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Full-Time

Customer Operations Quality Associate

Updated on 10/4/2024

Salary Finance

Salary Finance

51-200 employees

Financial wellness services for employees

Financial Services
Fintech

Entry, Junior

Hammersmith, London, UK

Hybrid working offered.

Category
Customer Support
Customer Success & Support
Required Skills
Quality Assurance (QA)
Customer Service
Excel/Numbers/Sheets
Requirements
  • You are detail-oriented and enjoy ‘getting in the detail’
  • You are able to work in a fast paced environment
  • You have the ability to work with employees at all levels of the organisation in an open office
  • You are self-motivated with excellent organisational and project management skills
  • Have experience using Excel
  • Previous experience in a Quality Assurance role
  • Have an understanding of FCA regulations
Responsibilities
  • Using an existing QA process to manage and monitor the customer calls, emails and Livechat against a set scoring sheet
  • Provide constructive and coherent feedback to internal customer service agents and outsourced teams
  • Deliver QA feedback to colleagues and their team leaders
  • Complete quality control checks on operations processes
  • Deliver training to new starters and existing team members in both an in-person and virtual environment
  • Proactively identify knowledge gaps within teams and deliver training and/or materials to improve service
  • Create and share regular reporting on the team's quality development

Salary Finance improves employees' financial well-being by partnering with employers to provide financial education, tools, and products. Their services include salary-linked loans, savings programs, and financial calculators to help employees manage their money effectively. Unlike competitors, Salary Finance's model focuses on integrating these services into employee benefits packages, which reduces financial stress and enhances productivity for employers. The company's goal is to create a financially stable workforce through comprehensive financial support.

Company Stage

Series D

Total Funding

$793.3M

Headquarters

London, United Kingdom

Founded

2015

Growth & Insights
Headcount

6 month growth

4%

1 year growth

0%

2 year growth

4%
Simplify Jobs

Simplify's Take

What believers are saying

  • The merger with FinFit positions Salary Finance as a leading financial wellness platform in the US, expanding its market reach and service offerings.
  • Innovative products like ReFi™ have already saved customers significant amounts in interest payments, showcasing the tangible benefits of their services.
  • Recognition as 'Company of the Year' in the financial sector highlights their industry leadership and commitment to financial wellness.

What critics are saying

  • The competitive landscape of fintech and financial wellness is crowded, requiring continuous innovation to maintain a competitive edge.
  • Economic downturns or changes in employment rates could impact the demand for their services, affecting revenue stability.

What makes Salary Finance unique

  • Salary Finance's unique approach of partnering directly with employers to offer financial wellness services sets it apart from traditional financial service providers.
  • The integration of salary-linked loans and savings programs directly into employee benefits packages provides a seamless and accessible financial solution for employees.
  • Their recent partnership with Paylink to launch ReFi™ demonstrates their commitment to innovative debt consolidation solutions, further distinguishing them in the fintech space.