Full-Time

Head of Distribution

Chaucer Group

Chaucer Group

501-1,000 employees

Specialty reinsurance group providing bespoke coverage

No salary listed

London, UK

In Person

Bachelor's

Category
Business & Strategy (2)
,
Required Skills
Market Research
CRM
Word/Pages/Docs
Data Analysis
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides

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Requirements
  • Experience in relationship management.
  • Applicable commercial experience.
  • Experience of the London insurance market, including Lloyd’s.
  • Experience managing teams.
  • The role requires the ability to build strong internal and external networks.
  • The role requires strong leadership and management skills.
  • The role requires good verbal and written communication skills.
  • The role requires strong organizational skills.
  • The role requires conflict-resolution and negotiation skills.
  • The role requires strategic focus and the ability to see the bigger picture.
  • The role requires clear thinking and attention to detail.
  • The role requires analytical and presentation skills.
  • The role requires flexibility and adaptability.
  • The role requires self-motivation, tenacity, and determination.
Responsibilities
  • Establish and maintain strong working relationships with senior underwriting staff to ensure effective engagement between trading partners, underwriters, and the Distribution team.
  • Own Chaucer’s key broker relationships and manage partnership agreements.
  • Lead and manage the Distribution team.
  • Support the Global Head of Distribution in developing, communicating, and executing the distribution strategy in line with the Chaucer Group strategy.
  • Target and support business development initiatives across the Group.
  • Promote and apply greater use of data to manage broker performance and acquisition costs, including the continued development of related technical capabilities.
  • Lead the continued development of the customer-centric strategy and customer relationship management capabilities.
  • Support Chaucer’s managing general agent proposition to attract and maintain strong partners.
  • Own, manage, and coordinate key global broker relationships.
  • Support strategic planning with partner brokers and execute and monitor performance against agreed plans.
  • Build external relationships with key trading partners and interact at all levels.
  • Work with the strategy team to achieve strategic alignment with partner brokers and trading partners.
  • Support the effective management of strategic agreements with partner brokers, prioritizing and maximizing opportunities.
  • Source market intelligence on distribution partners and competitors and share it with internal stakeholders.
  • Oversee and coordinate Distribution team activities.
  • Build and maintain strong working relationships with underwriters and senior staff.
  • Maintain strong communication with underwriters and ensure actions are completed for proactive broker management.
  • Contribute to the evolution of the distribution strategy and advocate for it internally with the underwriting community.
  • Identify, source, and triage new business opportunities with underwriting teams in line with Chaucer strategy and underwriting plans.
  • Monitor and manage acquisition costs, seeking reductions where possible.
  • Work with underwriting teams to determine appropriate management of cross-class opportunities.
  • Support digital objectives by identifying and harnessing suitable distribution partners and maintaining alignment with broker goals and digital priorities.
  • Coordinate regional production plans with heads of international offices to ensure a coordinated approach across the Syndicate.
  • Work with Innovation and Partnership teams to share knowledge and coordinate activities.
  • Work with Marketing to ensure consistent messaging and prioritization that strengthens the proposition to core and partner brokers.
  • Explore potential new distribution channels and partners for future growth.
  • Enhance the ability to create and demonstrate value from strategic arrangements and facilities.
  • Interpret broker data to identify focus areas and new opportunities.
  • Encourage underwriters to use broker analytics.
  • Drive consistent data capture across the Group for use as broker performance indicators.
  • Support communication of broker performance internally and externally.
  • Support reinsurance and insurance underwriting teams in developing the core client management strategy.
  • Help develop stronger customer orientation and relationships with insurance underwriting teams.
  • Advocate for customer relationship management tools and encourage cultural change among underwriters to proactively target business.
  • Support a cohesive approach to delegated underwriting across the business.
  • Support management and marketing of the managing general agent portfolio, engaging stakeholders as required.
  • Identify managing general agent opportunities that support strategic goals.
  • Ensure Distribution-related regulatory and compliance obligations are met.
  • Ensure customer complaints are promptly identified, recorded, and addressed.
  • Ensure Agents and Service Providers uphold the principles of Treating Customers Fairly.
  • Manage the team effectively, including personal and technical skills development.
  • Support projects and workstreams as required.
  • Attend relevant internal meetings to represent the Distribution team.
  • Represent Chaucer externally as required.
Desired Qualifications
  • Experience of underwriting processes and practices.
  • Research, analysis, and administrative skills.
  • Proficient knowledge of Excel, Word, and PowerPoint.
  • A 2.1 degree or better.
  • Professional qualification or part qualification in a recognized field.

Chaucer is a specialty (re)insurance group that works with brokers, coverholders, and clients worldwide, offering coverage through Lloyd’s of London and company markets. It underwrites and structures tailored (re)insurance programs that transfer risk, with teams that design, quote, and manage policies. Its approach relies on experienced people who shape coverage at a bespoke level, and it is backed by the China Re Group for financial and operational strength, enabling broader reach. The goal is to protect and support clients’ business activities worldwide by delivering tailored reinsurance solutions that meet each client’s risks and needs.

Company Size

501-1,000

Company Stage

Acquired

Total Funding

$474M

Headquarters

United Kingdom

Founded

1922

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Simplify Jobs

Simplify's Take

What believers are saying

  • Lloyd’s reported 2025 profit before tax of £10.6 billion, supporting Chaucer capacity.
  • Chaucer’s 2025 solvency coverage ratio stayed strong at 162%, above 125% appetite.
  • January and August 2026 hires strengthened Singapore distribution and underwriting governance.

What critics are saying

  • Syndicate 1176’s nuclear book creates catastrophic concentration risk from one severe event.
  • AI and vessel-data products invite untested claims disputes, pricing errors, and regulator scrutiny.
  • Singapore leadership changes in 2026 signal expansion pressure across APAC execution.

What makes Chaucer Group unique

  • March 2026 Ceto MGA underwrites marine hull using live vessel sensor data.
  • February 2026 Vanguard AI separates cyber, technology E&O, and AI liability cleanly.
  • Lloyd’s Syndicate 1176 led 2025 performance, showing nuclear underwriting depth and discipline.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Remote Work Options

Flexible Work Hours

Hybrid Work Options

Paid Vacation

Paid Holidays

Paid Sick Leave

Unlimited Paid Time Off

Family Planning Benefits

Fertility Treatment Support

Wellness Program

Mental Health Support

Professional Development Budget

Conference Attendance Budget

Training Programs

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Stock Options

Company Equity

Phone/Internet Stipend

Home Office Stipend

Parental Leave

Adoption Assistance

Childcare Support

Car Allowance

Relocation Assistance

Employee Referral Bonus

Meal Benefits

Legal Services

Employee Discounts

Company Social Events

Company News

Advertisement Shout
Aug 20th, 2026
Charlotte Allen joins Chaucer as Head of Underwriting Governance.

Charlotte Allen joins Chaucer as Head of Underwriting Governance. Global specialty insurer and reinsurer Chaucer has announced the appointment of Charlotte Allen as Head of Underwriting Governance. In her new position, Allen will lead Chaucer's newly established Underwriting Governance function, strengthening the company's governance framework and supporting the business as it continues to evolve and grow. The executive brings a wealth of experience in underwriting governance and compliance, joining Chaucer from Beazley where she most recently served as Underwriting Governance Manager. She initially joined Beazley in 2017 as Investment Compliance following her tenure at Janus Henderson Investors, EMEA & APAC. Her career also includes positions at Pictet Asset Management, Capital International and CQS. Allen's appointment is one of Chaucer's most recent leadership appointments this year. In January 2026, the re/insurer announced the appointment of Les Loh as Chief Executive Officer, Singapore, and Dan Bryan as Head of Reinsurance Asia Pacific. Loh, who joined Chaucer from Guy Carpenter, assumed his new position in March 2026, while Bryan, who served at AXA XL Re before Chaucer, started his new role in the second quarter of 2026. The post Charlotte Allen joins Chaucer as Head of Underwriting Governance appeared first on ReinsuranceNe.ws. Spread the love

Reinsurance News
Aug 20th, 2026
Charlotte Allen joins Chaucer as Head of Underwriting Governance.

Charlotte Allen joins Chaucer as Head of Underwriting Governance. Global specialty insurer and reinsurer Chaucer has announced the appointment of Charlotte Allen as Head of Underwriting Governance. In her new position, Allen will lead Chaucer's newly established Underwriting Governance function, strengthening the company's governance framework and supporting the business as it continues to evolve and grow. The executive brings a wealth of experience in underwriting governance and compliance, joining Chaucer from Beazley where she most recently served as Underwriting Governance Manager. She initially joined Beazley in 2017 as Investment Compliance following her tenure at Janus Henderson Investors, EMEA & APAC. Her career also includes positions at Pictet Asset Management, Capital International and CQS. Allen's appointment is one of Chaucer's most recent leadership appointments this year. In January 2026, the re/insurer announced the appointment of Les Loh as Chief Executive Officer, Singapore, and Dan Bryan as Head of Reinsurance Asia Pacific. Loh, who joined Chaucer from Guy Carpenter, assumed his new position in March 2026, while Bryan, who served at AXA XL Re before Chaucer, started his new role in the second quarter of 2026.

Insurance Business
Jul 30th, 2026
CFC extends affirmative AI cover to media policy, completing wider portfolio rollout.

CFC extends affirmative AI cover to media policy, completing wider portfolio rollout. CFC becomes the latest insurer to embed affirmative AI wording across its media and cyber cover. Specialist insurer CFC has introduced affirmative AI coverage within its media policy, effective July 30, marking the latest step in a broader program to embed explicit AI-related wording across its product range. Closing the AI coverage gap in media. The update reflects growing use of AI-assisted content creation across media, publishing, marketing and creative services, and is designed to give brokers and policyholders greater certainty over how cover responds to AI-related liability exposures. Under the revised wording, involvement of AI in media activities does not prevent the policy from responding, meaning the policy can still cover defamation, intellectual property infringement and other media and professional liability claims where AI has contributed to content creation. CFC has also updated the policy's cyber coverages with affirmative AI language, giving insureds the same level of protection available through the insurer's Cyber Proactive Response (CPR) product, alongside greater clarity on how established cyber triggers apply in an AI context, such as when AI hallucinations or large language model prompts cause unexpected computer systems downtime. "AI is no longer an emerging technology for media companies. It is already embedded in the way many businesses create, manage and distribute content," said Nick Line (pictured), chief underwriting officer at CFC. Line said the enhancements were designed to provide clarity on how coverage responds when AI is involved, while also addressing new cyber and privacy exposures arising from AI adoption, describing the update as another example of CFC leading the market as technology reshapes the risk landscape. With more than 20 years' experience serving media and entertainment businesses, CFC's media policy combines multimedia and professional liability cover, including defamation, intellectual property infringement and contractual liability, with cyber and privacy protection, property and general liability cover, and legal expenses insurance. The affirmative AI language builds on that existing structure rather than forming a standalone product. Part of a wider portfolio-level rollout. The media update completes a program CFC began in June 2026, when it introduced affirmative AI wording across six other core products, including technology errors and omissions, professional liability, eHealth, intellectual property, management liability and its CPR cyber product. Line said at the time that AI now sits within day-to-day business operations across every industry and interacts with the same risks insurers have always covered, and that CFC's focus had been on giving clients and brokers clarity rather than relying on implied or silent cover. A global market divided on silent versus affirmative AI cover. CFC's approach reflects a wider divergence playing out across international insurance markets. Insurance Insider has reported that Verisk subsidiary ISO filed AI-related exclusion endorsements in the US in January 2026, with larger carriers including AIG and Berkley following suit across general liability and professional lines. The London market, by contrast, has been slower to move: the Lloyd's Market Association's head of technical underwriting, David Powell, has said the association is waiting for an instruction from the market before drafting equivalent exclusionary wording. A Lloyd's Market Association survey of underwriters found professional indemnity to be the line of business with the highest perceived potential impact from AI-related losses, and Lloyd's has flagged AI-related risk within its own innovation risk category, which now accounts for around 5% of the market's overall gross written premium. Some Lloyd's syndicates have moved toward affirmative cover instead of exclusions, with Chaucer and coverholder Armilla launching a combined cyber and standalone AI liability structure offering aggregate limits of $25 million or more per organization. Beazley and QBE, both of which write substantial international books, have also introduced AI sublimits within their cyber programs capping AI-related payouts at around 10% of the total policy limit. Market implications. Set against that backdrop, CFC's decision to embed affirmative AI wording across its entire portfolio, rather than exclude AI-related exposures or leave them to silent cover, positions the insurer distinctly from carriers moving towards exclusionary language, particularly in the US. For brokers advising media, publishing and professional services clients internationally, the divergence between affirmative and exclusionary approaches is likely to become an increasingly important point of comparison at renewal, as underwriters across multiple markets continue to treat professional indemnity as the class most exposed to AI-related claims activity.

Insurance Journal
May 1st, 2026
People Moves: Howden Re Expands Cyber Reinsurance Team With 5 New Hires; Zurich Promotes McBride to Newly Created Role as Head of International Construction.

People Moves: Howden Re Expands Cyber Reinsurance Team With 5 New Hires; Zurich Promotes McBride to Newly Created Role as Head of International Construction. May 1, 2026 This edition of International People Moves details appointments at Howden Re and Zurich Insurance Group. A summary of these new hires follows here. Howden Re Expands Cyber Reinsurance Team With 5 New Hires Howden Re, the global reinsurance, capital markets and strategic advisory arm of insurance broker Howden, announced five new appointments to its cyber reinsurance team. The expansion reflects sustained growth in global client demand for Howden Re's cyber capabilities, establishing a dedicated US cyber reinsurance resource to service a growing US client base. Michael Giuliano joins as director on the cyber reinsurance team. Based in New York, he will work alongside the cyber and US casualty teams, tasked with building out Howden Re's cyber offering in one of the world's most dynamic cyber insurance markets. Giuliano joins from McGill and Partners, where he was a partner focused on cyber insurance and reinsurance portfolio solutions for complex clients. Ram Ramakrishnan joins as director to lead the cyber actuarial function, further strengthening the team's actuarial capability and supporting its leading modelling and threat intelligence functions. He joins from Lockton Re, where he served as a senior actuary leading the analytics for the cyber reinsurance practice, and supporting casualty and aviation. They are joined by three further appointments: * Lewis Birch joins as associate director on the broking side of the team from Aon, and will work closely with clients and markets on the delivery of reinsurance solutions; * Georgia Surridge joins as associate director leading the account management function within the cyber team, having previously been a senior account manager within the Japan team at Aon; and, * Haakon Pedersen joins the analytics team as associate from Chaucer, where he was a senior analyst in exposure management covering both direct and reinsurance business. "These appointments are a direct response to the demand we are seeing from clients," said Luke Foord-Kelcey, managing director, global head of Cyber, Howden Re. "Our business is growing quickly, and clients are looking for specialist cyber reinsurance expertise that combines deep market knowledge with strong analytics," Foord-Kelcey added. "Bringing Michael, Ram, Lewis, Georgia and Haakon into the team allows us to deepen that offering and service a rapidly expanding client base on both sides of the Atlantic." ***. Zurich Promotes McBride to Newly Created Role as Head of International Construction Zurich Insurance Group has appointed Patrick McBride as head of International Construction, effective immediately. For this newly created role in Zurich's Global Specialty Construction & Surety team, he will relocate to London and report to Kelly Kinzer, global head of Construction & Surety. Since 2021, McBride has led the Construction Property team in the U.S., delivering for Zurich's construction industry customers and driving innovation such as Data Center Project Guard, the first offering of its kind that can close coverage gaps, simplify complexity and enhance risk management for data center construction. Prior to rejoining Zurich in 2018, he served as Willis Towers Watson's Middle Market Broking Leader for the Mid-Atlantic Region, leading and overseeing all lines and industries in the middle market space. In his first tour at Zurich from 2010-2016, McBride served in various underwriting roles of increasing responsibility within the Construction Property team, having initially started his career with Zurich U.S. in the Underwriting Training Program (UTP). He is a graduate of Texas A&M University with a bachelor's degree of Business Administration in Finance. Was this article valuable? Interested in construction? Get automatic alerts for this topic.

Smart Maritime Network
Mar 24th, 2026
Chaucer and Ceto launch insurance product based on real-time vessel data.

Chaucer and Ceto launch insurance product based on real-time vessel data. Chaucer and Ceto have jointly launched a new insurance product that will integrate real-time vessel data into maritime insurance underwriting to support dynamic risk evaluation. The marine Managing General Agent (MGA) offering will authorise technology start-up Ceto to bind marine hull risks on behalf of the Lloyd's syndicate of Chaucer. Additional capacity will be provided by insurer Tokio Marine Kiln (TMK), a member of the Tokio Marine Group. The MGA is underpinned by Ceto's Watchkeeper platform, which provides continuous machinery monitoring and predictive performance insights. The insurance product will utilise high-frequency vessel machinery and performance data to inform underwriting decisions, moving away from a reliance on static parameters like vessel age and aligning insurance capacity more closely with demonstrated maintenance and performance standards. The partners note that they will focus on vessels capable of producing onboard machinery sensor data to support this process. "Marine insurance has historically relied on static information and historic loss data, despite vessels generating vast amounts of operational data every day," said Tony Hildrew, Chief Executive Officer and Founder of Ceto. "Working alongside Chaucer and Tokio Marine Kiln allows us to apply this capability within a disciplined, established market framework." Rob is Chief Network Officer and one of the founders of Smart Maritime Network. He also serves as Chairman of the Smart Maritime Council. Rob has worked in the maritime technology sector since 2005, managing editorial for a range of leading publications in the transport and logistics sector. Get in touch by email by clicking here, or on LinkedIn by clicking here. Further reading. Software, AI and Big Data January 15, 2021 Software, AI and Big Data November 18, 2025 Software, AI and Big Data October 2, 2023