Senior Manager

Company:

Mercer

Description:

We are seeking a talented individual to join our Risk and Compliance team at Marsh. This role will be based in our Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Manager, Comprehensive Assurance

At Marsh, we’re bolstering the risk and compliance capability needed to support a future that’s resilient, safe, and ready – for our members, our clients, our colleagues, our business partners, and each other. In a world of constant change, risk and compliance are more than frameworks – they provide the confidence, clarity, and control to act decisively, and do the right thing. With strong foundations in place, we’re focused on growing capability, lifting capacity, and creating a future-ready ecosystem where our colleagues feel supported to step up and speak up. We don’t settle for good enough — we ask what better looks like, every day.

If you’re driven by purpose and ready to make an impact, this is your moment.

You’ll join a team with momentum, humility, and a deep belief that better decisions start with great colleagues.

We’re looking individuals who care about doing what’s right, and who want to help shape the next chapter of risk and compliance with us.

The role is responsible for leading comprehensive risk-based assurance activities that evaluate the effectiveness of internal controls over material risks and compliance obligations across the Marsh Pacific. This role is pivotal in providing actionable insights that enhance organisational resilience and ensure compliance with regulatory requirements.  

In this capacity, the Senior Manager will focus on assessing the effectiveness, efficiency, and consistency of key entity-level controls related to material risks and compliance obligations. This involves conducting thorough evaluations of existing controls over material risks and compliance obligations, identifying potential gaps or weaknesses, and recommending enhancements to strengthen the overall risk management framework.  

We will count on you to:

Monitoring and Oversight 

• Develop and maintain a robust methodology, supported by appropriate tools and operating procedures for planning, execution and reporting over Line 2 risk and comprehensive assurance activities.   

• Proactively conduct regular reviews and audits of compliance controls related to regulators and Industry Code compliance, identifying gaps and recommending actions for improvement to enhance the overall effectiveness of compliance measures across the organisation.   

• Support the Lead Senior Manager to evolve the Line 2 monitoring and oversight (‘assurance’) program, ensuring it remains aligned to strategic objectives, material risks/obligations, and industry emerging risks.  

• Execution of Line 2 risk and control assurance in accordance with the agreed annual plan and (review) terms of reference: objective, scope, methodology, and timing.  The scope of activities may extend both within and across Practices and Support Functions.  

• Contribute to execution of Line 2 comprehensive assurance in accordance with agreed terms of reference. 

• Control Testing and Evaluation: Execution of Line 2 control testing and evaluation activities to assess the effectiveness of internal controls, compliance with policies, and adherence to regulatory requirements. 

• Contribute to any independent (audit and regulatory) reviews / discussions, particularly where it relates to execution of Line 2 assurance activities and outcomes.  

• Provide transparency of Line 2 assurance activities through fact-based observations and (actionable) recommendations, supported by appropriate rationale and evidence.  

Process and Reporting  

• Continuous Improvement: Identify inefficiencies in processes (both Business and R&C), and recommend necessary action to implement productivity improvement(s). 

• Track and monitor: Support ongoing evaluation and tracking of key performance indicators (KPIs) on resolution of issues arising from Line 2 assurance activities. 

• Data Analysis: Obtain, analyse, and interpret risk data from a variety of internal and external sources to identify emerging risks and opportunities for improvement in risk management capabilities. Develop actionable insights that inform strategic planning and operational adjustments. 

• Support the Lead Senior Manager in the preparation (and where required, presentation) of regular reports and papers to the Chief Risk & Compliance Officer, Executives, Board, Directors, Committees and forums, and senior management, highlighting key risk issues, trends, and recommendations for improvement. Reporting includes planning, progress and outcomes arising from monitoring and oversight activities.  

What you need to have:

• Experience working in a governance, regulatory compliance or legal areas with experience in Australia, New Zealand or United Kingdom.   

• Experience working in or providing services to a regulated financial services business, with an ability to interpret and apply associated legislative requirements.   

• Sound understanding and ability to operate within Legal, Risk and Compliance frameworks, including the ability to consider compliance strategically and take a commercial approach to compliance when required.   

• Ability to provide value-add, strategic advice to the Business, senior executives and Board stakeholders in respect of risk culture behaviours and consequence, controls, process and administrative matters.  

• Risk Management systems, frameworks and processes 

• Compliance systems, frameworks and processes 

• Regulatory and legislative environments, principles and practices  

• Local regulatory agencies and entities (e.g., APRA and ASIC), as well as other international entities. 

• Data protection / privacy requirements  

• Strong written and verbal communication, with foundation capability of operating with Senior Executives, Boards and Director. 

• Ability to analyse and communicate complex matters in a commercially sensible way.    

• Ability to manage deliverables with rapidly changing priorities and demands. 

• Good organisational skills and an ability to work to tight deadlines.  

• Makes sound recommendations based on analysis and findings in reporting.  

• Uses available technology to improve practices and own productivity.   

• Professional technical writing. 

What makes you stand out:

• Experience working within the financial services industry

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

About us:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.