Business Systems Analyst

Job Description

Application Configuration:

• Configure and customize Salesforce, Jira, Zendesk, and other relevant applications to meet the specific needs of our business processes.
• Collaborate with cross-functional teams to understand requirements and translate them into effective system configurations.

Scripting and Automation:

• Develop and maintain scripts to automate repetitive tasks and enhance the efficiency of workflows.
• Implement automation solutions, like Zapier, to streamline processes and reduce manual intervention.

Optimization:

• Continuously analyze and optimize process performance to ensure maximum efficiency.

Data Analysis:

• Utilize data-driven insights to identify opportunities for process improvement.
• Work with stakeholders to gather and analyze data, providing actionable recommendations for workflow enhancements.

Collaboration:

• Collaborate with IT, sales, customer support, and other teams to understand their unique requirements and challenges.
• Act as a liaison between technical and non-technical teams to ensure seamless integration of applications into daily operations.

Documentation:

• Maintain comprehensive documentation of configurations, scripts, and processes to facilitate knowledge transfer and ensure system stability.

Training and Support:

• Provide training and support to end-users on application functionality and best practices.
• Troubleshoot and resolve issues related to application configuration and optimization.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
• 8+ years of hands-on experience in a technical role, such as Engineer, Business Systems Analyst, or Data Analyst, with proven ability to independently implement automated processes.
• Demonstrated expertise in configuring, optimizing, and automating processes within platforms like Salesforce, Jira, Zendesk, or similar applications.
• Strong scripting skills (e.g., Python, JavaScript) essential for automating workflows and improving system efficiency.
• Systems design experience, with a deep understanding of business processes and the ability to implement tools and technologies to enhance and streamline them.
• Analytical mindset with a focus on leveraging data to drive insights and decision-making.
• Excellent communication and collaboration skills to work effectively across teams.
• Adaptable to a dynamic, fast-paced environment with shifting priorities and challenges.