Content Design Manager @ dunnhumby

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a Content Design Manager who expects more from their career. It’s a chance to help grow dunnhumby’s Design team and culture of innovation. It’s an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers and brands.

Joining our team, you’ll work with world class and passionate people to focus on unlocking the value of data for our clients through product and service innovation. You will help deliver the holistic value of our broad range of propositions to retailers and brands through intuitive, connected experiences.

What you’ll be working on

You will lead the development and execution of the content design strategy for our rich portfolio of customer insights and media product. A hands-on product experience practitioner, you will establish and promote a strong understanding of our users’ needs, motivations and behaviors ensuring that content is designed to maximize value for our users and our business.

Working in an agile, global team, you will work closely with colleagues in product, design, engineering, and data science to develop and execute the content strategy including planning, managing and optimizing content creation across the user experience. Your communication and collaboration excellence will be essential to avoid siloed thinking and efforts.

A strategic thinker, you will apply design attention to the small details and the big outcomes, setting service KPIs (Key Performance Indicators) to help teams understand their impact on business outcomes such as customer satisfaction, financial performance, and growth.

Key accountabilities

Lead and mentor a team of content designers and UX writers.
Develop and implement user-centred content strategies aligned with overall business goals.
Define and embed content standards for products and design systems supporting brand, accessibility, and legal compliance.
Plan and facilitate cross-discipline workshops to develop and improve user outcomes.
Adopt continuous discovery and research practices ensuring products solve for real user needs.
Own translation process including managing the vendor relationship and cost management.
Optimise content for search engines and adhere to accessibility standards to reach a wider audience and enhance usability.
Define and track key performance indicators (KPIs) to measure the effectiveness of content and its impact on user engagement and business goals.
Manage and optimise content resource and workflow, prioritising tasks to meet deadlines.
Ensure quality, consistency, and coherence of content across products and channels.
Work with key stakeholders to understand their needs and shape content to meet them.
Provide mentorship, guidance, and development opportunities to team members.
Foster a creative and innovative environment for content creation.
Stay updated on industry trends and incorporate fresh ideas into content strategies
Champion content across the organisation, educating and evangelising best practices.
Evaluate and implement tools and technologies that enhance the content design process

What we expect from you

Ideally a degree in a User Experience or Content related subject or 7+ years professional experience.
Proven experience building and leading content design teams.
Strong understanding and application of user-centred design practices and principles
Experience applying usability and accessibility best practices across content.
Expertise developing information architecture, taxonomies and tagging strategies.
Expertise running content audits and inventories.
Expertise selecting and using Content management systems (CMS) and other relevant tools.
Expertise leveraging A/B testing methodologies to optimize content effectiveness.
Expertise in Search Engine Optimisation (SEO) and metadata standards.
Competency leading design thinking practices.
Competency running qualitative and quantitative user research.
Familiarity working with iterative, agile delivery methodologies.
Familiarity with industry-standard design tools and technologies.
Experience managing vendors and defining statements of work.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact [email protected] to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

6 month growth

1 year growth

2 year growth

Simplify's Take

What believers are saying

What critics are saying

What makes dunnhumby unique