Technical Program Manager/Business Analyst

About Us:

BlackSky is a real-time intelligence company. We own and operate the world’s most advanced space-based intelligence platform and provide customers satellite imagery, automated analytics and high-frequency monitoring of strategic locations, economic assets and events from around the globe. BlackSky is trusted by the most demanding allied military and intelligence organizations and commercial companies to deliver foresight into critical matters that affect national security and the economy. BlackSky’s data enables governments and businesses to see, understand and anticipate change as it happens, giving them the ultimate strategic advantage so they can act quickly. Our global team works with cutting-edge technology to make a difference around the world and prides itself on being people-first, customer-focused and fun.

The Business Operations group is looking for a mid-level Technical Program Manager/Business Analyst who will plan and execute the roll out of critical business systems initiatives and processes, from ideation to implementation to hand off to business owners, adhering to project management methodologies and providing strong business analysis skills. In this role, you will partner closely with cross-functional stakeholders to define clear requirements, help drive selection of right-sized solutions and build and manage the rollout of the systems to the appropriate BlackSky users. You will coordinate and execute delivery of programs and drive continuous improvement projects to enhance efficiency in lifecycle execution and evolve operational maturity. This role requires a high level of collaboration, coordination and meticulous project tracking, strong problem solving, solid technical judgment, program management domain knowledge, and excellent communication skills. 

While the locations listed in the job posting are ideal, we would love candidates near either our Herndon, VA or Seattle, WA offices. We may also consider remote candidates in certain states.

Responsibilities:

• Manage multiple concurrent projects, ranging from IT initiatives to business application rollouts.
• Plan requirements with internal customers and usher projects through the entire project lifecycle. This includes building cogent project plans, managing project schedules, identifying and mitigating risks and clearly communicating them to stakeholders.
• Manage assessment and prioritization of requirements and develop technology solutions that support business needs.
• Be able to design creative and right sized solutions while considering technical and business needs, requirements and trade-offs but stay firmly rooted in decisions based on data.
• Drive the process of third-party vendor evaluation and selection.
• Understand the integration vectors of new system rollout and how it relates to the larger business eco-system. Ensure downstream impacts of projects and implementations are understood and addressed as part of the project plan.
• Understand BlackSky’s underlying platform architecture, with a focus on integration points and data schema.
• Collaborate with teams across the business; including, but not limited to Customer Success, Sales, IT, Security, Marketing, Finance Operations, Legal, Engineering to ensure business readiness.
• Identify and innovate in areas where automation can replace manual work to ensure efficiency in execution.
• Identify, track and report success metrics.
• Develop train the trainer programs as part of rollout; work with stakeholders to build and share best practices.
• Monitor project progress, identify risks, and implement effective mitigation strategies.
• Communicate project and program status, timelines, and deliverables to stakeholders regularly.
• Conduct thorough business analysis to understand project requirements and objectives.
• Analyze data, processes, and systems to identify opportunities for improvement and efficiency.
• Develop and maintain detailed documentation of business processes and requirements.
• Other job-related duties as assigned.

Required Qualifications:

• Bachelor’s Degree in Business Administration, Engineering, Information Technology or other applicable experience.
• A minimum of 5-7 years of technical program management to include building skills to support deadline driven work, tracking milestones and timelines, managing budgets, delegating, and directing work, and communicating to cross-functional stakeholders.
• Demonstrated success with oral and written communications and presentations, influence and persuasion, results orientation, facilitation, and teamwork skills.
• Hyper-organized with a strong attention to detail, and capable of juggling all of the data associated with projects and task-tracking to meet tight deadlines.
• Able to learn quickly and adapt to a dynamic, collaborative work environment.
• Excellent business analysis skills, including requirements gathering, process mapping, and documentation.
• Familiarity with SDLC lifecycle and best practices.
• Experience with business process modeling tools (e.g., Visio).
• Strong analytical and problem-solving skills with the ability to make sound decisions.
• Ability to adapt to changing project requirements and priorities.

Preferred Qualifications:

• Proven record of delivering high quality internal business tools and applications with seamless integrations with third party software.
• Experience in identifying and implementing process improvements.
• Proficiency in project management and collaboration tools (Jira, Confluence, etc.).
• A minimum of 5 years of experience building, managing, and supporting business systems such as Zendesk, Salesforce, Deltek, or other enterprise SaaS solutions.
• Familiarity with data analysis tools and techniques.
• Demonstrated leadership skills, including the ability to motivate and lead cross-functional teams.
• Experience in change management and guiding teams through transitions.
• Able to quickly become a SME on new business platform and systems.

Life at BlackSky for full-time benefits eligible employees includes:

• Medical, dental, vision, disability, group term life and AD&D, voluntary life, and AD&D insurance
• BlackSky pays 100% of employee-only premiums for medical, dental and vision and contributes $100/month for out-of-pocket expenses!
• 15 days of PTO, 11 Company holidays, four Floating Holidays (pro-rated based on hire date), one day of paid volunteerism leave per year, parental leave and more.
• 401(k) pre-tax and Roth deferral options with employer match
• Flexible Spending Accounts
• Employee Assistance and Travel Assistance Programs
• Employer matching donations
• Professional development
• Mac or PC? Your choice!
• Awesome swag

The anticipated salary range for candidates in Seattle, WA is $110,000-$125,000 per year. The final compensation package offered to a successful candidate will be dependent on specific background and education. BlackSky is a multi-state employer, and this pay scale may not reflect salary ranges in other states or locations outside of Seattle, WA.

BlackSky is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by law.

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

EEO/AAP/ Pay Transparency Statements: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf