Full-Time

Customer Operations Quality Associate

Posted on 9/17/2024

Salary Finance

Salary Finance

201-500 employees

Financial wellness services for employees

Fintech
Financial Services

Entry, Junior

Hammersmith, London, UK

Hybrid working offered.

Category
Customer Support
Customer Success & Support
Required Skills
Quality Assurance (QA)
Customer Service
Excel/Numbers/Sheets
Requirements
  • You are detail-oriented and enjoy ‘getting in the detail’
  • You are able to work in a fast paced environment
  • You have the ability to work with employees at all levels of the organisation in an open office
  • You are self-motivated with excellent organisational and project management skills
  • Have experience using Excel
  • Previous experience in a Quality Assurance role
  • Have an understanding of FCA regulations
Responsibilities
  • Using an existing QA process to manage and monitor the customer calls, emails and Livechat against a set scoring sheet
  • Provide constructive and coherent feedback to internal customer service agents and outsourced teams
  • Deliver QA feedback to colleagues and their team leaders
  • Complete quality control checks on operations processes
  • Deliver training to new starters and existing team members in both an in-person and virtual environment
  • Proactively identify knowledge gaps within teams and deliver training and/or materials to improve service
  • Create and share regular reporting on the team's quality development

Salary Finance improves employees' financial well-being by partnering with employers to provide financial education, tools, and products. Their services include salary-linked loans, savings programs, and financial calculators to help employees manage their money effectively. Unlike competitors, Salary Finance's model focuses on integrating these services into employee benefits packages, which reduces financial stress and enhances productivity for employers. The company's goal is to promote financial wellness among employees while supporting employers in creating a more stable workforce.

Company Stage

N/A

Total Funding

$134.9M

Headquarters

London, United Kingdom

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • The merger with FinFit enhances their position in the US financial wellness market.
  • Integration with open banking can offer comprehensive financial insights to employees.
  • Growing demand for digital financial tools supports Salary Finance's online platform expansion.

What critics are saying

  • Integration challenges from the FinFit merger may disrupt service delivery.
  • Departure of key leadership like Ridhima Durham could create strategic gaps.
  • Regulatory scrutiny on ReFi™ may impact its adoption and success.

What makes Salary Finance unique

  • Salary Finance partners with employers to offer unique financial wellness benefits.
  • They provide salary-linked loans, savings programs, and financial education resources.
  • Their ReFi™ product offers a novel approach to automated debt consolidation.

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