Full-Time

Enhanced Registrar

Posted on 10/29/2024

Intermountain Healthcare

Intermountain Healthcare

10,001+ employees

Intermountain Healthcare is a nonprofit health system.

Healthcare

Compensation Overview

$17.85 - $24.26Hourly

Mid

Lehi, UT, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Three years of customer service experience within the last five years.
  • Negotiation or collection experience within the last three years.
  • Experience working effectively in time sensitive situations, multi-tasking and making prompt, responsible decisions.
  • Demonstrated typing proficiency.
  • Experience using basic computer skills.
  • Excellent communication and interpersonal skills.
  • Bilingual fluency in English and Spanish (preferred).
  • Registration experience on Tandem or iCentra (preferred).
  • Data entry or clerical experience in a medical office setting (preferred).
  • Working knowledge of medical terminology (preferred).
Responsibilities
  • Provides extraordinary care to our customers through friendly, courteous, and professional service.
  • Registers patients in multiple service lines.
  • Obtains and inputs all necessary demographic, financial, and clinical information from the patient or representative.
  • Verifies accuracy of EMPI link and identifies and reports possible linking problems and Identity Theft.
  • Interacts with patient/representative to gather, verify, and input patient demographic, insurance, and essential admission information accurately into a database ensuring that appropriate billing, reporting and analysis by facility, corporate, state and federal agencies can be performed.
  • Registers for multiple service lines within a facility using appropriate patient service types; may register for all service lines within a facility.
  • Comprehends and provides explanation of legal documents in accordance to regulatory requirements, which may include: Advance Directives, MSP, Surgical H & P, Consent and Conditions of Admission, HIPAA Notice of Privacy Practices, Important Message from Tricare, Important Message from Medicare, etc.
  • Completes financial screening questions to properly identify potential funding sources.
  • Uses appropriate tools and facility contracts to hold financial discussions with patients or representatives (e.g., collection of copay/deposit, review of insurance benefits and out of network/non-coverage issues, cost estimation, financial obligation, initiation of payment arrangements, availability of financial assistance, initiation of rescheduling of services).
  • Coordinates with physician offices, clinical staff, and patients on out of network issues to ensure patients maximize their insurance benefits.
  • Ensures consideration is given to patient-specific conditions when determining whether to reschedule the patient's service at a participating provider.
  • Responds to patients questions regarding billing process information and provides way-finding as needed.
  • Maintains quality and productivity stats determined reasonable for position.
  • May lead and/or train new employees.
  • May perform cashiering and hospital reception duties.
  • Cross-trains to cover shifts in other departments as needed when departments are short-staffed and on holidays; holiday coverage may include the ED.
  • Understands the overall facility and patient process.
  • Problem-solves with patients, department staff, and physicians working as a team to ensure registration information is complete, patients are directed appropriately, department schedules are maintained, and the patient has a positive and seamless check-in process.
  • Works admitting reports and Case Mix errors as assigned and in a timely manner, ensuring statistical reports are correct for analysts.
  • Is the first interaction patients have with the hospital and as such, is responsible to set the tone for the patient's service.
  • Supports hospital-specific patient engagement initiatives as directed by supervisor/manager.
  • Supports the facility to achieve desired NRI National Research Institute and HCHAPS standard.
Intermountain Healthcare

Intermountain Healthcare

View

Company Stage

Grant

Total Funding

$1.8M

Headquarters

Salt Lake City, Utah

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Intermountain Health's expansion into Nevada and Colorado through partnerships and new facilities increases its market presence and accessibility to patients.
  • The $2.4 million NIH grant for cardiac research positions Intermountain Health at the forefront of medical innovation and research.
  • Successful pilot programs, such as the virtual cardiology care with Story Health, highlight Intermountain's ability to improve patient outcomes and operational efficiency.

What critics are saying

  • The rapid expansion and numerous partnerships may strain Intermountain Health's resources and operational capacity.
  • The competitive healthcare landscape requires continuous innovation and adaptation to maintain leadership and avoid being outpaced by rivals.

What makes Intermountain Healthcare unique

  • Intermountain Health's strategic partnerships, such as with Story Health and NeuroFlow, enhance its service offerings in cardiology and behavioral health, setting it apart from other healthcare providers.
  • The organization's focus on innovative care models, like virtual cardiology and behavioral health integration, demonstrates a commitment to cutting-edge healthcare solutions.
  • Intermountain Health's recognition as the top large health system by Fortune Magazine underscores its leadership and excellence in the healthcare sector.

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