WGL-Operations Clerk

Job Description

Washington Gas is seeking an Operations Clerk to support our Operations Dispatch and System O&M field crews. In this role, you will research, process, and document work activities to ensure compliance, while providing critical information internally and externally to support smooth operations and excellent customer service. You’ll assist with dispatching during emergencies, maintain logs, prioritize tasks, and handle multiple responsibilities in a fast-paced environment. This position may occasionally require temporary reassignment to higher-graded duties as needed. As a safety-sensitive role, adherence to all safety-related policies is essential.

What You'll Do:
• Receive, code, process, verify, and maintain accurate and complete records on work activities generated by customers, one-call center, other departments and field crews.
• Responsible for communicating with government jurisdictions, emergency services personnel, media representatives, field personnel and customer to provide information necessary to control emergency situations.
• Responsible for accuracy and completeness of various workload logs for compliance documentation, workload planning and internal/external notifications.
• Participate in the training of new Operations Dispatch employees as needed.
• Responsible for providing research for decision making during emergencies by utilizing CAD, Smallworld and other manual and computer-based record systems.
• Initiate and update CTS conditions and WMIS work requests.
• Initiate contact or respond to calls from customers, permit agencies, one-call center, contractors, excavators, and internal company sources regarding status of construction and maintenance activities.
• Initiate permit requests in Web Portal and D. C. WEPS.
• Initiate permit process for construction and maintenance activities for both company and contract work and tracks progress for control. Obtain verbal authorizations from various jurisdictions for emergency work activities and follow up with appropriate applications after the fact.
• Provide support to the Dispatch Specialist.
• Analyze leak orders originating from customers or System O&M field operations.
• Initiate and verify various work types that generate work requests.
• Responsible for timely phone call management.
• Create and dispatch orders in Click when necessary.
• Comply with company and department policies and demonstrate required behaviors as defined by the Operations Dispatch leadership team.
• Other duties as assigned.
• Shift Work: Required
• Use of Personal Vehicle: As Required

What You Have:
• High School Diploma/GED
• Twenty-four (24) months experience within and in the Operations area.
• Familiarity with SAP, SMALLWORLD, WMIS, CTS, Web Portal, Web Extender/Application Extender tracking systems preferred.
• Working knowledge of Microsoft Office products required.

Please note that current union members will receive priority on these vacancies, per the Collective Bargaining Agreement.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply.

#LI-DG1

Why work at AltaGas?

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provides affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission: https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL

For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.