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Nurse Care Manager
Behavioral Health
Posted on 3/9/2023
Experience Level
Desired Skills
  • Bachelor of Science in Nursing
  • Must reside in a compact state
  • Registered Nurse, Compact licensed and in good standing with the nursing board of their state
  • Willingness to become licensed in multiple states
  • 5+ years of experience in nursing preferred
  • 2+ years experience working in Complex Care and Acute Case Management or Hospice Case Management preferred
  • Experience as a Behavioral Health Case Manager preferred
  • Case Management Certification / CCM Certification
  • Be comfortable discussing a wide variety of medical conditions;Spanish speaking desirable
  • Experience working remotely preferred;Be comfortable with technology
  • Be highly empathetic. We work with patients and their families who are going through challenging times. Ideal candidates practice empathy and reassure patients that we are available to help them
  • Must be able to work efficiently. We are a fast growing company and we are busy. Our team is expected to meet volume goals without sacrificing quality. Good judgment for balancing priorities is a must
  • Be flexible and comfortable with working in a rapidly-changing environment
  • Be able and willing to work until 6pm local time, with occasional weekend commitments as well
  • Strictly follow security and HIPAA regulations to protect our patients' medical information
  • Be pleasant, responsive, and willing to work with and learn from our team
  • Strong verbal and written communication skills. A lot of time is spent on the phone with patients and families, as well as a lot of time communicating with colleagues. Therefore, the ability to gather a clinical history, answer questions at a patient level, and succinctly summarize findings is critical
  • Strong competence and ability to use multiple computer/medical record systems
  • Collaborate well across multidisciplinary teams with clinical and non-clinical members to deliver a seamless, top-quality care experience to patients
  • Ability to understand cultural and socioeconomic issues affecting members and to coordinate all available resources to serve members
  • Excellent grammar, attention to detail, and efficient at writing medical information in easy-to-understand, patient-centric language
  • Deliver coordinated, patient-centered virtual Care Management by telephone and/or video that improves members' health outcomes
  • Generate impactful care plans together with members and our multidisciplinary care team, and help members achieve the desired goals
  • Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general
  • Partner with the members' local providers to ensure coordinated care
  • Provide compassionate, longitudinal follow-up care, building supportive relationships
  • Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family
  • Coordinate necessary resources that holistically address members' problems, whether clinical or social
Grand Rounds

501-1,000 employees

Personal care platform
Company Overview
Grand Rounds is on a mission to raise the standard of healthcare for everyone, everywhere. The Grand Rounds team goes above and beyond to connect and guide people to the highest quality healthcare available for themselves and their loved ones.
  • Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.
Company Core Values
  • We put the member first
  • We're here for outcomes
  • We seek diverse perspectives
  • We value change
  • We lead the way