Full-Time

Director UX/UI Design

AI & Digital Transformation

Solera Holdings

Solera Holdings

1,001-5,000 employees

Data platform for insurance and automotive

No salary listed

Westlake, TX, USA

In Person

Category
UI/UX & Design (1)
Required Skills
LLM
Interaction Design
Agile
Data Science
Machine Learning
DevOps
Data Analysis

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Requirements
  • At least 10 years of experience in UX/UI design, including at least 5 years in leadership roles.
  • Proven experience leading digital transformation initiatives in SaaS or platform environments.
  • Strong exposure to artificial intelligence or machine-learning-enabled products or data-driven design.
  • Experience scaling UX across global, multi-product ecosystems.
  • Deep expertise in design systems, interaction design, and user research.
  • Strong executive communication and stakeholder influence skills.
Responsibilities
  • Define and execute a UX vision aligned to an artificial-intelligence-enabled product strategy, including generative artificial intelligence, machine-learning-driven personalization, and automation.
  • Identify and deliver high-impact transformation initiatives that simplify workflows and enhance decision-making.
  • Embed responsible artificial intelligence principles, including transparency, bias mitigation, and usability, into all experiences.
  • Lead UX design for enterprise-scale SaaS platforms, ensuring consistency across complex product ecosystems.
  • Translate business and technical requirements into intuitive, user-centered experiences.
  • Drive design for data-rich and artificial-intelligence-powered interfaces, including insights dashboards, recommendations, and automation flows.
  • Partner with Product, Engineering, Data Science, and go-to-market leaders to align on roadmap and priorities.
  • Influence product strategy and architecture decisions through design leadership.
  • Ensure seamless integration of UX into Agile and continuous delivery models.
  • Build and lead a high-performing global UX team comprising product designers, UX researchers, and design operations.
  • Establish design standards, systems, and governance to scale consistency and efficiency.
  • Coach teams on artificial-intelligence-first design thinking and experimentation.
  • Define and track UX key performance indicators, including adoption, engagement, task success, and efficiency.
  • Leverage analytics, user research, and experimentation to continuously improve experiences.
  • Drive experience measurement tied to business outcomes, including conversion, retention, and productivity.

Solera is a global provider of data, applications, and services for the insurance and automotive industries. It offers a unified platform that combines data, insights, and algorithms to help insurers and automotive professionals connect, streamline operations, and improve decision-making, with a revenue model based on subscriptions, transaction fees, and value-added services. The company serves over 250,000 customers in 90 countries and processes more than 300 million transactions each year. Solera differentiates itself by offering an end-to-end, industry-specific platform and professional workflows at scale, rather than a single tool. Its goal is to help clients achieve better customer outcomes and stay aligned with industry trends through reliable technology, integrity, and customer success.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$6.5B

Headquarters

Westlake, Texas

Founded

2005

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Simplify Jobs

Simplify's Take

What believers are saying

  • Qapter Direct Dispatch launched August 7, 2026, widening insurer access beyond DRPs.
  • Direct-Hit Mobile reached 25,000 activations and 30,000 daily interactions by May 2026.
  • TOPDON partnership, announced July 22, 2026, expands Identifix across new diagnostic hardware.

What critics are saying

  • Debtwire says Solera cannot service $5.75 billion due March-June 2028.
  • NLRB judge Geoffrey Carter ruled April 23, 2026 Solera illegally fired an employee.
  • A 2028 maturity wall can force Chapter 11, asset sales, or liability management.

What makes Solera Holdings unique

  • Solera owns proprietary vehicle data across Identifix, Audatex, DealerSocket, and Omnitracs.
  • Its platform spans claims, repair, dealer, and fleet workflows in 120 countries.
  • Solera AI Engine, launched April 20, 2026, embeds intelligence directly into workflows.

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Benefits

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

26%
Times of San Diego
Aug 7th, 2026
Solera launches Qapter(R) Direct Dispatch, the first solution to deliver nationwide estimating access for Insurers.

Solera launches Qapter(R) Direct Dispatch, the first solution to deliver nationwide estimating access for Insurers. GlobeNewswire | Solera Global Corp. Today at 5:10am PDT WESTLAKE, Texas, Aug. 07, 2026 (GLOBE NEWSWIRE) - Solera, the global leader in vehicle lifecycle management solutions, today announced the launch of Qapter(R) Direct Dispatch, a transformative enhancement to its AI-powered collision estimating platform, Qapter(R). Qapter Direct Dispatch enables insurers, third party administrators, and independent appraisal companies to securely dispatch estimate assignments to virtually any collision repair facility or independent appraiser with an email address, regardless of their current estimating platform, software provider, or network affiliation. For decades, insurers have relied on Direct Repair Programs (DRPs) to deliver consistency, accountability, cost control, and operational efficiency throughout the repair process. While highly effective, traditional DRP models have historically been limited by network participation, geographic coverage constraints, and estimating platform fragmentation across repair facilities. When using multiple estimating platforms, carriers often lack the ability to consolidate standardized repair metrics into a single analytics database for consistent performance measurement and business insights. Qapter Direct Dispatch enables insurers to extend repair assignments to a significantly broader repair ecosystem while maintaining the standards, oversight, and workflow expectations that drive successful repair programs. Participating repair facilities operate within insurer-defined requirements, enabling insurers to achieve greater flexibility and geographic reach without sacrificing the discipline and consistency associated with managed repair. With Qapter Direct Dispatch, insurers can quickly assign estimate requests to repair facilities and appraisers in urban, rural, and remote locations, helping reduce delays, expand repair choice, and accelerate claim resolution. Through a secure authentication process, recipients receive one-time access to Qapter's industry-leading estimating technology, allowing them to quickly complete and submit highly accurate damage estimates using Solera's AI-powered platform. According to Tim Sixta, SVP of Product Management at Solera, "Qapter Direct Dispatch represents the evolution of the Direct Repair Program itself. Insurers should no longer have to choose between maintaining managed repair outcomes and achieving nationwide repair flexibility. By combining AI-powered estimating with Solera's connected ecosystem, Qapter Direct Dispatch enables carriers to work with virtually any repair facility while preserving the consistency, accountability, and operational discipline that have long defined successful repair programs. We are removing historical barriers and creating a more connected, intelligent claims experience for insurers, repairers, and vehicle owners alike." Benefits for Insurers, Appraisers, and Repair Facilities Users immediately gain access to powerful estimating technologies, including: * AI-powered damage estimating capabilities * Automated vehicle equipment identification * Advanced estimating workflows * Integrated 3D vehicle graphics * Digital collaboration throughout the claims process The Evolution of Managed Repair More than expanding estimating access, Qapter Direct Dispatch helps insurers rethink how repair networks are built, managed, and utilized. By combining AI estimating technology with Solera's connected ecosystem, insurers can extend managed repair principles beyond traditional network boundaries, creating a more scalable and flexible operating model for collision claims. "Innovation requires deliberate investment in technology that enables transformation at scale. By bringing Qapter Direct Dispatch to the market, we're removing barriers that have traditionally slowed the claims process, helping insurers make faster decisions to support policyholders. Powered by the Solera AI Engine, Qapter Direct Dispatch is another step toward our vision of a fully connected global automotive ecosystem. Qapter, Solera's global claims platform, serves insurers in over 100 countries, connecting them with repairers, appraisers, and the industry's largest green parts network through a single intelligent ecosystem. By extending the reach of Qapter beyond traditional network boundaries, we're accelerating claims decisions, expanding access to estimating, and helping insurers deliver a faster, more seamless experience for policyholders," said Alberto Cairo, Chief Financial Officer and Managing Director of Solera. Qapter Direct Dispatch represents a fundamental shift in how repair assignments and damage assessments are initiated, completed, and managed - bringing together insurers, repairers, appraisers, and vehicle owners through a more connected and intelligent claims ecosystem. The result is greater flexibility, broader repair access, and the ability to deliver managed repair outcomes at a national scale. About Solera Solera is a global leader in vehicle lifecycle management software, data, and services. Operating in more than 120 countries and serving over 280,000 customers, Solera provides the digital infrastructure that powers critical operations across the automotive ecosystem, serving manufacturers, dealerships, insurers, repairers, recyclers, parts and fleet operators worldwide. At its core, Solera is built on a proprietary automotive data foundation and a cloud-based AI infrastructure designed to operate at industry scale. By embedding intelligence directly into workflows and continuously innovating across its platform, Solera enables customers to move faster, reduce complexity, and deliver better outcomes. By serving the full vehicle lifecycle, Solera creates unique synergies across its network, helping customers unlock greater value, improve performance, and succeed in an increasingly complex and connected industry. Solera is home to many leading brands in the automotive and vehicle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving, cap hpi, Autodata, and others. For more information, visit www.solera.com. This is a paid placement. For further inquiries, please contact GlobeNewswire directly.

THE SHOP Magazine
Jul 23rd, 2026
TOPDON USA to integrate Solera's Identifix Direct-Hit professional software.

TOPDON USA to integrate Solera's Identifix Direct-Hit professional software. Partnership offers TOPDON ONE users access to 50-plus years of car makes & models & 3 million-plus technician-submitted confirmed fixes through Direct-Hit... TOPDON USA - a provider of cutting-edge diagnostic tools, technology and software - and Solera have finalized a partnership to integrate Identifix Direct-Hit auto repair information software across TOPDON's ONE auto diagnostic tool series. The partnership offers TOPDON ONE users direct access to over 50 years of car makes and models and more than 3 million technician-submitted confirmed fixes through Direct-Hit. Direct-Hit is now available for use on the TOPDON ONE series, with plans to expand availability to additional TOPDON platforms. "We're thrilled to join forces with Solera, which marks a significant milestone in advancing diagnostic repair technology for our industry," said Chad Schnitz, vice president at TOPDON USA. "Our partnership represents two technology companies collaborating to offer the most robust diagnostic platform for auto repair technicians. As the leading auto repair shop software, Identifix Direct-Hit perfectly aligns with our mission to be a trusted provider of leading auto repair technology. I'm certain that this new partnership will facilitate more efficient repair outcomes for ONE users, as well as lead to increased profitability for repair shops of all sizes." Identifix Direct-Hit is a subscription-based automotive diagnostic and repair information platform used by professional repair shops and technicians. It is designed to help mechanics diagnose problems faster by combining OEM repair information with a massive database of real-world confirmed fixes from other technicians, noted the release. Key features of the TOPDON ONE with an Identifix Direct-Hit subscription include: * Community help * Ford, Lincoln, Mercury, Toyota and Scion content * Trace wiring diagrams across multiple pages * Pre-1980 repair information * ADAS * Request missing content * More than 3 million confirmed fixes * Service manuals, R&R, Procedures, TSBs, and DTCs "TOPDON is one of the fastest growing and most respected providers of auto diagnostic solutions technology in the industry," said Meredith Zimmerman, senior vice president of vehicle and collision repair solutions at Solera. "Our partnership is a perfect pairing and brings together our combined expertise to help drive innovation and build a smarter future for automotive technology. The TOPDON ONE is the ideal product line to roll out this new collaboration. We look forward to expanding Direct-Hit to additional TOPDON products in the coming months, helping auto repair technicians work more efficiently, accurately and confidently."

Chemical Industry Press Releases
Jul 22nd, 2026
TOPDON USA announces landmark partnership with Solera to integrate Identifix Direct-Hit(R) professional on the TOPDON ONE auto diagnostic tool series.

TOPDON USA announces landmark partnership with Solera to integrate Identifix Direct-Hit(R) professional on the TOPDON ONE auto diagnostic tool series. Fairfield, N.J., July 22, 2026 (GLOBE NEWSWIRE) - TOPDON USA (https://www.topdon.Chemicalspressreleases), a leading provider of cutting-edge diagnostic tools, technology, and software, and Solera (https://www.solera.com) have finalized a landmark partnership to integrate Identifix Direct-Hit(R)(https://www.identifix.com) auto repair information software across TOPDON's ONE auto diagnostic tool series. The agreement marks a powerful alliance that merges two leading automotive technology and software companies designed to accelerate innovation and expand diagnostic repair for professional technicians, as well as prosumers and DIYers. The partnership offers TOPDON ONE users direct access to over 50 years of car makes and models and more than 3 million technician-submitted confirmed fixes through Direct-Hit. Direct-Hit is now available for use on the TOPDON ONE series, with plans to expand availability to additional TOPDON platforms. The Identifix Direct-Hit Pro software subscription can be purchased on TOPDON ONE products, or on www.TOPDON.Chemicalspressreleases. "We're thrilled to join forces with Solera, which marks a significant milestone in advancing diagnostic repair technology for our industry," said Chad Schnitz, vice president at TOPDON USA. "Our partnership represents two technology companies collaborating to offer the most robust diagnostic platform for auto repair technicians. As the leading auto repair shop software, Identifix Direct Hit perfectly aligns with our mission to be a trusted provider of leading auto repair technology. I'm certain that this new partnership will facilitate more efficient repair outcomes for ONE users, as well as lead to increased profitability for repair shops of all sizes." Identifix Direct-Hit(R) is a subscription-based automotive diagnostic and repair information platform used by professional repair shops and technicians. It is designed to help mechanics diagnose problems faster by combining OEM repair information with a massive database of real-world confirmed fixes from other technicians. The Direct-Hit subscription will be available for use on the TOPDON ONE series - a 10.1-inch tablet that offers mobile flexibility when diagnosing vehicles. The TOPDON ONE with Identifix Direct-Hit subscription will offer more diagnostic solutions than any other products currently available. Key features per tool include: * Community help * Ford, Lincoln, Mercury, Toyota, and Scion content * Trace wiring diagrams across multiple pages * Pre-1980 repair information * Request missing content * More than 3 million confirmed fixes * Service manuals, R&R, Procedures, TSBs, and DTCs "TOPDON is one of the fastest growing and most respected providers of auto diagnostic solutions technology in the industry," said Meredith Zimmerman, Senior Vice President of Vehicle and Collision Repair Solutions at Solera. "Our partnership is a perfect pairing and brings together our combined expertise to help drive innovation and build a smarter future for automotive technology. The TOPDON ONE is the ideal product line to roll out this new collaboration. We look forward to expanding Direct-Hit to additional TOPDON products in the coming months, helping auto repair technicians work more efficiently, accurately, and confidently." The Identifix Direct-Hit software subscription is available for the TOPDON ONE Plus, TOPDON ONE, and TOPDON ONE Lite. It will also be available on the TOPDON Phoenix series later this year. About TOPDON USA Founded in 2017 and based in Fairfield, New Jersey, TOPDON USA is a provider of entry-level, mid-level, and advanced tools and solutions for professional technicians and DIY enthusiasts. Globally, TOPDON has over 250 industry-leading engineers and owns over 600 patents and software copyrights. The company's cutting-edge technology helps shops minimize downtime and maximize profits. For more information, visit www.topdon.Chemicalspressreleases. Follow TOPDON USA on Facebook, Instagram, YouTube, and TikTok. About Solera Solera is the global leader in vehicle lifecycle management software-as-a-service (SaaS), data, and services. Through four lines of business - claims, repair, dealer, and fleet solutions - Solera powers many of the leading brands serving the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, cap hpi, and Autodata. Beyond vehicle solutions, the company also offers a specialized portfolio of comprehensive property solutions, leveraging a team with decades of industry expertise plus cutting-edge technology. Solera empowers customers to succeed in the digital age by streamlining operations, delivering data-driven insights, and enhancing customer engagement, serving more than 280,000 customers and partners across 120+ countries. For more information, visit www.solera.com. Aaron Cook TOPDON USA 214-520-3430 [email protected] Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Chemicalspressreleases do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

GlobeNewswire
Jun 3rd, 2026
Solera launches in-state Pennsylvania Titling for dealers and tag agencies.

Solera launches in-state Pennsylvania Titling for dealers and tag agencies. Cloud-based platform adds integrated scanning, pre-submission quality review, and driver's license data capture to a Pennsylvania titling market that has seen limited innovation in years. WESTLAKE, Texas, June 03, 2026 (GLOBE NEWSWIRE) - Solera, a global leader in vehicle lifecycle management software, today announced the launch of Solera Titling for in-state Pennsylvania. The cloud-based solution gives Pennsylvania dealerships and tag agencies a modern alternative to legacy titling tools, with integrated scanning, pre-submission quality review, driver's license data verification, customizable invoicing, and a complete state forms library inside a single workflow. "Titling touches every deal, and in a state with Pennsylvania's transaction volume, even small efficiency gains compound quickly. This launch reflects where..." Pennsylvania processes millions of vehicle title transactions each year, and back-office workflows remain a primary source of delay in the deal lifecycle. While dealer-facing technology has advanced across CRM, digital retailing, and inventory, most in-state titling tools still rely on basic electronic submission, with limited automation and few connections to the systems dealers run every day. Errors discovered only after a PennDOT rejection slow funding, add rework, and pull title clerks, controllers, and F&I managers off live deals. Solera Titling for in-state Pennsylvania is generally available beginning June 1, 2026. The platform includes integrated document scanning with automated pre-submission review, a handheld 2D barcode scanner that pulls customer data directly from a driver's license, customizable invoicing that consolidates taxes, PennDOT fees, and service charges into a single document, a transaction-organized library of current Pennsylvania title forms, and in-product Help Desk chat for real-time support. The solution runs on the Solera Cloud Platform and connects to Solera's other leading dealer solutions, including DealerSocket CRM, Auto/Mate DMS, Inventory+, Service Lane Technology, Marketing, and Connected Car solutions like LoJack. "Titling touches every deal, and in a state with Pennsylvania's transaction volume, even small efficiency gains compound quickly. This launch reflects where we are taking the broader Solera platform, with the help of our AI Engine and a dramatically improved development cycle: deeper into the dealer workflows that define the customer lifecycle, with measurable improvements at every step." - Alberto Cairo, Chief Financial Officer and Managing Director, Solera Solera serves more than 280,000 customers across 120 countries, and its dealer software portfolio supports thousands of franchise and independent dealerships in North America. Solera Titling extends that footprint into a state-specific workflow built in direct consultation with Pennsylvania title clerks, F&I managers, controllers, and tag agency operators. To learn more about Solera Titling for in-state Pennsylvania or to request a demonstration, visit dealer.solera.com or contact a Solera representative. About Solera Solera is a global leader in vehicle lifecycle management software, data, and services. Operating in more than 120 countries and serving over 280,000 customers, Solera provides the digital infrastructure that powers critical operations across the automotive ecosystem, serving manufacturers, dealerships, insurers, repairers, recyclers, parts and fleet operators worldwide. At its core, Solera is built on a proprietary automotive data foundation and a cloud-based AI infrastructure designed to operate at industry scale. By embedding intelligence directly into workflows and continuously innovating across its platform, Solera enables customers to move faster, reduce complexity, and deliver better outcomes. By serving the full vehicle lifecycle, Solera creates unique synergies across its network, helping customers unlock greater value, improve performance, and succeed in an increasingly complex and connected industry. Solera is home to many leading brands in the automotive and vehicle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving, cap hpi, Autodata, and others. For more information, visit www.solera.com. Media Contact Earl Brown Solera Communications [email protected]

AutoSuccess
Jun 2nd, 2026
Solera integrates Uber Wait & Save with Shuttle OnDemand in Service Suite.

Solera integrates Uber Wait & Save with Shuttle OnDemand in Service Suite. With the integration, dealers can lower ride costs and improve CSI as off-site customers approve more work. Kyle Alexander is the Multimedia Journalist of AutoSuccess. Published: June 2, 2026 Solera announced a new integration between Uber's Wait & Save ride option and its Shuttle OnDemand platform within Service Suite. The integration gives dealership service departments a lower-cost way to manage customer transportation while improving customer satisfaction and increasing repair order profitability. Shuttle OnDemand, powered by Uber for Business, enables dealerships to book on-demand, dealer-branded rides in as little as 20 seconds. There are no monthly fees, no additional personnel and no fleet assets to manage. How Wait & Save works inside Shuttle OnDemand. When a dealership books a ride for a service customer, Wait & Save now appears as an option alongside standard UberX within the Shuttle OnDemand workflow. No additional setup or configuration is required. The discount is dynamic and directly proportional to real-time demand levels. During high-demand periods, savings are even greater. The Uber algorithm uses the extended pickup window to find the best-priced driver match, reducing the per-trip cost charged to the dealership while delivering the same UberX vehicle, the same driver standards and the same ride quality the customer expects. "This is not about asking customers to compromise," said Ellen Braaf, vice president of dealer solutions at Solera. "Most service customers have already dropped off their vehicle and are in the lounge or heading home. A few extra minutes of wait time is a non-issue for them - but the savings add up fast for the dealership." A direct path to higher RO profitability. The integration addresses a well-documented dynamic in fixed operations: Customers who are transported home or to work while their vehicle is being serviced are significantly more likely to approve additional repair recommendations. Solera's platform data has consistently shown that off-site customers spend approximately 20% more per repair order than customers who remain in the service lounge. The reasoning is straightforward - when a customer is comfortable at home or at the office, the pressure of sitting in a waiting room disappears. They are more open to approving recommended maintenance and additional work because they are not watching the clock. "The math is simple," said Stephen Kelley, vice president of product strategy and UX at Solera. "If you can reduce the cost of getting a customer home and simultaneously increase the likelihood that they approve a bigger ticket, you have created a compounding advantage for the service department. That is exactly what this integration delivers." Lowering transportation costs without cutting corners. Transportation has become one of the fastest-growing line items in fixed ops budgets. Between loaner fleet depreciation, insurance, maintenance, fuel and dedicated shuttle drivers, many dealers are spending far more than they realize to move customers during a service visit. Shuttle OnDemand eliminates the need for shuttle vans, dedicated drivers and loaner fleet overhead. Wait & Save layers on additional per-trip savings by dynamically adjusting ride pricing based on real-time conditions. For dealerships booking thousands of rides per month, even modest per-trip reductions translate into meaningful annual savings. Across the Shuttle OnDemand platform, Solera books more than 110,000 rides per month and over 1.39 million rides annually, maintaining a 96% customer satisfaction rate. Protecting CSI in an era of rising customer expectations. CSI scores remain one of the most closely watched metrics in the franchise dealer world, directly influencing OEM incentive payouts and long-term customer retention. Solera's research has shown that perceived wait time - not actual service duration - is the primary driver of negative CSI outcomes in the service lane. By making it easier and more affordable to transport customers off-site, Wait & Save helps dealers address that perception gap head-on. Customers who are at home or at work during a repair experience less frustration than those sitting in a lounge wondering when their car will be ready. The result: Better survey scores, stronger retention and a service experience that competes with the convenience customers expect from every business they interact with. Integrated into the Solera Cloud Platform. Wait & Save is available now within Shuttle OnDemand as part of Solera's Service Suite, which also includes scheduling, digital check-in, multipoint inspection, loaner management, messaging, payments and dealer websites. Service Suite sits within the broader Solera Cloud Platform, connecting fixed ops to CRM, DMS, marketing, inventory and connected-car solutions under one roof. The integration requires no additional setup. Wait & Save appears automatically when conditions allow, giving service advisors and dispatchers a one-click path to lower-cost rides without disrupting their workflow. According to the company, this announcement will be followed by product releases and news throughout the coming year.