Senior Systems Administrator

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

Communication, Customer Service, System Administration

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

HOW A SENIOR SYSTEMS ADMINISTATOR WILL MAKE AN IMPACT: 

•    Develop and maintain staffing plans to ensure the proper resources are available to support the program. 
•    Analyze customer requirements, identify areas for improvement, and work with program leadership to develop improvement plans
•    Conduct research and develop recommendations and plans to include training plans and materials, presentations, and other artifacts to improve/support operations and customer support
•    Assist with Triage, Incident Management, Quality reviews.
•    Serve as a mentor to team personnel advising on best practices and providing recommendations
•    Delivering excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support. 
•    Support Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals. 
•    Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies. 
•    Supporting Microsoft Office 365 and Active Directory products. 
•    Documenting and tracking customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable. 
•    Isolating and resolving issues with individual workstations. 
•    Acting as a resource to answer user questions about hardware and software issues. 

WHAT YOU’LL NEED TO SUCCEED: 
•    Required Experience: BA/BS and a minimum of 5 years of full time helpdesk experience in a leadership position. 
•    Required Technical Skills: CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting
•    Security Clearance Level: Top Secret/SCI Eligibility 
•    Required Skills and Abilities: Excellent verbal and written communication skills. Must be able to pass a basic English Language assessment test 
 

The likely salary range for this position is $96,034 - $93,438. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

25

Travel Required:

None

Telecommuting Options:

Hybrid

Work Location:

USA MD Home Office (MDHOME)

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans