Full-Time

Salesforce Solution Architect

Service Cloud Voice

Posted on 5/30/2024

NeuraFlash

NeuraFlash

201-500 employees

Provides AI-powered business transformation solutions

Consulting

Mid, Senior

British Columbia, Canada

Required Skills
Communications
Management
Salesforce
Customer Service
Requirements
  • 3-5+ years project experience in a hands-on position
  • 3+ years of experience with Salesforce in a development or configuration capacity
  • Understanding of customer service and contact center operations with experience solving Complex Use Cases
  • Solid understanding of Salesforce Platform and its architecture
  • Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
  • Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
  • Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture
Responsibilities
  • Facilitate business process reviews to identify customer requirements and processes
  • Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development
  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions
  • Develop technical requirements and specifications for customers and the technical delivery team
  • Drive best practice contact center design into each and every aspect of solution delivery
  • Effectively manage aspects of projects and customer communications
  • Deliver customer end user training and documentation
  • Oversee and be accountable for the successful completion of all aspects of assigned projects
  • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
  • Lead vision and strategy discussions with contact center and customer service leadership and management
  • Architect and build best-in-class implementations of Service Cloud
  • Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
  • Understand and leverage Salesforce Platform to implement scalable solutions
  • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
  • Acquire new technical expertise and understanding of latest Salesforce features and major launches
  • Understanding of contact center routing strategies in Salesforce and Amazon Connect

At NeuraFlash, employees have the opportunity to be at the forefront of AI-powered business solutions utilizing platforms like Salesforce and Amazon Web Services. This focus on cutting-edge technology and comprehensive service offerings, from Field Service to AI Experiences and beyond, positions the company as a leader in transformative business technology. The diversity of projects and the use of advanced tools such as Amazon Connect and Tableau CRM ensure a dynamic and enriching work environment.

Company Stage

N/A

Total Funding

$2.2M

Headquarters

Burlington, Massachusetts

Founded

2016

Growth & Insights
Headcount

6 month growth

2%

1 year growth

11%

2 year growth

36%
INACTIVE