded mobile applications. The platform serves nearly 600 active customers, ranging from small local chapters to large national associations. "MemberLeap has built an exceptional product that has become a mission-critical operating system for hundreds of associations," said Shaan Patel, Portfolio Manager at Lighthouse Software Group. "Chris and his team have cultivated deep customer relationships and a platform that organizations genuinely rely on every day. We look forward to investing in the product, supporting the team, and expanding MemberLeap's reach under the Lighthouse umbrella." "Building MemberLeap over the past 25 years and watching it grow into the platform it is today has been the highlight of my career," said Chris Vieth, Founder and CEO of MemberLeap. "Valsoft and Lighthouse share our commitment to long-term thinking and putting customers first. I am confident that MemberLeap is in the right hands to continue serving the association community for decades to come." With this acquisition, Lighthouse Software Group strengthens its presence in the membership and community management vertical software space. MemberLeap will continue to operate autonomously, with its leadership team and employees remaining in place. As part of the Valsoft ecosystem, the company will join Lighthouse Software Group, one of Valsoft's decentralized operating entities, benefiting from shared expertise, operational support, and long-term investment, while preserving its entrepreneurial culture and strong customer focus. Valsoft was represented internally by Shinjay Choi (Senior Legal Counsel) and Elisa Marcon (Senior Corporate Paralegal). MemberLeap was represented by Karp & Langerman, P.C. FE International served as their exclusive M&A advisor. About MemberLeap Founded in 2000 and headquartered in Lansing, Michigan, MemberLeap provides a cloud-based Association Management System (AMS) designed to help nonprofits and membership organizations manage member data, events, communications, websites, billing, and online learning in a single integrated platform. MemberLeap serves nearly 600 organizations across North America. About Lighthouse Software Group Lighthouse Software Group acquires and develops vertical market software companies that deliver mission-critical solutions in their respective niches. As one of Valsoft's decentralized operating entities, Lighthouse invests in established businesses and fosters an entrepreneurial environment that positions each company as a leader in its industry, while providing the long-term support and operational expertise to sustain that growth. About Valsoft Valsoft acquires and develops vertical market software businesses that provide mission-critical solutions in their respective niches. Valsoft's strategy is to invest for the long term, enabling businesses to benefit from global expertise, shared best practices, and a decentralized structure that allows them to retain their entrepreneurial spirit while achieving sustainable growth. Media Contact April 7, 2026 April 2, 2026

Valsoft Corporation
Apr 7th, 2026
Valsoft's Lighthouse Software Group expands its chamber of commerce software footprint with the acquisition of Chamber Nation.

Valsoft's Lighthouse Software Group expands its chamber of commerce software footprint with the acquisition of Chamber Nation. MONTREAL, April 7, 2026 - Valsoft Corporation Inc. ("Valsoft"), a Canadian company specializing in the acquisition and development of vertical market software businesses, is pleased to announce the acquisition of Chamber Nation, a Texas-based provider of membership management and community commerce software purpose-built for chambers of commerce across the United States. The acquisition was completed through LSG Canada Inc., doing business as Lighthouse Software Group, a wholly owned subsidiary of Valsoft. Founded in 2005, Chamber Nation delivers an end-to-end platform that combines a membership management system (MMS), AI-powered marketing tools, mobile applications, and a community commerce engine to help chambers serve their member businesses and engage local communities. The platform supports over 250 chambers of commerce nationwide and manages tens of thousands of member business relationships. "Chamber Nation has carved out a unique and highly defensible position in the chamber of commerce market," said Shaan Patel, Portfolio Manager at Lighthouse Software Group. "Richard and his team have built a platform that goes well beyond traditional membership management. It is a full community engagement engine that drives real economic value for chambers and local businesses alike. We are excited to support Chamber Nation's continued growth and innovation under the Lighthouse umbrella." "We started Chamber Nation with a simple vision: to make chambers of commerce the digital hub of their local business communities," said Richard Scully, Founder and CEO of Chamber Nation. "Joining Valsoft and Lighthouse Software Group gives us the resources and long-term commitment to accelerate that vision. Our customers and team will continue to receive the same hands-on service they have always known, now backed by the scale and expertise of a global software organization." With this acquisition, Lighthouse Software Group strengthens its presence in the membership and community management vertical software space. Chamber Nation will continue to operate autonomously, with its leadership team and employees remaining in place. As part of the Valsoft ecosystem, the company will join Lighthouse Software Group, one of Valsoft's decentralized operating entities, benefiting from shared expertise, operational support, and long-term investment, while preserving its entrepreneurial culture and strong customer focus. Valsoft was represented internally by Shinjay Choi (Senior Legal Counsel) and Elisa Marcon (Senior Corporate Paralegal). Chamber Nation was represented by Karp & Langerman, P.C. FE International served as their exclusive M&A advisor. About Chamber Nation Founded in 2005 and headquartered in Conroe, Texas, Chamber Nation provides a fully managed membership management and community commerce platform built specifically for chambers of commerce. The platform combines membership administration, AI-driven marketing, mobile applications, and local business engagement tools to help chambers grow membership, generate non-dues revenue, and strengthen their communities. Chamber Nation serves over 250 chambers across the United States. About Lighthouse Software Group Lighthouse Software Group acquires and develops vertical market software companies that deliver mission-critical solutions in their respective niches. As one of Valsoft's decentralized operating entities, Lighthouse invests in established businesses and fosters an entrepreneurial environment that positions each company as a leader in its industry, while providing the long-term support and operational expertise to sustain that growth. About Valsoft Valsoft acquires and develops vertical market software businesses that provide mission-critical solutions in their respective niches. Valsoft's strategy is to invest for the long term, enabling businesses to benefit from global expertise, shared best practices, and a decentralized structure that allows them to retain their entrepreneurial spirit while achieving sustainable growth. Media Contact April 7, 2026 April 2, 2026

The Associated Press
Apr 2nd, 2026
Valsoft acquires Dutch retail software firm NedFox and its RetailVista ERP platform

Valsoft Corporation, a Montreal-based company specialising in vertical market software acquisitions, has acquired NedFox, a Netherlands-based developer of RetailVista, a cloud-based retail ERP platform. Financial terms were not disclosed. Founded in 1994, NedFox serves over 400 garden centres across Europe with more than 2,000 tills. RetailVista provides integrated point-of-sale, inventory, purchasing, financial administration and reporting capabilities for retail businesses. NedFox will operate autonomously under Valsoft's Aspire Software operating group, maintaining its leadership team, brand and strategic direction whilst benefiting from shared best practices and long-term capital support. The company will continue developing RetailVista for the garden, leisure and DIY industries. Valsoft specialises in acquiring and developing vertical market software businesses for long-term growth.