Full-Time

Customer Service Representative I

Posted on 3/17/2025

SageSure

SageSure

501-1,000 employees

Specialized insurance for high-risk coastal areas

No salary listed

Entry, Junior

Lincoln, NE, USA + 1 more

More locations: Omaha, NE, USA

Category
Customer Experience & Support
Customer Support
Required Skills
Customer Service
Connection
Connection
Connection
logo

Get referrals →

You have ways to get a SageSure referral from your network.

💡

Applications through a referral are 3x more likely to get an interview!

Requirements
  • Ability to handle a high volume of inquiries in a positive and professional manner
  • Knowledge of insurance industry terminology, policy, and procedures
  • High work ethic, punctual and dependable, with a history of good attendance
  • Proven successful customer support experience
  • Track record of achieving targets and goals
  • Excellent verbal and written communication skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task (specifically while talking with customers and resolving their inquiries)
  • Proficient in navigating Windows based computers and using multiple software applications across two monitors
  • High school diploma or equivalent
  • Flexibility to work varying hours between the hours of 10 AM to 10 PM EDT Mon-Fri, and occasional overtime on Saturdays from 10 AM to 3 PM
Responsibilities
  • Manage a high volume of incoming calls, chats and emails from policyholders, agents, and producers
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team customer service targets and performance measures
  • Answer questions about underwriting concerns related to home inspections and select property and liability hazards
  • Handle product eligibility and underwriting inquiries from producers
  • Process policy changes, including endorsements, cancellations, customer name changes and mailing address changes
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions and file documents
  • Follow communication procedures, guidelines and policies
Desired Qualifications
  • Associates Degree
  • Experience working in Homeowners Insurance
  • Property & Casualty Insurance License is a plus but is not required
  • Spanish speaking

SageSure provides insurance coverage specifically for homeowners and small businesses located in high-risk coastal areas. The company offers tailored insurance products that address the unique challenges faced by these markets, particularly in regions prone to natural disasters like hurricanes and floods. SageSure's approach involves employing a team of experienced professionals who have extensive backgrounds in underwriting, product development, and customer service, allowing them to offer expert guidance to clients. Unlike traditional insurers that often avoid high-risk areas, SageSure focuses on filling the gap by providing competitively priced, high-quality insurance solutions. The company's goal is to ensure that clients in underserved markets have access to reliable protection, leveraging advanced technology and data analytics to accurately assess risks and price their products effectively.

Company Size

501-1,000

Company Stage

Debt Financing

Total Funding

$1.5B

Headquarters

Jersey City, New Jersey

Founded

2009

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of GeoVera expands SageSure's offerings into earthquake insurance markets.
  • Growing demand for specialized insurance aligns with SageSure's focus on catastrophe-exposed markets.
  • Digital transformation trends support SageSure's online quoting and binding platform.

What critics are saying

  • Increased competition in coastal markets may pressure SageSure's pricing and market share.
  • GeoVera acquisition could pose integration challenges, affecting core operations.
  • Reliance on catastrophe bonds exposes SageSure to market volatility and investor sentiment shifts.

What makes SageSure unique

  • SageSure specializes in high-risk coastal areas, often ignored by traditional insurers.
  • The company uses advanced technology for accurate risk assessment and competitive pricing.
  • SageSure offers over 50 insurance products through a vast network of 11,400 producers.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Fully stocked cafés with free snacks and beverages

Lounges with shuffleboard, billiards and board games

Access to in-office gyms

Organized and ad hoc social events

Medical (HSA, EPO, PPO)

Dental

Vision

401(k) with company match

Profit-sharing bonus program

Life insurance

Short-term and long-term disability

Up to 160 hours of paid time off per year, plus floating holidays

Paid holidays

8 hours of volunteer time off per year

Gym reimbursement

Tuition reimbursement toward education, licensing and certifications

Employee assistance program with access to free and confidential counseling

Company News

Business Wire
Apr 9th, 2025
SageSure and First-Time Cedent Auros Close Upsized $150 Million Catastrophe Bond at Low-End Pricing

SageSure, one of the largest managing general underwriters focused on catastrophe-exposed markets, and Auros Reciprocal Insurance Exchange (“Auros”), a polic...

Business Wire
Mar 1st, 2025
SageSure and SURE Secure $520 Million Catastrophe Bond, Largest Gateway Re Issuance to Date

SageSure, one of the largest managing general underwriters focused on catastrophe-exposed markets, and SureChoice Underwriters Reciprocal Exchange (“S

ROI-NJ
Jan 3rd, 2025
SageSure completes purchase of earthquake insurance specialist GeoVera

SageSure completes purchase of earthquake insurance specialist GeoVera.

Business Wire
Jan 3rd, 2025
SageSure Closes Acquisition of GeoVera Advantage Insurance Services and Establishes Carrier Partnerships with GeoVera Nova Holdings' Insurance Subsidiaries

SageSure, one of the largest managing general underwriters focused on catastrophe-exposed markets, today announced it has closed the acquisition of Ge

Insurance Journal
Jan 3rd, 2025
SageSure Closes Acquisition of GeoVera Advantage Insurance Services in California

As part of the transaction, SageSure has invested in GeoVera Nova Holdings Inc., which has acquired GeoVera Insurance Holdings Ltd.'s insurance carrier businesses.

INACTIVE