Implementation Manager
Posted on 3/24/2023

201-500 employees

Moveworks uses conversational AI to deliver instant HR help.
Company Overview
Moveworks' mission is to revolutionize how companies support their employees — with the first AI platform that makes getting help effortless. The company operates a conversational AI to deliver instant HR help, addressing topics like benefits, new policies, and onboarding.
Remote in USA
Experience Level
Desired Skills
Product Design
  • You have 2+ years experience of leading software implementation (SaaS preferred) with enterprise customers
  • Project management experience (scope control, budgeting, estimating and resource management)
  • You can creatively propose technical solutions to challenging problems and communicate technical concepts and specifications clearly and efficiently
  • Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
  • You have experience building strong internal and external relationships, including with senior-level executives throughout companies
  • You are diplomatic, have tact and you are poised under pressure
  • You possess a voracious appetite to learn and grow
  • You have completed a Bachelor's degree or relevant experience
  • You are willing to travel 10-25% of the time
  • You lead customers through the initial implementation of Moveworks as well as new product offerings
  • You develop trusted advisor relationships with customer project team and project sponsors to ensure the implementation is aligned with their success criteria and business value
  • You will evolve and iterate on our implementation strategy
  • You partner cross-functionally to translate business needs and product requirements into solutions for customers
  • You partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles
  • You partner with the Sales organization to create implementation plans for prospective customers
  • You partner with the Customer Success Manager to ensure a seamless transition to post-launch engagement and support
  • You develop a deep understanding of the Moveworks suite of products
  • You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders