Client Relationship Manager

About Gateway Associates: Gateway Associates – Thrivent provides comprehensive financial planning to individuals and small business owners who engage in on-going advice relationships for a monthly fee. Our mission is “to inspire realistic client confidence and empower people to reveal and live their ideal life.”

The Client Relationship Manager works as a part of the advisory team at Gateway Associates to observe meetings run by more senior advisors, implements strategies recommended in client meetings, and oversee client communication. The goal is to provide excellent client service between meetings with advisors.

This is an onsite/hybrid position in Germantown, WI.

Hours: M/Tu 9:00 am – 7:00 pm, W 9:00 am – 5:00 pm, Tr 9:00 am – 4:00 pm,
F 9:00 am – 12:00 pm

Compensation
Compensation varies based on the specific qualifications and experience of the individual with a target base salary range of $45,000 to $65,000 and team bonuses ranging from 2-10% of annual salary.

Benefits include health insurance stipend with HSA matching, a simple IRA match, and 80 hours of PTO and 20 hours of volunteer time off per year.

Responsibilities:

• Participate in client meeting held by other advisors as directed
• Work with Client Service Admins to send paperwork for client signature and follow-up as needed until signed.
• Submit applications that require meeting with the client to complete.  
• Complete redemptions, purchases, exchanges, fund transfers, and other financial management requests from advisory team  
• Send appointment follow-up thank you and action items via email (Insights & Next Steps)
• Monitor pending recommendation implementation, i.e. ensure that tasks are completed
• Make follow-up calls that require licensing as requested by advisory team or Customer Service Coordinator
• Respond to client emails or phone calls:
  • Assess current need of client including timeline
  • Directly respond to items that do not require specific case analysis
  • Communicate between client and planning team or lead advisor to answer questions that do require case analysis
• Make calls with clients to request rollovers and transfers of their retirement accounts
• Document all client interactions in Salesforce profile

Qualifications:

• Series 7/66 licensing (or willing to obtain in first 90 days)
• WI State Life and Health insurance licensing
• 1-3+ years customer service experience
• Excellent communication skills, verbal and written
• Ability to thrive in high volume, fast paced environment
• Strong attention to detail
• Knowledge of business technology such as Microsoft Word, Excel, Outlook, Salesforce, and DocuSign or ability to learn
• Ability to work independently, prioritize tasks, and self-direct to meet deadlines
• Ability to maintain the integrity of sensitive/confidential information
• Desire to work collaboratively and support peers

Competencies

• Planning/Organizing
• Customer Focus
• Communication
• Interpersonal Skills
• Teamwork and Collaboration
• Adaptability/Flexibility

External/Internal Dependencies

• Must be able to work with all roles of the practice
• Must be able to represent the organization in work with external clients
• Must be able to cultivate and maintain relationships with outside organizations

As part of Gateway Associates' recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the process. Fingerprints will be required as part of FINRA registration process for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

All persons with securities registrations are subject to TIMI’s Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.

Pay Transparency

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any otherstatus protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.