Full-Time

Team Lead – Austin

Posted on 3/21/2023

Fernish

Fernish

11-50 employees

Premium furniture & décor rentals

Consumer Goods

Senior

Austin, TX, USA

Required Skills
Customer Service
Requirements
  • Minimum of 2 years experience in delivery and/or warehouse operations
  • Providing exceptional customer service
  • A high attention to detail
  • Excited about joining a startup
  • A passion for our mission and values
  • Ability to lift & move heavy furniture
Responsibilities
  • Follow cleaning and organization procedures in order to support safe and efficient warehouse operations
  • Be a member of the delivery & warehouse team while providing an exceptional experience to customers
  • Represent the brand proudly as you navigate entering our customers' homes and interacting with them in person
  • Complete a route of deliveries and/or pickups, including in-home assembly and trash removal
  • Assist in properly loading and unloading our fleet of vehicles each day
  • Inbound receiving, labeling, and stocking of new items
  • Inbound receiving of items picked up from customers
  • Refurbishment, cleaning, and sanitizing of returned furniture items
  • Picking, staging, and assembly of items to be delivered to customers
  • Loading and unloading of trucks
  • Maintain accurate records of inventory location and condition, while assisting in cycle and inventory counts
  • Responsible for following inbound process and correctly receiving vendor deliveries
  • Communicate discrepancies to the Warehouse Manager and Merchandise team
  • Responsible for monitoring Drivers to process returns for the day
  • Responsible for picking orders and reporting any issue with inventory for upcoming deliveries
  • Responsible for maintaining operation when WM is absent
  • Follow cleaning and organization procedures in order to support safe and efficient warehouse operations
Desired Qualifications
  • Background working with furniture or other large goods that involve assembly is a plus!

Fernish's mission is to help everyone feel at home. By fulfilling the customer's needs and expectations around ease, convenience, and quality, they help them create a home they want now, for as long as they are there.

Company Stage

M&A

Total Funding

$61.3M

Headquarters

Los Angeles, California

Founded

2017

Growth & Insights
Headcount

6 month growth

-25%

1 year growth

-62%

2 year growth

-67%

Benefits

Top-tier health, dental, and vision plans (company covers 75% cost for employees and 65% cost for dependents).

Remote work options

Unlimited PTO plan, with encouragement for everyone to relax, refresh and recharge

12 weeks paid parental leave

Fun work environment and team culture

50% off any furniture and décor through Fernish, after all, that's what we do!

INACTIVE