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Customer Success Manager (Cam) - Latam
Posted on 4/12/2022
Everett, MA, USA
Experience Level
Desired Skills
Development Operations (DevOps)
  • Customer-minded, always trying to provide the most value possible
  • Passionate about building long term and lasting relationships
  • Excited by working in an ever-evolving and fluid solution focused environment
  • Driven by the ability to make a visible impact with your work
  • A strong communicator with excellent attention to detail
  • Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
  • Fluent in Portugese
  • Partner with sales team to ensure smooth transition and on-boarding experience
  • Run the full sales cycle for any opportunity for any existing customer account
  • Proactively build relationships with customers to achieve loyalty
  • Identify growth opportunities and bring them to close
  • Act as advisor to customers to ensure they're leveraging the solution effectively
  • Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
  • Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
Desired Qualifications
  • Have prior Customer Success and/or Sales experience
  • Have experience dealing with DevOps stakeholders in the past
  • Bold on the phones, and creative in your emails
  • Experienced in the SaaS/cloud industry
  • Familiar with Salesforce, Tableau and other industry specific programs
Datadog offers monitoring and analytics for cloud-based workflows.
Company Overview
Datadog is on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. The company operates a monitoring & analytics tool for IT and DevOps teams that can be used to determine performance metrics as well as event monitoring for infrastructure and cloud services.