Field Service Engineer
France
Posted on 3/6/2023
INACTIVE
Element Biosciences

201-500 employees

Genetic analysis biotechnology research
Company Overview
Element Bioscience’s mission to empower the scientific community with more freedom and flexibility to accelerate collective impact on humanity. The company has developed a modular and high performing DNA sequencing platform that delivers quality data, workflow flexibility and makes next-generation sequencing technology more accessible.
Hardware
Biotechnology
B2B

Company Stage

Series C

Total Funding

$415.6M

Founded

2017

Headquarters

San Diego, California

Growth & Insights
Headcount

6 month growth

2%

1 year growth

1%

2 year growth

32%
Locations
United Kingdom
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Required written and verbal business level proficiency in French
  • Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
  • Commercial experience is desired, to include direct selling of products and service contracts
  • Proven track record of working on teams that have taken products from concept to market
  • Experience developing or servicing scientific instrumentation involving optics, fluid handling and thermal systems
  • Experience with multiple full life cycle product launches preferred
  • Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
  • Experience with fluorescence microscopy helpful
  • Excellent verbal and written communications skills, including technical writing abilities
  • Must be flexible in working hours as this position may require customer support during non-regular business hours
  • Demonstrated account management skills preferred
  • Associate or Bachelor Degree or MS with 6+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
Responsibilities
  • Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
  • Identifying root causes and resolving product issues in the field
  • Collaborating with internal partners to resolve customer issues and improve processes
  • Interacting with customers to offer and assist in service contract sales and other service products
  • Assessing maintenance/service needs and implementing a plan of action for instrument service
  • Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
  • Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc
  • Utilizing service CRM software to accurately document work in a timely manner
  • Frequently traveling to customer sites is required. TRAVEL CAN RANGE FROM 25% - 80% OF WORK TIME
  • Requires COVID19 vaccination (or valid waiver) upon hire