Head of Distribution
No salary listed
Expert
Bachelor's
London, UK
In Person
Sales & Account ManagementBusiness Development & Partnerships
About the job
Requirements
- Experience in relationship management.
- Applicable commercial experience.
- Experience of the London insurance market, including Lloyd’s.
- Experience managing teams.
- Preferred experience of underwriting processes and practices.
- Preferred research, analysis, and administrative skills.
- Preferred proficiency in Excel, Word, and PowerPoint.
- A 2.1 degree or better is preferred.
- Professional qualification or part-qualification in a recognized field is preferred.
- Ability to build strong networks externally and internally.
- Strong leadership and management skills.
- Good verbal and written communication skills.
- Strong organizational skills.
- Conflict resolution and negotiation skills.
- Ability to see the bigger picture and think strategically.
- Ability to work collaboratively, be approachable, and liaise with staff at all levels.
- Clear thinking and attention to detail.
- Analytical and presentation skills.
- Flexibility and adaptability.
- Positive energy and a strong work ethic.
- Self-motivation, tenacity, and determination.
Responsibilities
- Establish and maintain strong working relationships with senior underwriting staff, including the Chief Underwriting Officer, Head of Insurance, Head of Reinsurance, and Head of Partnerships, to ensure effective engagement among trading partners, underwriters, and the Distribution team.
- Own Chaucer’s key broker relationships and manage partnership agreements.
- Lead and manage the Distribution team.
- Support the Global Head of Distribution in developing, communicating, and executing the distribution strategy in line with overall Chaucer Group strategy.
- Target and support business development initiatives across the Group.
- Promote and increase the use of data to manage broker performance and acquisition costs, including ongoing development of associated technical capabilities.
- Lead the continued development of the customer-centric strategy and customer relationship management capabilities.
- Support Chaucer’s managing general agent proposition to attract and maintain partners.
- Own, manage, and coordinate a number of key broker relationships globally.
- Support the Global Head of Distribution in agreeing strategic plans with partner brokers and executing and monitoring performance against them.
- Build external relationships with key trading partners and interact at all levels.
- Work with the strategy team to achieve greater strategic alignment with partner brokers and trading partners.
- Support the effective management of strategic agreements with partner brokers, ensuring opportunities are prioritized and maximized.
- Source market intelligence about distribution partners and competitors and share it with internal stakeholders, including information on commercial priorities and digital ambitions.
- Oversee and coordinate the activities of the Distribution team.
- Build and maintain strong working relationships with underwriters and senior staff.
- Maintain strong communication with underwriters and ensure actions are completed to proactively manage brokers.
- Engage with the strategy team to contribute to the evolution of the Distribution Strategy and advocate for it internally with the underwriting community.
- Identify, source, and triage new business opportunities with underwriting teams in line with Chaucer strategy and underwriting plans.
- Monitor and manage acquisition costs, seeking to reduce them where possible.
- Engage with underwriting teams to determine appropriate management of cross-class opportunities.
- Support Chaucer’s digital ambitions by identifying and harnessing appropriate distribution partners and maintaining alignment with broker goals and priorities regarding digital.
- Coordinate regional production plans with heads of international offices to ensure a coordinated approach across the Syndicate.
- Engage with Innovation and Partnership teams to share knowledge and coordinate activities effectively.
- Work with the Marketing team to ensure consistent and effective messaging and prioritization to strengthen Chaucer’s proposition to core and partner brokers.
- Consider and explore potential new distribution channels and partners for future growth.
- Enhance the ability to create and demonstrate value from strategic arrangements and facilities.
- Interpret broker data to identify areas of focus or new opportunities for Chaucer.
- Encourage and support underwriters’ use of broker analytics.
- Encourage and drive consistent data capture across the Group for use as key performance indicators with brokers.
- Support communication of broker performance internally and externally with brokers.
- Support reinsurance and insurance underwriting teams in building the core client management strategy.
- Help develop stronger customer orientation and relationships with insurance underwriting teams.
- Advocate for customer relationship management tools and encourage cultural change among underwriters to proactively target business.
- Support Chaucer’s managing general agent proposition and help maintain a cohesive approach to delegated underwriting across the business.
- Support management and marketing of Chaucer’s managing general agent portfolio, engaging stakeholders as required.
- Identify managing general agent opportunities that support strategic goals.
- Ensure all regulatory and compliance obligations relating to Distribution are met.
- Ensure customer complaints are promptly identified, recorded, and addressed.
- Ensure agents and service providers uphold the principles of Treating Customers Fairly.
- Manage the team effectively, including personal and technical skills development.
- Support projects and workstreams as required.
- Attend relevant internal meetings to represent the Distribution team.
- Represent Chaucer externally as required.
About the company
Chaucer is a specialty (re)insurance group that works with brokers, coverholders, and clients worldwide, offering coverage through Lloyd’s of London and company markets. It underwrites and structures tailored (re)insurance programs that transfer risk, with teams that design, quote, and manage policies. Its approach relies on experienced people who shape coverage at a bespoke level, and it is backed by the China Re Group for financial and operational strength, enabling broader reach. The goal is to protect and support clients’ business activities worldwide by delivering tailored reinsurance solutions that meet each client’s risks and needs.
Company Size
501-1,000
Company Stage
Acquired
Total Funding
$474M
Headquarters
United Kingdom
Founded
1922
Get referred to Chaucer Group
See people who can refer or advise you
Simplify's Take
What believers are saying
- Oct. 5 2026 Indemni cargo launch targets theft-prone U.S. trade lanes.
- Victoria Tan joined Oct. 1 2026, strengthening property facultative distribution in Singapore.
- Charlotte Allen’s 2026 governance hire tightens controls after rapid specialty expansion.
What critics are saying
- Oct. 2026 growth in Singapore and cargo strains underwriting controls and execution.
- Ceto and Indemni partnerships depend on adoption, data quality, and broker trust.
- A severe marine or cargo loss year could hit Lloyd’s syndicate capital.
What makes Chaucer Group unique
- China Re ownership backs Chaucer’s Lloyd’s capacity and capital discipline.
- 2026 claims performance earned Gracechurch’s top London Market speed ranking again.
- March 2026 Ceto MGA uses real-time vessel data for marine underwriting.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Remote Work Options
- Flexible Work Hours
- Hybrid Work Options
- Paid Vacation
- Paid Holidays
- Paid Sick Leave
- Unlimited Paid Time Off