Account Manager

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries. 

SUMMARY

The Account Executive - Existing Clients is responsible for developing long-term relationships with a portfolio of 10-12 assigned Clients with the objective of ensuring optimum use and satisfaction with our solutions to secure continued expansion. In this role, you will represent the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company. The Account Executive - Existing Clients will be responsible for Client Renewals and, by providing feedback regarding each Client’s success, will be a key voice of the Client from the Sales Team.   This role will integrate with Client Implementation, Customer Success and Product Management Teams. Account Executive - Existing Clients are the primary contact for our most important and critical Clients and are targeted with a sales and client retention quota based on metrics around Renewal, Client Expansion and Client Satisfaction. If residing within commutable distance to one of our offices, a hybrid schedule would be requested, (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance to an office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and manage relationships with key Client stakeholders and executive sponsors within the Safety, Procurement, Finance/Risk and Legal functions at Client Site and Corporate levels
• In collaboration with Client Implementation and Customer Success ensure a high level of satisfaction with our solutions and services
• Create and document a strategic account plan for each assigned client
• Perform remote and onsite Client Reviews, identifying opportunities for improvement satisfaction and managing subsequent engagements. Reviews can be weekly, monthly, or quarterly depending on client needs, in concert with developed strategic account plan
• Communicate all new features and products to assigned clients
• Demo all products and features to current and/or expansion opportunities
• Identify Expansion opportunities within assigned Clients and collaborate with other Teams as appropriate to ensure growth attainment
• Participate in continuous improvement of Account Management Team
• Create and communicate top customer issues, assist in developing action plans to resolve
• Adherence to all sales processes including accurate and timely updating of applicable systems
• Track and own your Account Management Metrics, Client Satisfaction, Client Call Plans, Client Reviews, Reference Status and deliver complete Sales Forecasts
• Successful achievement of assigned sales quota
• Must be willing to travel as needed based on business requirements

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Accountable for results and deliverables, able to work independently and proactively
• Experienced in being responsible for Renewal and/or Expansion/Upsell quota and consistent proven success
• 2+ years of Account Management experience in a Mid-Market software/complex sale, ideally a SaaS environment
• Global experience highly preferred
• Excellent negotiation and presentation skills
• Excellent verbal and written communication skills
• Skilled in use of Microsoft Office and Salesforce.com
• This position requires extensive travel
• Excellent time management skills
• Technically sound in computer skills and familiarity with CRM applications / SalesForce.com
• Problem analysis and problem-solving
• Strong initiative skills
• Ability to self-motivate and work positively in both a team and home environment
• Desire to put in hours required to execute on job responsibilities and become successful
• Strong understanding of sales methodologies, with Challenger and MEDDPICC experience highly preferred
• Structured organized approach
• Successful candidates will demonstrate regular and predictive attendance as a fundamental aspect of their commitment to the role and our team

At Avetta, we are committed to salary transparency to ensure equitable hiring practices and promote trust. The salary range included in this job posting is based on internal and market data and the role's responsibilities. The final compensation offered to a candidate will be determined by several factors, including work location, job-related skills, experience, and relevant education or training.

The salary range for this position is $80,000-145,000 per year, plus commission.

We also offer a comprehensive benefits package, which includes health, dental and vision insurance, 401(k), and PTO.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Account Manager position, please submit your online application by September 30th, 2025, at 11:59 PM PST.

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