INACTIVE

Full-Time

Account Manager Customer Service

Posted on 9/30/2024

KION

1,001-5,000 employees

Supplies forklifts, warehouse equipment, automation technology

Industrial & Manufacturing

Enterprise Software

Financial Services

Junior, Mid

Banbury, UK

Category

Customer Success Management

Sales & Account Management

Required Skills

Sales

Requirements

Experience in sales and customer relationship management
Familiarity with proposal submission and negotiation processes
Ability to identify and secure sales opportunities
Strong communication and interpersonal skills
Experience with CRM tools

Responsibilities

Identify and secure sales opportunities within Dematic’s Customer Service core competency within with UK and ROI Market
PO and FO contracts renewals
Recommended Spares Packages
MU projects opportunities
Support BS sales managers on new customer PO and FO contracts enquiries
Training courses
Own the opportunity from lead identification through proposal submission and final negotiation with the client
Ensure that all proposals are developed and submitted in line with the Dematic NE Business Winning process
Support MU proposal team and PO/FO team with their leads in advisory and/or subject matter expert capacities
Build targeted pipeline of opportunities aligned to CS business strategy
Establish contact with existing and new customers to build long term relationships
Implement a successful win/bid strategy for each project opportunity
Maintain and develop existing customer base, ensuring regular stakeholder engagement, maximising future opportunities
Maintain/improve win rate target
Submit win/loss analysis for every opportunity
Fully utilise company’s CRM tool in line with best practice
Collaborative approach involving close interaction with the BS sales managers and marketing teams

Achieving growth and sales targets by successfully managing the sales opportunities

What we offer:

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

“Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.”

Tasks and Qualifications:

Principal Accountabilities

Identify and secure sales opportunities within Dematic’s Customer Service core competency within with UK and ROI Market:

PO and FO contracts renewals

Recommended Spares Packages

MU projects opportunities

Support BS sales managers on new customer PO and FO contracts enquiries

Training courses

Own the opportunity from lead identification through proposal submission and final negotiation with the client

Ensure that all proposals are developed and submitted in line with the Dematic NE Business Winning process

Support MU proposalteam and PO/FO team with their leads in advisory and \ or subject matter expert capacities

Build targeted pipeline of opportunities aligned to CS business strategy

Establish contact with existing and new customers to build long term relationships

Implement a successful win/bid strategy for each project opportunity

Maintain and develop existing customer base, ensuring regular stakeholder engagement, maximising future opportunities

Maintain/improve win rate target

Submit win/loss analysis for every opportunity

Fully utilise company’s CRM tool in line with best practice

Collaborative approach involving close interaction with the BS sales managers and marketing teams

KION

View Company Profile

KION Group specializes in providing forklift trucks, warehouse equipment, and automation technology to enhance supply chain efficiency. Their products include industrial trucks and integrated systems that automate storage and retrieval processes, along with software solutions for warehouse management. KION stands out from competitors by offering a diverse range of well-known brands, each tailored to specific material handling needs, and by focusing on both product sales and leasing options. The company's goal is to optimize supply chains for various industries while committing to sustainability and digital transformation initiatives.

Company Stage

IPO

Total Funding

N/A

Headquarters

Wiesbaden, Germany

Founded

2006

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↑ 0%

2 year growth

↑ 0%

Simplify's Take

What believers are saying

Partnership with Li-Cycle enhances KION's sustainability through lithium-ion battery recycling.
E-commerce growth boosts demand for KION's warehouse automation solutions.
Industry 4.0 trends increase demand for KION's advanced warehouse management systems.

What critics are saying

Departure of key executives may lead to leadership instability at KION.
Over-reliance on Eurofork could affect supply chain resilience for pallet systems.
Partnership with Li-Cycle exposes KION to battery technology and recycling regulation risks.

What makes KION unique

KION offers integrated automation systems and software for supply chain optimization.
The company operates under multiple brands, catering to diverse customer needs.
KION is committed to sustainability and digital transformation in intralogistics.

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