ESSENTIAL FUNCTIONS

• Coordinating responses to buyer inquiries, in conjunction with Account Executives, to verify an organization’s needs and demonstrate FRONTSTEPS’ key advantages
• Managing and interpreting customer requirements and using the associated details to recommend product solutions to customers and the FS Product Team
• Conduct product demos with account executives based on the needs analysis (discovery) details provided by the Account Executive
• Providing technical feedback to customer Request For Proposal’s (RFP’s) in conjunction with Account Executives, as necessary
• Providing pre-sales technical assistance and product education
• Providing post-sales process improvements in the implementation and training of customers
• Supporting marketing and sales by attending trade shows, conferences, and other industry events
• Working with marketing to update materials based on customer insights
• Working closely with Sales Manager in establishing new, and maintaining existing, relationships with customers; provide actionable feedback on products, competition, and market conditions
• Liaising with members of the sales team and technical experts, including Product and Engineering, in the attainment of annual booking and revenue goals
• Performs other duties as requested by management

SKILLS & QUALIFICATIONS

• A bachelor’s degree in Business, Product, or Engineering
• Experience in product, sales, or a related customer-facing role
• Experience within Accounting software
• Strong written and verbal communication skills
• Must be organized, with excellent analytical and creative problem-solving abilities
• A polished, nimble, and compelling speaker. Thrives when presenting information in one-on-one and small group situations to internal and external audiences
• Proficiency with Microsoft Office (e.g., Word and Excel) required
• Some travel is required