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Holistic Support Specialist

Posted on 4/30/2024

World Relief

World Relief

1,001-5,000 employees

Provides sustainable solutions for poverty and displacement

Social Impact

Compensation Overview



Memphis, TN, USA

Customer Success & Support
Customer Support
Required Skills
  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity, and National Evangelicals For the Health of The Nation document
  • Valid driver’s license and reliable access to an insured vehicle required
  • Must be able to pass a background check and MVR check
  • Experience in computer skills (Email, Word, Excel, Microsoft 365, Teams, and Zoom)
  • Bachelor’s degree in social work, public health, or equivalent experience in related fields
  • 1-2 years directly relevant work experience, either in case management, public health, or other relevant social services
  • Provide direct client care and case management to refugee and immigrant caseload
  • Enroll clients into relevant programs including completing assessments and developing service plans to track progress of goal achievement
  • Assist clients in accessing community resources
  • Provide orientation on various life skills topics (budgeting, paying rent/utilities, riding the bus, scheduling medical appointments, etc.)
  • Encourage participants to work towards self-sufficiency and early employment (if applicable)
  • Work to ensure client enrollment to public benefits (as applicable), enrollment in ESL classes, and encourage clients to engage in further integration programs and legal services
  • Perform home visits and evaluations to identify and address barriers to successful resettlement and integration during service period
  • Operate as a cultural broker between volunteers, church groups, service providers, and refugees
  • Maintain regular communication with clients through phone calls, emails, and office visits
  • Maintain and complete detailed and accurate records of client files, case notes, and reporting records and submit monthly program reports in compliance with state and federal funding partners
  • Participate in staff meetings, ongoing training, and other staff development opportunities
  • Other duties as assigned by supervisor

At World Relief, employees have the unique opportunity to contribute to a global mission that profoundly impacts lives by addressing extreme poverty, violence, and oppression, while also aiding refugees and displaced individuals. This organization prioritizes sustainable, community-driven solutions, working alongside local churches and communities in over 100 countries. With over 75 years of dedicated service, this organization provides a culturally rich environment where one can grow both personally and professionally in service of a compassionate, impactful cause.

Company Stage


Total Funding



Baltimore, Maryland



Growth & Insights

6 month growth


1 year growth


2 year growth