Community Health Worker

Under direct supervision, responsible for assisting individuals and communities with adopting healthy behaviors by establishing trusting relationships with patients and their families while providing general support and encouragement. Promotes and facilitates use of health care and social service systems.

• Demonstrated knowledge of health and social services systems and familiarity with community resources and services.  
• Ability to maintain full confidentiality of program participant information and data.  
• Ability to shape others’ understanding in ways that capture interest, informs, and encourages participation.  
• Builds and maintains positive working relationships, with individuals and work groups through open communication and collaboration; works with others to accomplish goals and objectives.  
• Proficiency in Microsoft Office Suite.  

EXPERIENCE:

• One (1) year related experience is required

EDUCATION:

• High School Diploma or GED is required

CERTIFICATION:

• Successful completion of a Community Health Worker formal training program such as from a college or other education institution is preferred

• Presents case studies from patient’s perspective to primary care team in order to facilitate a patient-centered practice  
• Performs outreach calls, engages in face-to-face encounters, performs home visits or other community-based visits when necessary  
• Communicates relevant information to providers in a timely manner and documents appropriately in the electronic health record  
• Participates in local community engagement activities with local agencies as appropriate  
• Counsels patients with appropriate and relevant educational materials  
• Identifies patterns of concern that surpass neighborhood capacity for health and engages diverse outside resources accordingly  
• Enhances patient’s individual and community capacity by growing health knowledge and self-sufficiency through a range of activities such as outreach, informal counseling, social support and advocacy  
• Assists patients in connecting to appropriate health care information and services, addressing barriers to receipt of follow-up services as well as treatment  
• Provides patient reminders to upcoming appointments and next steps of treatment  
• Serves as liaison between patients, health/social services, and the community to enable access and improve the quality and competence of service delivery  
• Performs all other duties as assigned