Customer Success Associate
Life Sciences
Posted on 3/22/2024
INACTIVE
Linus Health

51-200 employees

Mental health digital screening company
Company Overview
Linus Health is on a mission to make brain health accessible for everyone by transforming the way we measure, monitor, and maintain brain function. Linus Health's digital platform delivers a proven, practical means of enabling early detection; empowers providers with actionable clinical insights and recommendations; and supports individuals with personalized action plans.
AI & Machine Learning
B2B & B2C

Company Stage

Series B

Total Funding

$70.6M

Founded

2019

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

13%

1 year growth

40%

2 year growth

55%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Operating Systems
JIRA
iOS/Swift
Android Development
CategoriesNew
Lab & Research
Biology & Biotech
Requirements
  • Bachelor's degree in life sciences, business, or a related field
  • 2+ years of experience in Healthcare, bonus if you have clinical research study and/or digital health experience
  • Customer Success, Account Management and/or Project Management experience
  • Deeply organized with a high attention to detail
  • Ability to problem solve and tackle brand new areas or issues
  • Comfortable with multiple platforms/programs including Google products, SmartSheets, and Jira
  • Familiarity with different devices and operating systems, such as smartphones and tablets, web-based applications, iOS and Android
  • Knowledge of healthcare products and landscape
  • Familiarity with data collection and data transfers
  • Highly organized and detail-oriented, yet flexible and comfortable with ambiguity
  • A bias for action and a passion for disruptive innovation
  • Performs well in a team setting with collaborative input and decision making
  • Cross-functional collaboration with a diverse and multi-functional team
  • Must be a self-starter, capable of maneuvering through a multi-segmented organization, and drive results
Responsibilities
  • Facilitating customer interaction and day-to-day management of customer and partner-related projects
  • End-to-end clinical study and project support, starting with the contracting process all the way through deliverable close-out
  • Reporting on account health and customer success metrics
  • Suggesting process development or improvement for customers and partners
  • Developing key customer-facing materials
  • Guide new clients through onboarding and implementation processes
  • Collaborate with Engineering and Product teams on integrations or other partner-specific projects
  • Establishing long-term relationships with customers
  • Receiving and responding to a variety of customer topics, including management and escalation of tickets via the Help Desk
  • Maintaining accurate records of customer interactions including pre- and post-meeting preparation (agendas and meeting notes), feedback and activity summaries
  • Driving data delivery and completion of any custom deliverables