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Associate Support Representative
Posted on 6/23/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Android Development
iOS/Swift
JavaScript
HTML/CSS
Management
Ruby
Salesforce
Zendesk
Requirements
  • Associate degree from a 2-Year college, a certification from a technical boot camp, or similar experience-based proficiency
  • 0-1 year experience supporting a technical product, ideally in SaaS or Mobile
  • Excellent communication skills and customer-centric attitude
  • Experience handling time-sensitive, pressure-intensive customer issues
  • Working knowledge of Case Management tools like Salesforce, Zendesk or similar ticketing system
  • Talent for synthesizing complex ideas and communicating them in a way others can easily understand
  • Bonus: Technical domain knowledge of one or more of the following: SaaS, Mobile, APIs. Experience in mobile platforms (Android, iOS) Experience with HTML, CSS, Ruby, Javascript or other programming language
Braze

501-1,000 employees

Customer engagement platform for marketing
Company Overview
Braze is committed to setting new standards in customer engagement. The company provides multi-channel marketing automations for companies to better engage with their customers.
Benefits
  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture
Company Core Values
  • Take Your Seat At The Table - Our community welcomes and respects your unique talents and perspective
  • Don't Ignore Smoke - We help each other notice issues before smoke turns to fire
  • Shape The Future - We believe in the positive trajectory of change
  • Embrace Curiosity - We are explorers of details and new horizons
  • Seek The Truth - We combine intelligence with humility to challenge our assumptions and ask thoughtful questions
  • Be A Human - Each of us contributes to the Braze culture through our individuality