Integrations Support Engineer

About FURTHER

FURTHER is the leading AI-powered Sales & Marketing platform for senior living and healthcare organizations. Our next-gen suite of website engagement and AI sales assistants streamline the buying process for prospects and automate repetitive tasks for sales teams, driving higher conversion rates and increased NOI. Our unique blend of groundbreaking technology and deep industry expertise have made us the most widely adopted AI toolset in the market, used by over 5,500 communities to generate over $2.8 billion.

The Role

Are you a tech-savvy problem solver with a passion for making things work seamlessly? We’re looking for an Integrations Support Engineer to join our team and help our clients get the most out of our product. In this role, you'll customize our product on client websites, ensuring everything integrates smoothly and performs at its best. You'll work closely with clients to provide technical solutions and communicate next steps clearly. Your tasks will include configuring database and CRM integrations for efficient data flow, setting up and adjusting in-house tools to meet client needs, and using Python, SQL, and JavaScript to process data into clear, understandable presentations. You'll also prioritize and manage multiple tasks to deliver extraordinary results. If you enjoy problem-solving and helping clients succeed, we'd love to hear from you!

What You’ll Own

• Personalize Client Websites: Use your CSS skills to make our product look and feel right at home on client websites, ensuring everything is visually appealing and user-friendly.

• Enhance Functionality: Bring your expertise in JavaScript and HTML to add custom features and improvements, making our product even better for our clients.

• Client Communication: Partner with clients, understand what they need, and provide the right technical solutions.

• Database and CRM Integration: Set up and fine-tune database and CRM connections to keep data flowing smoothly and operations running efficiently.

• Tool Configuration: Adjust our in-house tools to fit client needs and ensure everything launches without a hitch.

• API Integration: Use REST APIs to connect our product with other services, boosting its capabilities.

• Data Processing: Work with data using Python, SQL, and JavaScript to turn raw information into clear and insightful presentations.

• Manage Projects: Juggle multiple tasks and priorities, ensuring top-notch results on time.

• Customer Support: Use Zendesk to oversee support tickets, providing quick and effective solutions to client issues.

What You’ll Bring

• We're looking for someone with solid experience in frontend development, especially skilled in CSS, HTML, JavaScript, Python, and SQL.

• Well-developed problem-solving skills and the ability to communicate technical concepts to non-technical stakeholders.

• Familiarity with database systems and CRM platforms, with the ability to set up and configure integrations.

• Experience with API integrations and making REST API calls.

• Proficiency in data processing using JavaScript, Python, and SQL and the ability to present data in a clear and concise manner.

• Exemplary organizational and time management skills, with the ability to handle competing priorities proficiently.

• If you're proactive, enthusiastic to learn, and ready to adapt to new technologies and tools, you'll fit right in with our team.

Further’s Cultural Pillars

• We treasure our customers

• We value continuous growth

• We pursue excellence in everything we do

• We act with a sense of urgency

• We take radical ownership

Compensation Band

Our openings span more than one career level. The base salary for this role is $90,000- $110,000. The provided salary depends on many factors, such as work experience and transferable skills, business needs and impact, and market demands.

• Comprehensive benefits package, including health insurance, retirement plans, and more.

• Opportunities for professional development and career advancement.

Equal Opportunity Employer

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

FURTHER is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. FURTHER considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. FURTHER is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.