Full-Time
Account Manager UK & ROI Customer Service
Confirmed live in the last 24 hours
KION
1,001-5,000 employees
Supplies forklifts, warehouse equipment, and automation technology
Industrial & Manufacturing
Financial Services
Enterprise Software
Entry, Junior
Banbury, UK
Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Marketing
Customer Service
Business Strategy
Responsibilities
- Identify and secure sales opportunities within Dematic’s Customer Service core competency within with UK and ROI Market:
- PO and FO contracts renewals
- Recommended Spares Packages
- MU projects opportunities
- Support BS sales managers on new customer PO and FO contracts enquiries
- Training courses
- Own the opportunity from lead identification through proposal submission and final negotiation with the client
- Ensure that all proposals are developed and submitted in line with the Dematic NE Business Winning process
- Support MU proposalteam and PO/FO team with their leads in advisory and \ or subject matter expert capacities
- Build targeted pipeline of opportunities aligned to CS business strategy
- Establish contact with existing and new customers to build long term relationships
- Implement a successful win/bid strategy for each project opportunity
- Maintain and develop existing customer base, ensuring regular stakeholder engagement, maximising future opportunities
- Maintain/improve win rate target
- Submit win/loss analysis for every opportunity
- Fully utilise company’s CRM tool in line with best practice
- Collaborative approach involving close interaction with the BS sales managers and marketing teams
KION Group provides forklift trucks, warehouse equipment, and automation technology to improve supply chain efficiency. Their products include industrial trucks and software solutions that help businesses streamline material handling and logistics operations. KION stands out with its range of well-known brands, allowing it to cater to diverse customer needs while focusing on sustainability and digital transformation. The company's goal is to deliver reliable solutions that enhance supply chain performance.
Company Stage
IPO
Total Funding
N/A
Headquarters
Wiesbaden, Germany
Founded
N/A
Growth & Insights
Headcount
6 month growth
↑ 11%1 year growth
↑ 11%2 year growth
↑ 11%
Simplify's Take
What believers are saying
- KION's strategic partnerships, like the one with Li-Cycle for lithium-ion battery recycling, highlight its commitment to sustainability and innovation.
- The appointment of experienced leaders like Michael Larsson and Christian Harm to key positions indicates strong leadership and a focus on growth.
- KION's involvement in projects like IC4F and the development of swarm robots with Fraunhofer IML showcases its dedication to cutting-edge technology and future-proofing its offerings.
What critics are saying
- Frequent changes in top management, such as the recent appointments of a new CFO and President of Dematic, could lead to strategic instability.
- The highly competitive nature of the logistics and supply chain industry requires constant innovation, which can be resource-intensive and risky.
What makes KION unique
- KION Group's multi-brand strategy allows it to cater to a wide array of customer needs across different sectors, unlike competitors who may focus on a single niche.
- Their commitment to digital transformation and innovation, such as the development of an AI platform with Google, sets them apart in the logistics and supply chain industry.
- KION's integrated approach, combining hardware, software, and financial services, provides a comprehensive solution that is difficult for competitors to match.