Global Customer Experience Specialist
Confirmed live in the last 24 hours
Designit

1,001-5,000 employees

Global experience innovation company offering bespoke solutions
Company Overview
Designit, a Wipro company, stands out as a global experience innovation firm that has been delivering strategic, design, marketing, and tech solutions for over three decades. The company's competitive edge lies in its creative pragmatism approach, which has attracted high-profile clients such as BMW, Kraft-Heinz, and Microsoft. With a diverse team of over 700 professionals across 14 locations worldwide, Designit fosters a culture of unity and ambition, aiming to drive positive change and progress in the world.
Consulting

Company Stage

N/A

Total Funding

N/A

Founded

1991

Headquarters

København, Denmark

Growth & Insights
Headcount

6 month growth

10%

1 year growth

33%

2 year growth

60%
Locations
Seattle, WA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Microsoft Azure
Communications
CategoriesNew
IT & Security
IT Support
System Administration
Requirements
  • Excellent written and verbal communications skills
  • Demonstrated troubleshooting skills
  • Ability to influence people at all levels to drive resolution
  • High attention to detail
  • Passion for problem solving
  • Technical aptitude with a passion to learn
  • Support experience is a plus
  • Experience with Azure or other cloud technologies is a plus
  • BA/BS Degree Communications or Computer Science is preferred or equivalent experience
  • Available to work critical cases as needed on to be on a 24x7 basis and through an on-call model
Responsibilities
  • Review and Triage customer and partner escalations via multiple channels
  • Partner across various cross-functional teams and key stakeholders
  • Provide clear, concise communications for all Azure customers
  • Partner with Service Engineering teams to determine customer impact
  • Provide ongoing communication and status updates throughout duration of incident
  • Develop and share best practices and recommendations
  • Identify root cause of escalations to drive long term resolutions
  • Contribute to the creation of future Microsoft support capabilities for the cloud