Customer Success Associate

Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term. 

Our sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success.

The Customer Success Associate will train, drive adoption, and identify growth opportunities across our customer base to ensure satisfaction, successful product use, and customer retention. You’ll be an advocate for the customer internally and focus on ensuring a positive customer experience for a high volume of accounts. As a Customer Success Associate, you’ll develop core business skills that will enable you to grow your career at Datadog.

What You'll Do:

• Identify and qualify opportunities for added value within smaller customers 
• Troubleshoot on issues and FAQs to ensure a positive customer experience
• Proactively work with customers to find expansion opportunities and increase loyalty and retention
• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
• Act as advisor to customers to ensure they’re leveraging the solution effectively

Who You Are:

• Driven and motivated by a career in sales
• Excited by a customer facing role with a desire to grow a career in Customer Success
• A self-starter who can multitask and adapt to changing situations
• A strong written and verbal communicator
• Able to influence others and create a sense of urgency
• Strong at multi-task management skills across a varied set of responsibilities in a fast-paced environment

Bonus Points:  

• Experience with Salesforce
• Knowledgeable about the B2B tech space

Why You Should Apply:

• Generous and competitive global and US benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities 
• Sales training in MEDDIC and Command of the Message
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture