Team Lead - Quality Control

Job

Team Lead - Quality Control

Description

Title: Team Lead – Subtitling Coordination 
Reports to: Assistant Manager, Subtitling Coordination 
Business Unit: Deluxe Localization 
About the Company 
As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment 
industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney 
Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content 
Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled 
scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los 
Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced 
industry individuals worldwide. For more information, please visit www.bydeluxe.com
Position Summary
As a Team Lead in the Subtitling Coordination team, you are responsible for the people management in the 
team and also for their growth and development. You will also be responsible for scheduling and rescheduling 
of work internally, team’s utilization and performance and monitoring all projects within your span. 
Outcomes and Accomplishments
As a Team Lead in Subtitling Coordination, you will:
• Lead and supervise the Localization Coordinators within your span of control.
• Set clear objectives and ensure each team member aligns with the team’s vision.
• Communicate expectations, goals and feedback to the group regularly and resolve any 
concerns or issues proactively.
• Is responsible for liaising and collaborating with the Translator Support team regularly to 
report linguist pool health and plan for capacity for rare languages
• Identify and address conflicts early, facilitating discussions and finding satisfactory solutions 
for all parties involved.
• Be responsible for the team’s morale, attrition, development, coaching, and working with 
team members to clearly communicate their performance, feedback if any, and development 
areas.
• Conduct regular team meetings to discuss progress and plan future activities.
• Conduct timely 1:1s with all coordinators in your span. 
• Be responsible for driving HR processes and policies within the team and backing the 
managers as needed on certain team responsibilities. 
• Be responsible for the team’s productivity, volume management, leave planning, business 
continuity and succession planning.
• Communicate regularly with management regarding project status and any issues that arise 
with capacity or resources that may impact Client deadlines. 
• Need to ensure that process changes shared with the team are clear, PNs are read and 
adhered to. Act as a liaison between the team and Assistant Managers/Managers. 
• Ensure that the team is meeting all project deadlines and goals, as well as participating in all 
required training sessions. 
• Generate reports on the team’s performance, track KPIs and SLAs, work with the Assistant 
Manager to correct issues or negative trends if any, ensure internal reports (e.g., Productivity, 
Quality, OTD etc.) are maintained and updated regularly. 
• Facilitate effective handovers (if required) across shifts.
• Be responsible for scheduling and rescheduling (in case of absenteeism) work for your 
language group in Subtitling Coordination. 
• Monitor email inboxes to ensure that your team adheres to email compliance of timely 
responses to email sent from community support and freelancers.
• Ensure that all user payments are addressed in a timely manner and that there are none 
pending to be actioned on by your Coordinators.
• Work closely with the Manager to absorb tasks when the Assistant Manager is on leave.
• Need to drive continuous improvement in the quality of coordination and communication 
within the team. Suggest ideas for improvement both from a people and process perspective.
• Need to be flexible and proactively help as required in any area of need. 
• Mentor the Subject Matter Experts to bring them up to the next level.
What You Bring:
• Candidate must have a graduate degree.
• Excellent command on English language.
• Good time management skills, excellent problem-solving skills.
• A keen interest in media industry preferred.
Benefits
• You will be part of a large international and culturally diverse team 
• You will have the opportunity to make an impact for the organization, and for the customers 
• You will have opportunities to further grow your skills and grow within the company
• You will have the opportunity to expand your professional network
Equal Employment: 
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing 
their full selves to work. It is our policy to provide equal employment opportunities to all applicants and 
employees. Applicants will receive fair consideration for employment without regard to, and will not be 
discriminated against, based on race, colour, religion, creed, national origin or ancestry, sex, age, or any other 
discriminations.